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“Worst Hotel I've ever stayed at” 1 of 5 stars
Review of Hotel Indigo Miami Lakes

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Hotel Indigo Miami Lakes
Ranked #2 of 4 Hotels in Miami Lakes
Toronto, Canada
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Worst Hotel I've ever stayed at”
1 of 5 stars Reviewed January 18, 2014

I work in the travel industry and I have stayed at many many hotels over the year. Good and bad. 2 star and 5 star. This is, by far, is the worst hotel I've ever stayed at. And unfortunately we were here for 9 horrible days.

First impression - check in: the front desk was obviously new, because he had no idea how to find our reservation. No apologies for that, just kept saying "can't find you". Someone finally helped him find us, and again no apologies. Okay, we let that slide. Got into the room and it was very damp and cold. The air conditioning didn't work properly and it was set at 62 degrees. Not exactly comfortable. That's fine, we changed the temperature. There was black hair in the corners of the bathroom floor. Obviously not mine, because I'm a blonde and had just arrived. Okay, now we are starting to wonder about this hotel. Get into bed... it's not an actual blanket. It's some sort of weird cover with a sheet on the bottom and a sheet on the top, to make it seem like a duvet. And the blanket was stained. A little gross.

The hotel looks like they have given it a face lift and has new fixtures in the bathroom, and new flooring in the room. But there was black painted pipes showing all over the bathroom, which was a little creepy (see photo). And rust stains on the new looking floor, which gave the impression that they don't clean very well.

Then the next day, we went to make coffee and the mug was disgustingly dirty (see photo). The WRAPPED IN PLASTIC glass (signifying it was clean) was also filthy (see picture).

Then there was housekeeping, who didn't even bother to clean our room twice, who didn't make the bed one of the times when they did clean it, who almost every day left their own garbage in our room (see photo of a McDonalds cup with black hairs and fuzz in it - we didn't even visit a McDonalds). The housekeeping staff kept changing our AC temp to 62, from our 74. We asked the front desk to ask them to stop doing this and we were told that probably wouldn't help, that we should leave a note. We taped a note to the wall and they finally left it alone.

There was mold on the walls, big ants crawling around, dirt all around the door out to the patio that looked like it had never been cleaned.

Our key cards magically stopped working FIVE times in 2 days. We literally visited the front desk 3 times in two hours.

We had coffee in the room every morning, and in the last 3 days, they stopped restocking creamer and sugar. The breakfast in the hotel was horrible in the morning, embarrassingly so. We tried to eat every morning and were disappointed every morning. We knew the hotel wouldn't offer a high end breakfast, but it was just so bland, no choice, over cooked... EVERY DAY.

There was only one wardrobe for the room, and no drawers.

You can see how now, just the small things, that normally wouldn't be a big issue, suddenly are. Too many small things were an issue.

We left a note asking for 3 towels, instead of two. Sometimes we were given two, sometimes 3.

I would never recommend this hotel to anyone. And was so disappointed by my stay, that I felt the need to share it with anyone looking to stay at this hotel. If you have a choice, don't stay here.

  • Stayed January 2014, traveled on business
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
6 Thank destinycm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JFerbeyre, General Manager at Hotel Indigo Miami Lakes, responded to this review, February 2, 2014
destinycm - So sorry to hear about some of the experiences you encountered during your stay and will be reaching out to via direct message to obtain more specific information regarding the specifics of your stay. This is certainly not the unique and memorable experience that we want for our guests. Again our sincere apologies and we hope to connect with you soon.

Thanks again.

Jorge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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319 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Park Hills, Kentucky, United States
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed January 9, 2014 via mobile

The room was kinda dark and small. Its an older building. Service was ok. Not overly helpful. The location is right off the highway and traffic was just terrible. If I go to Miami again, I'll probably stay somewhere else.

  • Stayed October 2013
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Kimberly B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JFerbeyre, General Manager at Hotel Indigo Miami Lakes, responded to this review, January 12, 2014
Kimberly B - Thank you for posting a review of your recent experience at Hotel Indigo Miami Lakes. Our team was disappointed to hear that we did not exceed your expectations. We are committed to providing our guests with great experiences and hope you would allow us an opportunity to turn this experience around in the near future.

Thanks again and safe travels

Jorge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
239 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
2 of 5 stars Reviewed January 7, 2014 via mobile

First day room not made up
Second day room not made up
We got towels sent in at 11 pm
Third day maid wakes us up w do not disturb sign on door to tell us front desk never told her to clean room
Spoke w manager today
She promised all would b done
Sink cracked
No closet
50's building painted but not updated outside
Rooms painted and have applied some cosmetics
Would never return

  • Stayed January 2014
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank Borroc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JFerbeyre, General Manager at Hotel Indigo Miami Lakes, responded to this review, January 12, 2014
Borroc - We apologize for not being able to properly service your room and causing you any inconvenience. Our housekeeping team always respects our guest's privacy and thought they were accommodating your request when they knocked. It appears our manager may have misunderstood your request and for that we do apologize. We wished our efforts to recover from this misunderstanding would elevated your experience and are disappointed it did not.

