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“Amazing! Great staff!”
Review of Richmond Hotel

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Richmond Hotel
Ranked #127 of 208 Hotels in Miami Beach
Sioux City, Iowa
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Amazing! Great staff!”
Reviewed September 14, 2012

First timer in Miami and it was wonderful experience. Location was perfect! Easy access to the beach & walking distance to almost everything on SB. VERY HELPFUL staff :) definitely staying here again next year!

  • Stayed March 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kayla_lynn24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (205)
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English first
Palm City, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 5, 2012

Great experience. My first time in Miami, my husband booked the hotel blind for a weekend getaway. We are looking forward to staying there again. The beach is footsteps away and the pool area is quiet and pretty. It is a short walk to the restaurants and clubs. The rooms are clean and the staff very polite. Considering it was a holiday weekend it was a great value and a pleasure.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank Kathi T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
Reviewed September 5, 2012

Well everything was great at the beginning just like my marriage but it had to come to the end when I ask for towels over 4 hours and I never received any , I spoke the front desk and a guy name Robert said it would be shortly about 4 times , I spoke to the maids but they could even communicate with me. It was just terrible that I didn't have my portable translator they didn't know what I was saying. The next day I spoke to Robert again he and mr.rodney help me the best they could even the big tall guy for maintenance help I think his name was Allen but the point I'm about to give the owner is that you're staff needs help and you're manger can't handle it , one more think I spoke to the housekeeping supervisor she said her name was lisset or something like that she is a straight up liar. Never gave us the towels on 3 day we was there.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Analunacutie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StuartRichmond, General Manager at Richmond Hotel, responded to this review, September 8, 2012
There is a manager on property everyday of the year; available and more than willing to speak with our visitors. We are committed to providing wonderful, memorable service to all of our guests. Robert is our Front Desk Supervisor and serves as a Manager on Duty: he is fully capable and empowered to assist in satisfying all reasonable guests needs and requests. Not only do we have an ample inventory of towels and linens, but we have also recently received additional supplies in order to provide our guests with these amenities throughout the day and evening. Unfortunately, some guests requests towels multiple times throughout the day and night which may - at times - provide our staff with a challenge at certain hours. However, we will discuss your comments with our entire staff to minimize any inconvenience to every guest. It is a shame that your aggressive, negative and attacking attittude may have impacted your marriage; and similarly, the way that service providers are perceived in attending to your needs.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Miami Beach hotels

Orlando, Florida
1 review
Reviewed September 3, 2012

The Richmond is in a great location, walking distance to the nightlife but far enough away to get a full nights sleep. Nice pool and jacuzzi just steps from the beach. Rooms are about what you would expect for this area, basic and clean but nothing over the top. Very helpful and responsive staff, I wish the other south beach businesses had this friendly customer service! I would recommend this hotel to a friend staying in the south beach area.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bryan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StuartRichmond, General Manager at Richmond Hotel, responded to this review, September 5, 2012
Thank you for visiting our very special property; and for your lovely remarks. We are all dedicated to hospitality and have made a personal commitment to providing friendly service to our guests. We truly appreciate you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Mifflin, Pennsylvania
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 1, 2012

My husband and i loved the art deco hotel. The pool area was beautiful and very tropical looking. The beach was very close by, as was Lincoln Mall, shopping and cafes. The staff was very nice and helpful, looking up addresses for us and even confirming a tour for us. The cafe in the hotel had great food, coffee and service. The chef's dollar pancakes were the best!! The owners were very friendly, too. The room was small but had great character. This was our first time in South Beach and we had a great time.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank travler323_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StuartRichmond, General Manager at Richmond Hotel, responded to this review, September 3, 2012
Thank you! We look forward to welcoming you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lima, Peru
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed August 31, 2012

The best of this hotel is its location (next to the ocean, 2 blocks away from Lincoln Road and a few blocks away from Ocean Drive).
Rooms are small but cozy and very clean. We read other reviews and brought earplugs and didn't have any problems with noise from other rooms.
We found that daytime staff at the front desk was much nicer than at night time.

We would definitely recommend this hotel and are planning to come back on our next vacation,

Room Tip: Additional expenses to consider: valet parking 35 dollars, rent of beach chairs 15 dollars a pair.
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  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cathy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
37 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed August 23, 2012 via mobile

Our main problems were the A/C and the shower. Due to shower mixer not being very modern ( matched the art deco style of hotel) it was difficult to get a decent shower, either hot or cold. Very dangerous if you had kids. The A/C came on when it fancied, even with the key card removed it still ran. It came on in the middle of the night and was very noisy, the key card was not in its slot. It was 3am and I went down to reception, he was not able to help as he could not leave reception, he told me it was not possible to turn off the unit. I eventually worked out that if you set it to heat,it would stop.
The hotel has direct beach access, which is great, but has no facilities such has sun-beds or umbrellas on the beach.
No free Wi-Fi, PC for guest use, but quite expensive.
Pool area is very good.
Location is good, easy walking distance to some decent bars and restaurants, Ocean Drive and Lincoln Road, and well placed for airport flyer bus service to/from Miami airport.
We had booked via Expedia, with average nightly rate of approx. £90, and overall we would have stayed again on our return to Miami 2 weeks later, but hotel quoted almost £200 per night for that - definitely not worth that price!

Stayed July 2012, traveled as a couple
Helpful?
2 Thank Thunderjeff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Richmond Hotel

Property: Richmond Hotel
Address: 1757 Collins Ave, Miami Beach, FL 33139-2003
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#86 On the Beach Hotel in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Richmond Hotel 3.5*
Number of rooms: 92
Official Description (provided by the hotel):
Oceanfront in the heart of Miami Beach’s Art Deco District and South Beach’s finest location. Authentic deco restoration, directed by our owners and embraced by our hand-selected staff providing cordial hospitality. Features 100 Guestrooms: offering all-white bedding, down comforters, Art Deco decor and unique 1930’s-inspired alarm clock with safes, bathrobe and iron/ironing board. Services include: heated swimming pool, Verandah Dining Terrace, WiFi, satellite television and Valet parking, rooftop Terrace and Solarium, business center and Fitness Center. ... more   less 
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Also Known As:
Richmond Hotel Miami Beach
Richmond Miami Beach

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