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“This was an amazing hotel!”

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Bentley Hotel South Beach
Ranked #80 of 208 Hotels in Miami Beach
Certificate of Excellence
1 review
“This was an amazing hotel!”
Reviewed February 26, 2013

The moment we walked in to this cute art deco hotel the small little details jumped out at us. We were greeted with beautiful smiles from the most helpful staff (Carlos and Matthew). Cups of lime or tangerine water were always waiting for us in the lobby. Lush foliage hung from balconies and patios. The room was like an apartment draped with white linens. We were thrilled with the location. We could watch the waves and the action on Ocean Blvd from our balcony. Loved this place!

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gwoodh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ignacio L, Manager at Bentley Hotel South Beach, responded to this review, March 6, 2013
Dear Guest, We are so delighted to hear that you had an amazing time at the Bentley South Beach. We love having little surprises for our guests, such as the cups of lime or tangerine water, as you so mentioned. I will share your positive comments with entire staff and specially with Carlos and Matthew. We are looking forward for your next stay at the Bentley. In order to get the best rate, please visit secret-rates.com.

Regards,

Ignacio Luciano
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (161)
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Greenville, South Carolina
Level 3 Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed February 16, 2013

When choosing a hotel in Miami I am never sure what i will get. The tendency is for overpriced poorly maintained establishments. Although not new, my room was very nice with a great view of the city. First rate bath, bed, etc... The staff were engaging and helpful. The only negative is intermittent street noise. You are in south beach. I use a free white noise phone AP that does the trick. There are good restaurants close by including Joe's. I will be back.

  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JRS1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ignacio L, Manager at Bentley Hotel South Beach, responded to this review, March 6, 2013
Dear Guest, Thank you for your kind words and positive feedback! It is a pleasure to read about how much you enjoyed accommodations at the Bentley South Beach and how we exceeded your expectations. We are looking forward to welcoming you in the near future. In order to get the best available rates, please visit secret-rates.com.

Regards,

Ignacio Luciano
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zeeland
Level 5 Contributor
53 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed February 13, 2013

I studied many hotels and reviews before choosing the Bentley. Some of the poor reviews concerned me, but I took a chance and glad I did. I wanted a nice bathroom, a pool, and a location across from the beach at a reasonable price. That is just what I got. The room was exactly as pictured. A very nice tiled shower, expansive windows, and a nice little balcony overlooking the courtyard. We had room 404, one of the efficiency rooms. We sat in the spa on the roof and looked at the stars. The roof deck view is great. It is a good hotel for the price. Going through the restaurant to the hotel is no big deal. Anyone walking down the sidewalk has to walk through the restaurant. That is just part of the South Beach experience. The valet parking was a good deal compared to other hotels. We got our car back promptly after calling for it. The continental breakfast was very nice with fruit, cereal, juice, coffee, muffins, and more. We ate on the balcony off the lobby. It was very pleasant. I would definitely go back again.

Room Tip: I would ask for a room with a balcony. I don't know if the other rooms are as nice.
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank BobZeeland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ignacio L, Manager at Bentley Hotel South Beach, responded to this review, February 19, 2013
Dear Guest, Thank you for taking the time to comment about your great stay at the Bentley South Beach. I'm glad that you enjoyed your stay and we hope to see you in the future. Please visit secret-rates.com or email me at bentleyreservations@meninhotels.com in order to get the best available rates.

