Since Jan 15, hotel has been crippled by hacked systems, presumably by Internet pirates. So everything is being done manually and still into the fifth day, it’s a disaster.
Stay away until they get it fixed. Don’t call and give them a credit card.
Checked in at 3:45. Got a key. An hour later another guest shows up with a key. They checks two people into the same room! And they cleared our keys which no longer worked. After multiple calls, they finally acknowledged and sent up a front desk person with...one key! Even the security person the phone said “seriously?”. It’s 6 hours since we’ve checked and still only one key that works. Who knows if anyone else is wondering around with a key.
Luggage took two hours to get to the room because of the mix up.
And still no Internet!
If you can change your hotel, do so until they have resolved their system/Internet/security issues.
This is serious!More
- Free Wifi