We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Not worth the $ saved”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Hotel Indigo Miami Lakes
Ranked #2 of 4 Hotels in Miami Lakes
Certificate of Excellence
Reviewed December 17, 2012

I stayed at this hotel 3yrs ago and decided to give them another try. Upon check in we walked into our room which was located on the first floor. The bed looked as if someone had layed in it. Their was a musty Oder coming from the AC unit. The sliding glass door was unlocked and it had no way to be locked. The bathroom shower was dirty and moldy. I immediately went to the front office to ask for a new room. The second room still had a musty smell. The bathroom shower was also still dirty (water spots) but not moldy. The sliding glass door had both a lock and a stick for extra security. The towels did not dry. You can tell they were old and are starting to fall apart. The pillows and the bed were ok. Overall the extra $60 that I saved for my 3 night stay were not worth it. The hotels up the road are a lot better except you 't have a balcony.

Room Tip: Ask for a 2nd or 3rd floor. Inspect your rooms thoroughly before getting settled in.
See more room tips
  • Stayed: December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Qubana420
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Hotel Indigo Miami Lakes, responded to this reviewResponded January 7, 2013

Dear Qubana420,

Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. I am sorry the room you received did not live up to your expectations. I have taken note of your valuable comments and will use these to improve the quality and services we offer.

While we understand that your stay was less than satisfactory, I hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Joel B
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (346)
Traveler rating
Traveler type
Time of year
Language
  • More languages

173 - 179 of 346 reviews

Reviewed December 8, 2012

Gio at the front desk was excellent, as was the restaurant staff. However, my room had a dirty odor to it and little gnat bugs that crawled all over the desk and bedside table. The room had not had a thorough cleaning as there was dust and a dirty smell throughout the room. It is unfortunate that the cleanliness of this older property is sub-par because it is a nice looking property with an eclectic design. The shower had 7 different spray heads and would have been fantastic had water pressure been a bit stronger. A Shulas steak house is located adjacent to the property and is always a great place for good food, albeit at a good price :)

Stayed: December 2012, traveled on business
1  Thank Kate H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JFerbeyre, General Manager at Hotel Indigo Miami Lakes, responded to this reviewResponded January 19, 2013

Kate H - We wanted to thank you for posting your review and apologize for some of the inconveniences you encountered. Also wanted to let you know that we have utilized your comments to refresh the focus with our housekeeping team. We appreciate your feedback and we hope have another opportunity to service you in the near future. We know you will not be disappointed.

Thank you again and safe travels

Jorge

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 5, 2012

As a business traveler I want a clean, comfortable, quiet room. This hotel did not disappoint. On check in the friendly staff upgraded me to a suite which made my stay feel more like home. Nice sitting room with a desk for working, HD TV and a rocking chair. Easy to relax at the end of the day.
This property is close to a number of restaurants.
My morning began with a run through the neighbor hood, which was safe and scenic. After that a great shower. The shower has an over head spray, body spray and a hand held spray.

Stayed: December 2012, traveled on business
1  Thank Mike M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 27, 2012

I stayed here for 2 nights. This is a 1960's era hotel with a big name. Don't get sucked in by the on line photos. Every thing is old but the paint and the lobby. This is by no means reaches the quality of and Indigo Hotel or for that matter the worst Holiday Inn Express I have ever stayed in. First the sidewalks have black mold and need to be cleaned. The elevator is a rattle trap with door edge strips hanging loose. The room was small and still has 8 foot popcorn ceilings. They tried to fancy up the interior of the room with crown moulding but the mitre of the corners had wide cracks and gaps. The air duct in the bathroom is exposed and only painted black. The a/c unit in the room was very noisy but worked well. Room had no fridge or microwave. At least the bed was comfy. The balcony is open and you can see you neighbors. On ours the ceiling was pealing down and the floor was dirty and stained. The breakfast in the morning was a joke as was the breakfast area. The pool was nice and clean but the grounds needed the trash picked up. For the amount of money they charge to stay here you can find a lot better value nearby.

Room Tip: Our pool side room was noisy because of a party that went untill nearly 2 am.
See more room tips
  • Stayed: November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Fletch1119
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Hotel Indigo Miami Lakes, responded to this reviewResponded December 12, 2012

Dear Fletch1119,

Thank you for taking the time to post a review of our property. We are deeply sorry we fell below your expectations. Rest assured that these issues will be looked into. Your comments will be forwarded to the ownership of the hotel to take into consideration for future upgrades. We all hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Karen G
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 23, 2012

My room was huge (actually a small apartment), because I received an up-grade when checking in. Everything in my room was clean and looked new. The bed was wonderfully soft and I slept perfectly during my two nights stay. The water pressure in the shower could be somewhat higher.The location of the hotel is good, when you want to be in this area of Miami. There is a pedestrian area with lots of restaurant nearby the hotel. Reception was very friendly and welcoming. The access to the rooms is directly from the parking lot, which I found very convenient. I can recommend this place.

  • Stayed: November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Doffa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JFerbeyre, General Manager at Hotel Indigo Miami Lakes, responded to this reviewResponded November 25, 2012

Doffa - Thank you for your recent review of Hotel Indigo Miami Lakes. We are happy to hear that you enjoyed your stay as well having an opportunity to explore our surrounding neighborhood. Miami Lakes is a very unique place with lots to offer and all within walking distance. We appreciate your time and hope to be able to serve you again in the near future.

