Thank you for the awesome review. We are so glad that you feel this way when you come to stay at our hotel with us. We take pleasure in treating all guests like they are family. We hope to see you again very soon. The next time you come back we will be even better as we are updating our queen suites and our fitness center. We are all very excited. Have a great weekend.

Thank you for the very nice comments about our front desk staff. They really are amazing and they truly understand great customer service. Value for the money was good for the location is music to our ears. Next time please try our fully renovated and modern premium king suites on the 4th floor.that have all new furniture, king size beds and larger 43 inch TV's. Glad you also enjoyed the pool and that you found our suites to be large and spacious. Our suites are larger than most hotels on Miami Beach. Thank also you for the feedback. We are in the process of updating the entire fitness center and we should be done in the next 4 weeks. It will be very nice. We are also updating the queen suites to make them more modern with new wall units and larger 43 inch TV's. We have installed new beds and new carpets too in the queen suites. We are getting better every day and we should be much nicer and more modern the next time you come.

We have discussed this matter with our entire hotel staff since reading your review. None of the employees of the hotel remember you or the events you describe in your review. What a surprise. We do not overbook our property and we have never put any guest in a different suite type other than the type of suite that they selected when they booked their reservation. I am the only manager and I have never met you or had any communication with you. If your bed sheets were dirty and I or any my staff were made aware of it, then the dirty bed sheets would have been changed immediately to clean ones. Your story seems even less believable when you say that you slept on top of the covers and on your own blankets and that I didn't offer to change the sheets or that I told you that we would do better next time. Nice try, but your story is... a complete fabrication.