Regards,

Ignacio Luciano
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis, Indiana
Level 6 Contributor
116 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed February 11, 2013

I know I have high expectations but the Bentley Hotel failed miserably. It all started right as I got out of the cab, the bellman didn't even offer to assist with luggage. Service was non existant period. The rooms actually do have decent furniture and fixures but it was the small things they forgot to remodel. The AC sounded like a rattling jet engine all night. The door to the room was uneven so you could see light from the outside between the door and the frame...on all 4 sides. The mattress was not comfortable at all. The bath towels were very old and had been washed a few too many times. Felt like sandpaper when drying off. Housekeeping was very poor, they didn't replace dirty glasses, one day I got 2 hand towels and no wash cloths the next day it was 2 wash cloths and no hand towels. The wifi was horrible, only worked for about an hour a night. There is also a resort fee of $25/ night FYI. Overall I would never stay here again. Other people in the hotel were saying the same thing. Oh and the pictures they provide are horribly inaccurate.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Luxbizman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ignacio L, Manager at Bentley Hotel South Beach, responded to this review, February 19, 2013
Dear Guest, Thank you for taking the time to comment regarding your stay. I want to apologize that your stay did not meet your expectations. Please know that we will take your comments and use them as a focal point for change in all areas. Our Housekeeping and Maintenance team will make any necessary changes to ensure an amazing guest experience. Thank you again for commenting regarding your stay and we hope to see you at the Bentley in the near future.

Regards,

Ignacio Luciano
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
PAUSA
Level 4 Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed February 8, 2013

Overall impression was VERY GOOD ! First up, directly across from the Ocean ! Too many perks to list but here are a few: Spacious rooms, soft design and very clean, nice kitchenette, nice tv, courtyard views were nice, satisfactory FREE breakfast ( yogurt-apples-fruitcups-bagels-pastries-juice +) lovely roof top relaxation area apart from pool, a few private cabanas, views that amaze, deli, liquor store and Walgreens around the corner,polite and hardworking staff seen everywhere, and though some decor is older, it gives you a taste of the Art Deco days ! We found this to be a fine choice for our money! Did I mention how helpful, friendly and polite Carlos was? It was obvious that he loves his job ! Make sure to meet him ! We left him a thank you note and gift on departure - hope you got it Carlos !! Don't let the "small stuff" stop you from selecting the Bentley ! Tips-Courtyard facing room -unless you want a balcony-Bike rental machine across the street ( but Bike & Roll on10th & Collins cheaper) . Loved a week away from winter here at the Bentley !

Room Tip: For Quiet-ask to face courtyard Convenience- 2nd Floor Private balcony facing Ocean Drive for thos...
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank realitybound
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ignacio L, Manager at Bentley Hotel South Beach, responded to this review, February 19, 2013
Dear Guest, Thank you for such high reviews regarding the Bentley's service and atmosphere. We are thrilled to provide you with an enjoyable vacation destination, where you can take in the best Miami Beach has to offer with spacious rooms and wonderful amenities. Im glad to see that you enjoyed our breakfast and rooftop pool deck. We look forward to welcoming you again to the Bentley South Beach in the near future. Please write us an email at bentleyreservations@meninhotels.com in order to get the best accommodation and rate.

Regards,

Ignacio Luciano
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York, New York, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 7, 2013

First impression - not, sure, but rooms a huge... Then after a while, you can totally see why it's worth staying here. I mean, there're plenty of way more luxurious hotels out there... Like Mondrian hotel (which would be the best for vogue seekers), but this hotel makes you feel a little bit more like locals. Very nice rooms (ain't fancy at all though, but eventually we all get tired of that too, right?)... It's just very livable. I would say it has the proper vibe.

Room Tip: ask for ocean view rooms only
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  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mike D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ignacio L, Manager at Bentley Hotel South Beach, responded to this review, February 19, 2013
Dear Guest, We take pride in providing a “home away from home” experience for our guests, with our large suites and wonderful amenities. Thank you for taking the time to comment your great experience at the Bentley South Beach. We are looking forward to see you in the near future. Please visit secret-rates.com in order to get the best available room.

Regards,

Ignacio Luciano
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 4, 2013

Pros:

-Great location right at the beginning of the Ocean Drive restaurant area and directly across from the beach (although it's a 4 block walk to Bentley's stretch of the beach).

-Nice rooms. Spacious with lovely marble floors. The bed was extremely comfortable.

-The rooms are well equipped. I was impressed with the fully stocked liquor and snack bar. The items were very reasonably priced for a hotel. There was also a fridge, microwave and sink.