Thanks again and safe travels

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 22, 2012

Room wasn't very clean, cold shower, and no fridge. It was very disappointing, won't be back and cannot recommend this location to anyone else. Looks like they are cutting corners in many aspects of the operation.

Stayed: November 2012
2  Thank Jason S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JFerbeyre, General Manager at Hotel Indigo Miami Lakes, responded to this reviewResponded November 25, 2012

Jason S - We apologies for the hot water issue you encountered during your stay. We were working on some infrastructure upgrades and had an issue with hot water distribution in some of our guestrooms. This was an isolated incident and we are sorry it caused you any inconvenience. We hope you will give us another opportunity next time you are in Miami. I am confident our team can exceed your expectations. Thank you for your time.

Safe travels

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 21, 2012

First of all: we really loved this place. Real good vintage1960 design has been partly refurbished. Now comes in fresh colors and crazy designs and is so refreshingly different from all the other hotels you usually get to see. Our suite 2123 was very spacious. We missed a safe in the room and, more importantly, a fridge.

The hotel is on a golf course and has nice views. Also nice pool area surrounded by a beautiful garden. Very friendly and helpful staff. Also breakfast is different. A (too) small diner style breakfast corner where charming Juanita (forgot her real name) serves breakfast cooked to order. The coffee can compete with Starbucks and there is even chinaware and real iron cutlery. Unfortunately we both felt sick after breakfast and it took us the whole day to recover. We reported the problem to the frontdesk and got many excuses and a room rate reduction.
There is a nice little gym with real good and up to date fitness equipment.

What is really not acceptable is that the shower in the morning was just lukewarm and the water pressure was much too low. And even worse: The drain pipe from the room above is just above your head when showering and it is dripping slowly! According to the calcination it has been dripping for years. The windows seem to be from 1960 and they are not closing tight. They would also need some cleaning at the lower part of the window frame. My wife tried to use the hairdrier which she found under the sink. It was totally filthy and greasy. Has not been cleaned in years.
When we came back in in the evening our corridor has not been vacuumed and our room has not been cleaned. There was also no hot water at all because the boiler of the building was broken. It was still not working the next morning but we could have a shower in another building.

Bottom line: This was our first and last stay in this hotel. Too many problems in just 2 nights. What a pitty, it is such a nice place... I want to emphasize that the staff was very helpful at all times. They even gave us a 50% reduction for all the trouble without being asked.

Stayed: November 2012, traveled as a couple
Thank Carlos C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JFerbeyre, General Manager at Hotel Indigo Miami Lakes, responded to this reviewResponded November 25, 2012

Carlos C - Our sincere apologies for the challenges you encountered during your stay and hope you are feeling better. During your stay, we were working on updating our heating and cooling systems and it should have been seamless with no guest service issues. Our team really appreciated your patience and understanding during this challenge. Thank you for posting your review and we hope you would reconsider staying with us next time you are traveling to Miami as we would like to another opportunity to turn your experience around.

Thanks again and safe travels

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Miami Lakes
0.7 mi away
Shula's Hotel & Golf Club
Shula's Hotel & Golf Club
#1 of 4 in Miami Lakes
596 reviews
0.3 mi away
Courtyard Miami Lakes
Courtyard Miami Lakes
#4 of 4 in Miami Lakes
217 reviews
0.5 mi away
La Quinta Inn & Suites Miami Lakes
Show Prices
Show Prices
Show Prices
4.9 mi away
Hilton Garden Inn Ft. Lauderdale SW/Miramar
0.6 mi away
TownePlace Suites Miami Lakes
4.5 mi away
Hampton Inn & Suites Ft Lauderdale / Miramar
Show Prices
Show Prices
Show Prices

Been to Hotel Indigo Miami Lakes? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Indigo Miami Lakes

Address: 7601 Miami Lakes Dr, Miami Lakes, FL 33014-6880
Phone Number:
Location: United States > Florida > Miami Lakes
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Miami Lakes
Price Range: $131 - $256 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Indigo Miami Lakes 3.5*
Number of rooms: 86
Official Description (provided by the hotel):
Imagine a 100% smoke-free sophisticated boutique hotel, whose focus is delivering a unique guest experience. Quite deliberately the Hotel Indigo Miami Lakes Florida has been designed as an urban oasis for travelers who look to escape from the common hotel. We offer the convenience of a 24 hour fitness center, pool, Phi Restaurant and are located on a Don Shula s Golf Course and right next door to .the Original Don Shula SteakhouseLocated just minutes from Miami International Airport (MIA) and Opa-Locka Airport, Hotel Indigo Miami Lakes provides convenient access to Main Street Miami Lakes. Nearby attractions include: South Beach, Dolphin Stadium, Don Shula s Golf Course, Saw Grass Mills, the Theater District and Art Galleries. Whether you are here to relax in the Aveda Concept Spa at Shula s, or enjoy a round of Golf at Shula s famous golf course, the Hotel Indigo offers each guest a blend of modern contemporary living. Rooms include hardwood floors, granite counter tops and spa like showers. Curl up in our over-sized beds with plush bedding, duvets with covers, pillow shams and plenty of fluffy pillows. Stay connected with complimentary Internet access throughout the hotel or in our onsite business center.Relax and have a meal or a drink at the Phi Bar that serves cutting edge cuisine or just grab a latte. We proudly brew Starbucks coffee. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Priceline, Travelocity, Expedia, Orbitz, Cancelon, Hotwire, TripOnline SA and HotelQuickly so you can book your Hotel Indigo Miami Lakes reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing