After a 14night stay at the Waldorf Astoria in Orlando we were very much looking forward to a just as satisfying stay in the Fontainebleau hotel if not better due to the amount of money spent to stay at this hotel and the ratings of this resort from our travel provider. Unfortunately this was not the case from the get go.
Upon arriving we felt that we were ignored if there was someone around us that the staff felt had more money. The reception was smushed and very hectic. No one offered to take our cases or hold doors for us.
Once in the room the let down continued. (Room 1180) the tv had a massive scratch across the screen, the smoke detector was hanging off the wall, the floor was stained- from which looked like vomit, the balcony windows still had sticky kids hand prints all over it and the front door was missing a pin from its bottom hinge which made the door very noisy along with stains on the chair and paint on pillows and a very disgusting bathroom.
It was very difficult at night to sleep due to the extract fans from the balcony and thin walls which allowed us to hear every movement from our neighbours.
We complained to the front desk immediately and the handy man then spend the next few hours popping in and out fixing things but not everything was corrected that should have been correct before we arrived. With regards to the cleaning that was not sorted for the whole 7day stay.
The complaints manager left a message on our room phone with a " direct number " but when I tried to call " all the operators were busy " and I left a message which was never returned even after several attempts to contact him.
Check out wasn't much better with having to pay the resort charge that we were not told about until we checked in. To top it off we were not asked how our stay was which is a simple etiquette.
I would not recommend this hotel to anyone- in the past it may have been a pristine hotel due to the amount of celebrities that have stayed however I believe the fontainbleau are living in the past and are not of the standard that they believe they are.
- Official Description (provided by the hotel):
- A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris Lapidus – a stage where everyone plays their unique part. At Fontainebleau, striking design, contemporary art, music, fashion and technology merge into a vibrant new kind of guest experience. We invite you to enter a world where you are free to play, shop, dine, spa, meet or simply relax – however you define your perfect day. Express yourself in an environment that surrounds you with every kind of pleasure and invites every sort of adventure. Following a $1 billion renovation, the 22-acre oceanfront hotel features signature restaurants by award-winning chefs; two chic nightlife venues; a two-story, 40,000-square-foot spa, expansive poolscape, a pristine Atlantic Ocean beach and state-of-the-art conference and event facilities. A landmark since its debut in 1954, Fontainebleau has been restored and transformed by a team of renowned architects and designers to create the most dynamic destination resort on the eastern seaboard. ... more less
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- Also Known As:
- Fontainebleau Miami Beach Hotel Miami Beach
- Fontainebleau Hotel Miami Beach
- Fontainebleau Resort Miami Beach