Thank you for posting and we wish you safe travels

Jorge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Apollo Beach
Level Contributor
61 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed December 16, 2013 via mobile

We stayed for the Patriots game this weekend. The staff were great that we encountered ; Jackie, Nathan and jovaughn. The restaurant may look small but for a quick homemade breakfast or late snack it's perfect. The room is quaint clean and rain shower was awesome. The Shula's spa is very close, went for a last minute massage and it was well worth it. Very quick to get to stadium and if giant for a game, I would suggest you let the traffic go.

Stayed December 2013, traveled as a couple
Helpful?
Thank sunset1517
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JFerbeyre, General Manager at Hotel Indigo Miami Lakes, responded to this review, January 5, 2014
sunset1517 - We thank you for posting your review of Hotel Indigo Miami Lakes and for recognizing some of our team members. We enjoy hosting our beloved football fans and look forward to being of service to you in the near future.

Thank you again and safe travels.

Jorge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Uruguay
Level Contributor
40 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed November 28, 2013

My husband and I stayed in Indigo for 5 nights on a shopping and errand trip. We always stay in Miami Lakes area because is very centrally located and convenient for us.
The hotel is great, with a tropical decor and beautiful gardens and in the golf course. They upgraded us to a suite that was big, very clean and comfortable. The shower was excellent! The only thing missing was a refrigerator, in Miami you need cold drinks all the time, they provide ice but a fridge is more convenient.
We will be back and highly recommend it.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank keladykman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JFerbeyre, General Manager at Hotel Indigo Miami Lakes, responded to this review, January 5, 2014
keladykman - We wanted to extend a belated thank you for posting your review of Hotel Indigo Miami Lakes. Our team was happy to hear your stay went well and look forward to the next opportunity to be of service to you. We also think the refrigerators in the rooms are a great idea and are planning to start adding them to some of our rooms later this year.

Thank you again and safe travels.

Jorge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oswego, Illinois
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 27, 2013

We stayed at this hotel for 3 nights on vacation. The hotel is clean, staff is very helpful and friendly. We recommend this hotel.Location is good for accessing Miami attractions. Atmosphere of the hotel is nice.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank MNKG2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami Lakes, Florida
2 reviews
5 of 5 stars Reviewed November 21, 2013

My wife and I had our rehearsal dinner for our wedding at Hotel Indigo and everyone absolutely loved the location, service, and food. Kudos to Marcela, Nathan, Jovan, and most importantly Yohanes. This team was not just professional and hard working, but very friendly. Our rehearsal was held in a common area of tropical paradise. We could not ask for a more perfect night. We highly recommend Hotel Indigo for your special event. Thank you, team!
C and C

  • Stayed November 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank C and C A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Indigo Miami Lakes

Property: Hotel Indigo Miami Lakes
Address: 7601 Miami Lakes Dr, Miami Lakes, FL 33014-6880
Phone Number:
Location: United States > Florida > Miami Lakes
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Miami Lakes
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Indigo Miami Lakes 3.5*
Number of rooms: 86
Official Description (provided by the hotel):
Imagine a 100% smoke-free sophisticated boutique hotel, whose focus is delivering a unique guest experience. Quite deliberately the Hotel Indigo Miami Lakes Florida has been designed as an urban oasis for travelers who look to escape from the common hotel. We offer the convenience of a 24 hour fitness center, pool, Phi Restaurant and are located on a Don Shula s Golf Course and right next door to .the Original Don Shula SteakhouseLocated just minutes from Miami International Airport (MIA) and Opa-Locka Airport, Hotel Indigo Miami Lakes provides convenient access to Main Street Miami Lakes. Nearby attractions include: South Beach, Dolphin Stadium, Don Shula s Golf Course, Saw Grass Mills, the Theater District and Art Galleries. Whether you are here to relax in the Aveda Concept Spa at Shula s, or enjoy a round of Golf at Shula s famous golf course, the Hotel Indigo offers each guest a blend of modern contemporary living. Rooms include hardwood floors, granite counter tops and spa like showers. Curl up in our over-sized beds with plush bedding, duvets with covers, pillow shams and plenty of fluffy pillows. Stay connected with complimentary Internet access throughout the hotel or in our onsite business center.Relax and have a meal or a drink at the Phi Bar that serves cutting edge cuisine or just grab a latte. We proudly brew Starbucks coffee. ... more   less 
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