My sister and I booked our vacation for my 21st birthday at the beach plaza hotel. If you look online they have photos of the hotel and it looks like a very nice hotel. Let me just start by saying We were shocked when we walked in. They gave us a room on the first floor that was so small there was absolute no walking space after our suitcases were there and don't get me started about the bathroom. After returning to the front desk the woman working showed us 2 more rooms so we were moved to the 2nd floor. The woman was very polite, sweet and professional. As we entered our new room we checked the beds for bugs and we found a booger on our sheets....yes a booger. We went back downstairs right away and they called housekeeping. The housekeepers said it was an "iron stain" in Spanish because they did not know I understood Spanish. I know what an iron stain looks like and that sure wasn't what it was in fact we took a picture of it beforehand. They changed our sheets. The hotel itself looked nothing like the photos they have posted on the Internet. We went back to the woman downstairs and pulled up the pictures from the website and her exact words were "I wonder where or when these were taken." She admitted that the photos were taken when the hotel had first open which is God knows when... But they need to update there photos because they are very deceiving. Even the TV in the bar was all Statcky. We determined to speak to the manager but were told he is unavailable on the weekends which makes no sense to me because those are their busiest days. She finally decided to call the manager and his words were "if they don't like it they can leave." What a professional man! People came in to see how much the hotel was per night and we warned them not to stay there and they left... It was that bad. The doorman even advised us to not use the elevator. Housecleaning would never leave clean towels the next day and when I would call front desk they would say noone is available to take them to the room that we had To go downstairs to get them... Excuse me what are we paying for!?! We stayed for 6 nights because it was the same week as the boat show and the food and wine festival so it was very difficult to try to book another hotel. If that's how they treat guest who stay for 6 nights I can only imagine if you stay one night! Oh and the complimentary wine you get daily is absolutely disgusting! I forgot the best part! We nicknamed this place "the dump" and the next morning around 7:00am we got woken up by dumpsters. I look outside the "window" and literally see dumpsters. That was our view and alarm clock.. Dumpsters. We took pictures of that as well. Please do not waste your time or money and do not give this rude management business of any kind!
- Official Description (provided by the hotel):
- The Beach Plaza Hotel is a historic, three story boutique art deco property that is located in the heart of South Beach. With just one block from the beach, the hotel offers charm and elegance in service and style. With our newly renovated hallways, our intimate lobby bar and our friendly staff, the hotel maintains its historic heritage while offering a modern environment. ... more less
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- Also Known As:
- Beach Plaza Miami
- Beach Plaza Hotel
- South Beach Plaza Hotel