Excellent location, few blocks from Lincoln Rd and not far from clubs, bar and entertainment. But unattentive staff and in one case a very rude front desk person. They really need some training in basic customer service...More
- Free Wifi
Excellent location, few blocks from Lincoln Rd and not far from clubs, bar and entertainment. But unattentive staff and in one case a very rude front desk person. They really need some training in basic customer service...MoreShow less
Thank you for your review. I'm sorry you had such a negative experience during your stay. We are located in the heart of South Beach, which is a great convenience for our guest's. Our staff strives to offer excellent customer service.
This was a great little find. The staff were excellent and it's location could not be better. Close enough to the madness of South Beach but far enough so you did not hear the noise. It has direct access to the beach and a cool little restaurant. One staff member Dennis Whelan was outstanding, so friendly and helpful. He gave us a great room with an outdoor area, so cool. I will be back.
Thank you so much for your great review. Our front desk staff is always ready to help. We hope to see you again very soon.
I stayed in this hotel 4 times. Its average hotel, but really good very for money, and location os just perfect. Its 5 mins from ocean drive, 5 minutes from Lincoln road and washington ave, where all bars, restaurants, shops and clubs are. + its Oceanfront!
again - Great value for money
Thank you for great review. We are always happy to hear from our repeat guests. Please think of the Richmond, as your home away from home.
We stayed over the weekend in one of their studio apartments and I wouldn't recommend this hotel to anyone. The attention was average, everything was over priced, the rooms were filthy and very poorly taken care of, and the pool was also dirty.
I'm sorry you had a negative experience, at the Richmond Apartments. The Richmond Apartments are a budget friendly property. It's an great option for someone, looking for the South Beach experience, but on a budget. Our guest's at the Richmond Apartments receive daily maid service, and all the same amenities that would be expected. We are constantly upgrading and maintaining all of our properties.
Amazing location, Staff was very accommodating, We used the grass area in between the Pool and the Beach for out door Team building exercises. and if the weather is good, you can have easy access to the beach. In our package, we had Breakfast and Lunches. Great local flavors.
Thank you for choosing the Richmond Hotel. We are happy you had a great experience, and we hope to see you all again very soon.
I stayed here for 2 nights in July and had read a number of trip advisor reviews before visiting. This hotel is in need of an upgrade- the facade is average and the lobby is freezing!! The room was also freezing and pretty average. Clock didn't appear to work and there was only one PowerPoint which was in the bathroom ( not great for charging cameras and phones). There was also no hotel directory/welcome letter/booklet with information about the hotel and its facilities. Staff at check in were not overly friendly. Many other reviews I have read the owners/management have responded saying the hotel is an Art Deco- however basic things need to be upgraded (rust on mirrors, very thin walls, etc). It is in a good location however I wouldn't stay here again or recommend it as there are many other hotels in the close vicinity
I am sorry your experience at the Richmond Hotel wasn't a more positive one. This is the hottest time of year in South Florida, and we keep the A/C running at all times. There is a welcome packet on the desk in every room, and power point underneath the desk in every room. Our front desk Staff is made up of a variety of different people, and they are all dedicated to offering the best customer service possible. We do our very best to maintain, and constantly upgrade the hotel.