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“Great Hotel........”

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Fontainebleau Miami Beach
Ranked #46 of 208 Hotels in Miami Beach
Chicago, Illinois, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Great Hotel........”
Reviewed February 8, 2014

This is a beautiful hotel with great pools and beaches so I want to start with the positive features.

* Joel took care of us by the pool each day that we were there and I can't compliment him enough! He was so attentive to every detail. One in our group had surgery on her knee just the week before the trip and Joel made sure she was comfortable at all times. He brought her the chair she needed, got a wheelchair for her and made sure to keep moving the umbrella as the sun moved. Simply the best!

*. Charlie is a bartender at the bar by the adult pool and he was definitely our go to for cocktails. We rented beds by the pool each day and we're supposed to have a server.......but the servers were so slow and it would take 20-30 minutes for them to return with our orders so instead of waiting we decided to go straight to the bar and see Charlie. He is fun and very attentive and makes phenomenal cocktails, always suggesting fun drink options!

*. Our room was great, we stayed in the Sorrento tower. The balcony was huge and the beds were super comfy. We had our own Mac computer with complimentary internet, a kitchenette, a bedroom with 2 queen beds and a living area with a pull out sleeper. It was absolutely perfect!

*. The security staff is great. They are everywhere, checking room keys to make sure that you are a guest of the hotel before you go to the pool or beach (I personally think this is a great idea, just make sure to always have your room key on you). They are very friendly and will take the time to explain the resort to you and show you where you need to go. The resort is extremely large and it is very easy to get lost!


The negatives.......


*. So expensive!!! Drinks will run you $15-$20 on average. Dinner for 4 ladies at Cote on the resort with 1 appetizer, 3 cocktails, 1 coffee, 2 entrees and 2 salads was $234! And know that gratuity will automatically be added to your bill everywhere on the resort which I found out is standard for all of Miami. But no one tells you upfront! Hate that, I tip very well but I don't want to feel like I am being scammed!

* food and drink service is HORRIBLE!!! I found that service truly sucks everywhere in Miami, including Fountainebleau. Whether it was poolside (where we rented beds at the low price of $200 during the week and $321 on Friday) at cote by the beach, the service was ridiculous. We would order drinks and it would take literally 30 minutes for the server to get back with them even during the week when the resort was not that busy! At Cote on A Thursday I stood by the bar to attempt to get a drink. There were 3 people behind the bar and 6 customers sitting at the bar. All 3 workers were huddled together talking after looking at my watch and realizing that 5 minutes had gone by and they hadn't moved I decided to give up and walk over to Charlie's bar by the adult pool. Our waiter at Cote was also horrible. He rarely stopped by the table and when we asked for the check it took almost 20 minutes for him to return with it, mind you the restaurant was mostly empty at the time. Now poolside service was by far the worst. Again, we rented the large round beds for the day and the 1st day which was a Wednesday......not busy.....our server was never around. We asked for more pillows and towels for our bed and he never returned with them. We asked another worker and again no luck. Finally, Joel came thru for us when we met him, but that was 4 hours into our day! So crazy! We saw our server 4 times in the 6 hours that we were at the pool that day! Not acceptable in my eyes, they should reconsider the auto gratuity because it clearly results in poor service!


Even tho the food and beverage service was grossly horrible, the rest of the staff was very friendly and helpful. IF I return to Miami, I would definitely stay here again but I would be smarter about it. I would utilize the kitchenette in the room instead of the resort restaurants and hit the poolside bars instead of waiting on servers.

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lisa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FBHotelManager, Manager at Fontainebleau Miami Beach, responded to this review, February 11, 2014
Thank you for taking the time to review Fontainebleau Miami Beach. I'm saddened to hear you were not completely satisfied during your stay. Rest assured Joel and Charlie will be recognized for their amazing service. We hope to see you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
Miami Beach, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 8, 2014

Gorgeous venue but the staff @ Solo Cafe... Kevin & Kenneth create a great atmosphere w/ superior, hospitable service! Management should be proud - they know the products and are very welcoming to all guests

  • Stayed February 2014
    • Location
    • Cleanliness
Helpful?
Thank MiamiLiaison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FBHotelManager, Manager at Fontainebleau Miami Beach, responded to this review, February 11, 2014
Thank you for taking a moment to review Fontainebleau Miami Beach. I am delighted to hear our team members made your stay more enjoyable. Kevin and Kenneth will certainly be recognized for their outstanding service. We look forward to having you back!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
miami
1 review
Reviewed February 8, 2014

Was only at the hotel one day but service was exceptional. Sat I spent the day poolside to enjoy the sun and couldn't have asked for better or more attentive hosts. Leo and jefferson especially need to be mentioned; such great service! these two especially went above and beyond what's expected, so I'm happily giving this review hoping they'll get the recognition they deserve:) I will definitely be returning to visit and hope I see both of them in the future.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank iammoriah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FBHotelManager, Manager at Fontainebleau Miami Beach, responded to this review, February 11, 2014
Thank you for taking a moment to review Fontainebleau Miami Beach. I am happy to hear you our service exceeded your expectations. Leo and Jefferson will certainly be recognized for their amazing service. We appreciate your kind words and look forward to your return!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago
Level Contributor
66 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed February 8, 2014

