We stayed here for one night on a business trip. This was a weird experience. We've stayed at other Indigo Inn's in Miami and have always had great experiences, but we will not be back to this location. We needed to grab a fairly quick breakfast in the hotel cafe in order to make our meeting in time, so we inquired when ordering how long breakfast would take. The server seemed confused, pointed at me and my companion, and asked "for both?". Yes, for both - we like to eat together. He told us that each breakfast was cooked separately and would each take 10 minutes since there was one cook. He wasn't kidding. I ate my breakfast, but by the time he brought out the second dish 20 minutes later, we had to run and my companion didn't have time to eat it. We offered to pay for it and suggested he could give it to someone else. The server looked offended and argued that he couldn't possibly give it to someone since it was made for us. Again, ???????. They ended up comping the second item, but we would have preferred to just pay for it as we had offered over waiting for management to approve the adjustment, given that we had already mentioned that we were in a hurry. It was a strange experience. The issue wasn't the breakfast, or the timing, but really, was the lack of customer service skills that bordered on rude. Additionally, not sure why the kitchen can't cook two dishes at the same time??? Weird.
- Official Description (provided by the hotel):
- Imagine a 100% smoke-free sophisticated boutique hotel, whose focus is delivering a unique guest experience. Quite deliberately the Hotel Indigo Miami Lakes Florida has been designed as an urban oasis for travelers who look to escape from the common hotel. We offer the convenience of a 24 hour fitness center, pool, Phi Restaurant and are located on a Don Shula s Golf Course and right next door to .the Original Don Shula SteakhouseLocated just minutes from Miami International Airport (MIA) and Opa-Locka Airport, Hotel Indigo Miami Lakes provides convenient access to Main Street Miami Lakes. Nearby attractions include: South Beach, Dolphin Stadium, Don Shula s Golf Course, Saw Grass Mills, the Theater District and Art Galleries. Whether you are here to relax in the Aveda Concept Spa at Shula s, or enjoy a round of Golf at Shula s famous golf course, the Hotel Indigo offers each guest a blend of modern contemporary living. Rooms include hardwood floors, granite counter tops and spa like showers. Curl up in our over-sized beds with plush bedding, duvets with covers, pillow shams and plenty of fluffy pillows. Stay connected with complimentary Internet access throughout the hotel or in our onsite business center.Relax and have a meal or a drink at the Phi Bar that serves cutting edge cuisine or just grab a latte. We proudly brew Starbucks coffee. ... more less
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