This renovated property is in spectacular condition, and the rooms are nicely appointed. It does have its share of quirks, such as a flat screen LCD TV that has only analog service, resulting in a horrible picture (no HDTV service). A full mini-bar, but no wine glasses in the room. An in-room refrigerator that doesn't cool very well. No ice bucket or ice machine. No coffee machine in the room. But the Apple computers in each room are a nice touch.
The real problem with this property is the service. It is absolutely horrible, the worst I have ever seen (and I travel quite a bit). It took a long time for the luggage to get to the room. Every time we called for something we needed in the room (ice, extra pillows, etc.), it took at least 45 minutes. The restaurant service (Vida) was also horrible. We sat for 20 minutes (with tired and hungry kids) with no attention whatsoever from the wait staff. The only time a waiter came to the table was when I went to the host to complain, which I had to do at least 3 times. Nobody came to check on our meal or whether we needed anything else. Absolutely horrible. And, by the way, the food was bad and overpriced. (I think the chef dumped a whole container of salt in each of the entrees).
Service by the pool and beach is terrible as well. It was difficult to find anyplace to sit, especially because most of the seating close to the pools is taken up by the overpriced cabanas that they sell for hundreds of dollars a day. Unlike the Ritz or Four Seasons, they don't have any ice water, and you have to track down one of the bar servers to get anything, which can be quite a challenge. Again, the only way were able to obtain any service was by literally getting up and chasing down one of the pool servers.
The departure was horrible as well. It took 20 minutes for the bell service to get to the room, and over half an hour for the valet to get our car (even though they were not busy). The attitude of the staff was horrible as well. They just didn't seem to care. Although we waited so long for our car (in the hot sun, with nobody offering any water), there were at least 8 valet persons standing around doing absolutely nothing. We asked for our car at least 3 times, and nobody apologized or seemed to care.
And yes, prices at the resort are outrageously expensive. Not worth it.
- Official Description (provided by the hotel):
- A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris Lapidus – a stage where everyone plays their unique part. At Fontainebleau, striking design, contemporary art, music, fashion and technology merge into a vibrant new kind of guest experience. We invite you to enter a world where you are free to play, shop, dine, spa, meet or simply relax – however you define your perfect day. Express yourself in an environment that surrounds you with every kind of pleasure and invites every sort of adventure. Following a $1 billion renovation, the 22-acre oceanfront hotel features signature restaurants by award-winning chefs; two chic nightlife venues; a two-story, 40,000-square-foot spa, expansive poolscape, a pristine Atlantic Ocean beach and state-of-the-art conference and event facilities. A landmark since its debut in 1954, Fontainebleau has been restored and transformed by a team of renowned architects and designers to create the most dynamic destination resort on the eastern seaboard. ... more less
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- Also Known As:
- Fontainebleau Miami Beach Hotel Miami Beach
- Fontainebleau Hotel Miami Beach
- Fontainebleau Resort Miami Beach