As we are on our honeymoon, we departed from England to New York City, and then arrived at Miami. Upon our arrival, we did not have a reservation, although this booking was made 7 months ago. However, this was a mistake made by the hotel. We understand this can occur but as this was part of our honeymoon, we were distressed by this current situation. Fortunately we were we greeted by 2 amazing members of staff,Rossana and Lloyd who are very sincere, honest and caring individuals, who rectified this situation to the best of their abilities, and went above and beyond to ensure we were happy, satisfied and comfortable with the current situation. This involved them keeping us up to date with their proactive approach. As well this, their sincere, professional and friendly attitude gave us the reassurance we needed to know that this was going to dealt with ASAP.
All members of staff were lovely and friendly within this hotel, the rooms are, modern and trendy in a stylish manner. However, if you stay at this hotel and have any questions, problems, or want to enjoy your stay, I'd recommend speaking to Llod or Rossana over any other, member of staff!!! Although other members of staff are fabulous especially, the bar and waiters and waitresses. I'd personally recommend asking for these two members of staff, who appear to do an incredible amount of hours, and they go above and beyond, to ensure you're happy and the service you receive is incredible!
I can not sing their praises enough and I hope they recidve the recognition and praise than we passed onto to their manager!!!!!!!!!!!!!!
Fab stay at the hotel with fab staff!!!!!!!!!
- Official Description (provided by the hotel):
- Winter Haven, Autograph Collection is a truly unique hotel in Miami Beach, Florida - built from a renovated 1939 Art Deco property located in the heart of South Beach on Ocean Drive. Enjoy breathtaking ocean views from it's rooftop terrace offering sun loungers and full food and beverage services. Savor fresh Italian cuisine on-site at Il Bolognese. ... more less
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- Also Known As:
- Winterhaven South Beach Hotel Miami Beach
- Winterhaven South Beach Miami