From begining to end, we had to hassle with the manager, who is very polite and accomodating, but the hotel is so poorly managed. First of all we reserved an ocean view w/terrace and got a small, dark oceanview, no terrace. Since we checked in late, I didin't realize the discrepency until the next morning. I called the manager who apologized and seemed surprised that no one explained why when we checked in. Aparently the owner of the terrace unit we were supposed to get decided to sell it. Yeah, right...
He did give us a choice of other rooms and we selected a larger, lighter one bedroom. Still no terrace. The did reduce the rate however.
It took almost 35 minutes for the valet to get our car. Again I had to go see the manager and he called them. I told him to remove valet from our bill and we ended up putting the car in a self-park a half block south. Worked just fine that way!
When the bill came, the valet charges were on it, as well a double billing of resort and other taxes, which my husband caught and had them take off. The muttered something about the computer being the problem with that.
And the 25% off breakfast at the restaurant downstairs is a joke. It's only on certain items. Still cost us over $30 every morning.
There is no fitness room. The rooms are run down and I swear we got a double bed...not even a queen. You can do much better!!
- Official Description (provided by the hotel):
- Recognized by Official Best of Florida, as "2010 Best Boutique Hotel in Florida", the Bentley South Beach's prime location on Ocean Drive is only a half mile away from Lincoln Road Mall and the Miami Beach Convention Center, and five miles away from the Port of Miami, making it a convenient overnight pit stop. Bentley South Beach's all-suite hotel offers a variety of room categories including large balconies with stunning views of the Atlantic Ocean and the city of Miami Beach. Guests can choose from a Junior Suite, One Bedroom Suite or Two Bedroom Suite, all featuring a kitchenette, wet bar, Italian marble bathroom, plush terry bathrobes, a fully stocked minibar and room service.The accommodating and personable staff strives to make your stay at Bentley South Beach both memorable and effortless. Located along Ocean Drive, guests of Bentley South Beach have the luxury of enjoying our rooftop with a pool and Jacuzzi overlooking the Atlantic Ocean, or venturing across the street to our exclusive private beach club, featuring beach access, lounge chairs and towels. ... more less
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- Also Known As:
- Bentley Hotel Miami Beach