This art deco hotel is located perfectly on the beach (back gate across the promenade and you're there), with wonderful internal decor, a great restaurant that spills out onto an open air terrace and a super outdoor pool. However, even the best hotels can have problems, and when your room is next door to the loudest rudest guests in the world, then it will challenge even the best staff to rise to the occasion.
We were at the Raleigh for 5 nights - the first two our sleep was destroyed by the guests next door. The duty manager intervened but to little avail. On the third night new guests occupied the room - but these were no better!!!!! Then we met GABY ROJAS - the front office manager - and possibly the best hotel employee in the WORLD - and I do not heap praise lightly. She did everything she could to make our last two nights perfect - we were moved to a suite and she personally oversaw our transfer. The Raleigh will do well to hold onto Gaby, who is a jewel in their crown!
But miraculously this hotel has more - Julietta from Argentina makes the finest cappuccino on the planet - and as someone who lived in Italy for 5 years this is praise indeed. Her little coffee shop near reception is a real treasure - she had a wonderful smile, a warm welcome and is a perfect barista. And it doesn't stop there either - breakfast staff were exceptional, bell boys ever helpful, the beach guys were a great laugh and nothing was too much.
Great staff make a great hotel even when things go wrong (and even if there is building going on next door). This is a real example of a great team delivering an outstanding level of service!
To Gaby, Julietta and all the others that Max and I encountered - thanks for a great time!
- Official Description (provided by the hotel):
- Hailed as a "grand dame" of South Beach Art Deco by Conde Nast Traveler, The Raleigh Miami Beach is a perfect blend of style and comfort. It's chic yet unpretentious, and historic while tastefully modern. The Raleigh offers guests world-class luxury hotel service at a prime oceanfront location on Collins Avenue with exclusive access to the award-winning sbe Miami Collection. ... more less
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- Also Known As:
- Raleigh Hotel Miami Beach