-Excellent housekeeping staff. The rooms were very clean.

-The Bentley Beach Club chairs were very comfortable and the food and drinks were excellent and reasonably priced.

-The complimentary breakfast was quite good and could be eaten on the nice little patio overlooking the beach.


Cons:

-Although the beach is across the street it's a 4 block walk to the Bentley Beach Club.

-The hotel needs to renovate the hallways, which are very grubby looking.

-The website is misleading in terms of the pool area, which in reality is quite run down and not very large. The pool is only between 3 and 4 feet deep. While doing laps in the pool I kept scraping my knee changing direction.

-The hotel sign is not easily seen from outside and to get to the lobby you must take an elevator. To get to your room you must walk down a different hallway and take a different elevator. This doesn't seem like a big deal but gets tiresome very quickly.

-The temperature in our room seemed to fluctuate constantly even though we did not touch the temperature dial. Each morning we woke up feeling extremely warm. The air conditioning was also very noisy.

-There is no shelf in the shower to place your toiletries on.

-The phone was ancient and very dirty (although generally speaking the room was extremely clean and the housekeeping staff was excellent).

-The key cards were very temperamental.

-There was one front desk staff member who was very warm and welcoming while another that we dealt with was not exactly welcoming and our presence seemed to be a nuisance to him.

Overall was just an ok hotel. Probably wouldn't stay there again to be honest.

Room Tip: Try to get a room with a view. Ours overlooked a brick wall.
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  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RB8912
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ignacio L, Manager at Bentley Hotel South Beach, responded to this review, February 19, 2013
Dear Guest, Thank you for taking the time to comment regarding your stay at the Bentley South Beach. We apologize for any inconveniences you may have experienced during your stay, but appreciate your positive notes that you enjoyed while at the Bentley hotel. Please know that we are always looking for ways to improve and will definitely take your comments as a focal point for improvement. We are committed to making the necessary changes to provide the best guest service. We hope you give us another chance. Please visit secret-rates.com or email me at bentleyreservations@meninhotels.com in order to receive the best available rates.

Regards,

Ignacio Luciano
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bentley Hotel South Beach

Property: Bentley Hotel South Beach
Address: 510 Ocean Dr, Miami Beach, FL 33139-6616
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#41 Family Hotel in Miami Beach
#49 Romantic Hotel in Miami Beach
#50 Business Hotel in Miami Beach
#53 Luxury Hotel in Miami Beach
#63 On the Beach Hotel in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Bentley Hotel South Beach 4*
Number of rooms: 58
Official Description (provided by the hotel):
Recognized by Official Best of Florida, as "2010 Best Boutique Hotel in Florida", the Bentley South Beach's prime location on Ocean Drive is only a half mile away from Lincoln Road Mall and the Miami Beach Convention Center, and five miles away from the Port of Miami, making it a convenient overnight pit stop. Bentley South Beach's all-suite hotel offers a variety of room categories including large balconies with stunning views of the Atlantic Ocean and the city of Miami Beach. Guests can choose from a Junior Suite, One Bedroom Suite or Two Bedroom Suite, all featuring a kitchenette, wet bar, Italian marble bathroom, plush terry bathrobes, a fully stocked minibar and room service. The accommodating and personable staff strives to make your stay at Bentley South Beach both memorable and effortless. Located along Ocean Drive, guests of Bentley South Beach have the luxury of enjoying our rooftop with a pool and Jacuzzi overlooking the Atlantic Ocean, or venturing across the street to our exclusive private beach club, featuring beach access, lounge chairs and towels. Located on the ground level of the hotel, Picciolo Italian Bistro showcases flavors of Italy for breakfast, lunch and dinner and offers great people watching along the bustling street of Miami’s famous Ocean Drive. Menin Hospitality Perks program is available to all guests, which offers up to $100 in food and beverage savings to the restaurants and bars in the Menin Hospitality collection. ... more   less 
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Also Known As:
Bentley Hotel Miami Beach

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