My wife and I are on an around the world trip and have stayed in many hotels throughout Asia, Europe and the US in the past few weeks. I would have to say that the Beach Plaza Hotel is the only establishment in which we have stayed, that has not met our expectations. I will be factual in my review but I will say that they will never get my business (or that of my travel agent) again. We stayed for 2 nights beginning 30 Sept 2012.
The hotel is in a great location in the middle of Miami's Art Deco district and for its age, it is actually in great condition. There was a resort fee charged of approx $11 a day accommodating breakfast, provision of in room amenities such as safe/wifi (we did not eat breakfast in the hotel either morning so cannot comment on that). Our fee was slightly less because we booked and paid quite far in advamce.
Upon check in, the service was quite good. They also have quite a good valet service. There were a few minor problems in our room, namely that the in-room safe did not work. We also could not connect to their wifi on any of our devices (a smaller issue in comparison). We brought this (the safe issue) to the hotel's attention the morning after our first night. A maintenance man was sent to repair the safe as it would not operate at all. He said he had to replace the front door on the safe and that he would do it by the time we got back. He advised us to put the "Privacy Required" sign on the door so that nobody entered our room when we asked how our Valubles (passports etc) should be kept safe. When we arrived back that evening, the safe was still not fixed. As we were checking out the next morning, we did not pursue this further.
Upon checkout on Tues 2nd Oct at about 5:30am is really when we encountered the worst service. I was presented with a bill for the valet, as well as for 2 days worth of resort fees. I questioned the resort fees and asked about the fact that the safe did not work and had not been fixed. I advised that I didn't believe I got value for money due to this and the wifi issue as well as the fact that our room wasn't cleaned. Rather than try to alleviate my concerns or apologize or offer any type of explanation, I was simply railroaded by the gentleman. The only response he could give me was tht I should have brought this to the hotels' attention the day I arrived. The day we arrived, we were exhausted and as such we went straight to sleep. He didn't buy it and essentially said I would have to pay the fee and then take my concerns up with management. It was due to his disreectful and confrontational attitude that I decided I was only going to pay 1x resort fee as this is the value I thought I had received. I was again told I had to pay the amount in full. In order to gain leverage, I paid cash, less one of the resort fees. I advised I would be happy to pay it after I was contacted to have my concerns heard. I asked NOT to have it charged to my credit card until I was contacted by management. This guy could have resolved the situation by hearing me out instead of giving me synicism, and I would have paid the fee. In fairness, it's not about the money, it's about the principle. He could have asked management to contact me.
In the wash up, I have not been contacted by management and the fee was charged to my credit card against my wishes and contrary to my authority. I believe that my request was never passed on to management and that this individual decided to just charge my credit card to make his own life easier.
- Official Description (provided by the hotel):
- The Beach Plaza Hotel is a historic, three story boutique art deco property that is located in the heart of South Beach. With just one block from the beach, the hotel offers charm and elegance in service and style. With our newly renovated hallways, our intimate lobby bar and our friendly staff, the hotel maintains its historic heritage while offering a modern environment. ... more less
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- Also Known As:
- Beach Plaza Miami
- Beach Plaza Hotel
- South Beach Plaza Hotel