I went here for a work meeting and found it to be a great property with assets that can't be fully appreciated if you are stuck in meetings. Most all the meeting rooms were surrounded by four walls so I could have been anywhere other than beautiful Miami Beach. During one point, we had lunch in a meeting room that was so cold with air conditioning we had to move to another room.
This hotel is LARGE, so make sure if you don't want to hike too much you have a room in the building with or one near where the meetings are.
Just to go outside and see the beach was a hike so if you had time between meetings you couldn't really go by the beach or pool swiftly
This property has multiple pools, a health club and sits right on Miami Beach. I don't like paying the resort fee when I couldn't really use any of the resort features. Also, the free wireless is in your room and not near the pool. So the last day our meeting was over early but we couldn't do any work because we had checked out of our rooms already.
Not a good value

Room Tip: If you are there for business pick a room in the building the meetings are in or the one adjacent.
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  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank familywith3boys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FBHotelManager, Manager at Fontainebleau Miami Beach, responded to this review, February 11, 2014
Thank you for taking the time to review Fontainebleau Miami Beach. I am saddened to hear you were unable to fully appreciate our beautiful property! We hope to exceed your expectations in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 7, 2014

My wife and I spent our honeymoon here and we had the most amazing time. The entire staff was extremely friendly and they serve you on hand and foot. The wait staff at the pool were fantastic. The waitress Paloma was super nice and took care of our every need. It was a pleasure sitting in her section. Overall we had a wonderful trip and we will definitely be coming back soon.

Room Tip: Tresor Tower Suite
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank M V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FBHotelManager, Manager at Fontainebleau Miami Beach, responded to this review, February 10, 2014
Thank you for taking the time to review Fontainebleau Miami Beach. I am so happy to hear you and your husband enjoyed your honeymoon with us! Paloma will certainly be recognized for her amazing service. We appreciate your kind words and look forward to having you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pleasant Valley, New York
Level Contributor
114 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
Reviewed February 7, 2014

In a nutshell, this hotel simply has too many rooms. So it full occupancy it is packed. You will wait to check in, have to reserve pool and beach chairs early in the morning, you will wait at every restaurant as they simply cannot accommodate all the guests. Try finding a quiet spot at the pool...impossible as they have turned it into a nightclub during the day. Vegas has casino revenues to support the large staff required at places like the Wynn and the Bellagio, but this hotel does not. It is full of guest who want to party and businessmen attending meetings. i bet it is nice when only half full, but it is a disaster at full capacity. Not family friendly as i can be a quarter mile walk from your room to the beach. I stayed here years ago when the glamour was fading, but the elegance remained. Rooms are standard, but I expected more style in them considering the vibe in the lobby.

Room Tip: Do not get a room over the nightclub if you go to bed before 400am
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  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank verycritical
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FBHotelManager, Manager at Fontainebleau Miami Beach, responded to this review, February 10, 2014
Thank you for reviewing Fontainebleau Miami Beach. I am sorry to hear you were unsatisfied during your recent stay with us. Your comments will be reviewed by our team. We hope to have another opportunity to exceed your expectations in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
canada
Level Contributor
41 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed February 6, 2014 via mobile

Huge hotel easily accommodate 1000+ people for conferences. lined up 20 minutes for checkin - zigzag lines just like those at airport security! The lobby is always busy, like a train station and there is always a lot of people standing, waiting, talking... Room was clean and spacious, hugh bathroom with separate toilet room, shower and tub. Food is good quality in the many restaurants on site.

Stayed January 2014, traveled on business
Helpful?
Thank m l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FBHotelManager, Manager at Fontainebleau Miami Beach, responded to this review, February 7, 2014
Thank you for reviewing Fontainebleau Miami Beach. I am happy to hear you enjoyed your guest room and our dining options. We apologize for the long check in line. We hope to have another opportunity to exceed your expectations in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fontainebleau Miami Beach

Property: Fontainebleau Miami Beach
Address: 4441 Collins Avenue, Miami Beach, FL 33140-3227
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Top resorts Hotel in Miami Beach
#10 Business Hotel in Miami Beach
#18 Romantic Hotel in Miami Beach
#21 Family Hotel in Miami Beach
#21 Spa Hotel in Miami Beach
#32 Luxury Hotel in Miami Beach
#38 On the Beach Hotel in Miami Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Fontainebleau Miami Beach 4.5*
Number of rooms: 1504
Official Description (provided by the hotel):
A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris Lapidus – a stage where everyone plays their unique part. At Fontainebleau, striking design, contemporary art, music, fashion and technology merge into a vibrant new kind of guest experience. We invite you to enter a world where you are free to play, shop, dine, spa, meet or simply relax – however you define your perfect day. Express yourself in an environment that surrounds you with every kind of pleasure and invites every sort of adventure. Following a $1 billion renovation, the 22-acre oceanfront hotel features signature restaurants by award-winning chefs; two chic nightlife venues; a two-story, 40,000-square-foot spa, expansive poolscape, a pristine Atlantic Ocean beach and state-of-the-art conference and event facilities. A landmark since its debut in 1954, Fontainebleau has been restored and transformed by a team of renowned architects and designers to create the most dynamic destination resort on the eastern seaboard. ... more   less 
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Also Known As:
Fontainebleau Miami Beach Hotel Miami Beach
Fontainebleau Hotel Miami Beach
Fontainebleau Resort Miami Beach

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