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“Clean, good location but tiny spartan rooms”

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Winter Haven, Autograph Collection
Ranked #55 of 212 Hotels in Miami Beach
Reviewed October 20, 2012

The location is great but there is no pool or room service. The rooms was clean. The staff was friendly and helpful. The food is borderline. Overall it was OK for a business trip with no leisure time but would not go to Miami Beach for fun and stay there.

  • Stayed: October 2012, traveled on business
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1  Thank Eva T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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688 - 694 of 1,402 reviews

Reviewed October 20, 2012

Spent two nights at the Winter Haven and could not fault the hotel. Had a problem with our hair iron not working and the staff were very helpful in having a look and trying to sort out our issue.
Excellent location on South beach but still away from the noisy part, so a good sleep is guaranteed. Breakfast was great with a nice continental selection to choose from.

  • Stayed: December 2011, traveled as a couple
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1  Thank GC_SA27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 16, 2012

Like most travelers, we only really need a clean room, a good night's sleep, good shower, and internet access to get our work done. After giving Marriott an opportunity first to address some of the issues and receiving canned responses and excuses, the traveling public should beware.

Pros:
- Great Location
- Comfortable bed
- Good bathroom lighting, water pressure, consistent temperature
- Good size safe
- Nice to have iHome setup for charging multiple devices

Cons:
- Shower was a tiny box, not possible for an average 6' tall man to even raise his arms to bathe
- Rooms were small and so crowded that a 4-drawer chest was stuffed in the closet, leaving zero room for clothes
- Air conditioner was deafening, waking us most every time it kicked on thru the nights
- Room was run-down with pitted glass mirrors, peeling wallpaper
- Wifi was virtually inaccessible; even after resetting laptop, nothing ever worked on iPad anywhere in the hotel
- Unable to turn TV on, off, or change channels most of the time (apparently a common occurrence which requires technician to reset)
- Entire power in room repeatedly goes off and on

Basic needs were seriously compromised. We were repeatedly promised that things were being fixed, but this never transpired. While we ignored the cheap plastic cups and inadequate space for personal care products, on most occasions, the attitude of the front desk staff bordered on rude and somewhat pompous.

Room Tip: Stay elsewhere
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  • Stayed: September 2012, traveled on business
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3  Thank dawrite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 12, 2012

Just stayed there for two nights; right on Ocean Drive literally across from beach & boardwalk. Dining al fresco in the morning was lovely. Room was very small, which is forgivable given the building is old art deco (1920s? 1930s?); part of the charm I guess. The condition of the room was another story. Of the three electronic devices in the room (telephone, television & clock-radio) precisely zero of them worked. I mentioned it to the manager the first morning and they fixed the clock by the time I returned that evening. I'm sure there are better options for the same price in the same neighborhood; I'll never stay there again.

Room Tip: Avoid room 419.
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  • Stayed: October 2012, traveled on business
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2  Thank CanadianJDK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 12, 2012

This hotel is in a prime location on Ocean Drive! It's just steps from the beach and close to Lincoln Road Mall. When my husband and I arrived, the front desk attendant was very nice and checked us in quickly.

The rooms are SMALL, but nice. They are decorated well and make good use of the space. Since we planned to be out most of the time, the room size was not a bother. The bathroom is small as well, and only have a shower, which wasn't a problem for us. There's a rooftop cabana that's really nice to hang out on as well.

Our weekend was a bit rainy, so we spent more time in the room than originally planned. We discovered that although the flat screen tv was nice in size, the reception was terrible. Also, the phone didn't work. We asked the front desk about it and they told us that there was a problem with their cable/voip that would be fixed by Monday. We left on Tuesday and it hadn't been fixed. The internet worked, however, so we watched tv on my laptop.

The only other negative would be something that's apparently common in the area. Most hotels along that corridor have restaurants in the front. They have people posted out front to pester passers-by to stop and eat. It's pretty annoying. I thought we would get a pass from the restaurant in front of our own hotel as we exited because we were obviously guests, but we were harassed just the same. We had to start leaving from the side door.

For the price, it was a pretty decent deal overall.

  • Stayed: October 2012, traveled as a couple
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1  Thank peachy_ks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 12, 2012

We stayed for 4days in this hotel and we got a free upgrade in our room. ROOFTOP!
The room was nice, but the glasses at the windows not so clean. Big resting bed, clean bathroom. The breakfast is really poor though (boilled eggs, bread, butter, marmelade, coffe, milk, tea and juice...That's it!)
The location is great because it is within walking distance from art deco area, bars, clubs, restaurants, shops.
Watch it: the rastaurants in Ocean Drive are much more expensive than the ones on the other streets and the quality of food not justifiable.

  • Stayed: August 2012, traveled as a couple
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Thank areti-sidi Σ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 5, 2012

Stayed 4 nights .. the Hotel's location is really great, just blocks away of Lincoln Road Mall, in the middle of the Art Deco district and in front of the beach .. quite hard to beat. In the blocks around one can find any possible type of food, drinks, party and shopping you are looking for .. and the ocean .. as wonderful as it can get ..
If you don't come to Miami to stay in your hotel room more than for sleeping and refreshing, then is a good option .. Beds and pillows are just .. from heaven!! And that is basically it. Bathrooms are clean, but VERY small .. with no windows whatsoever. Rooms are decorated in a retro style with some restored furniture, not exactly a piece of art, but fine. TV service is a bit .. weird .. like delayed but again, who comes to Miami to watch TV?
I wouldn't stay in this place again, although I won't forget how convenient and wonderful the location is. I would look for some more modern place nearby .. No frigo bars, no vending machines, hard to get even a bottle of water in the middle of the night without going out .. Could have some details to make it a bit better.

  • Stayed: October 2012, traveled as a couple
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Thank Arturo65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Winter Haven, Autograph Collection

Address: 1400 Ocean Drive, Miami Beach, FL 33139 (Formerly Winterhaven South Beach)
Phone Number:
Location: United States > Florida > Miami Beach > City Center
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
#39 Business Hotel in Miami Beach
#40 Luxury Hotel in Miami Beach
#45 On the Beach Hotel in Miami Beach
#46 Romantic Hotel in Miami Beach
Price Range: $159 - $437 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Winter Haven, Autograph Collection 4*
Number of rooms: 70
Official Description (provided by the hotel):
Winter Haven, Autograph Collection is a truly unique hotel in Miami Beach, Florida - built from a renovated 1939 Art Deco property located in the heart of South Beach on Ocean Drive. Enjoy breathtaking ocean views from it's rooftop terrace offering sun loungers and full food and beverage services. Savor fresh Italian cuisine on-site at Il Bolognese. ... more   less 
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Also Known As:
Winterhaven South Beach Hotel Miami Beach
Winterhaven South Beach Miami

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