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“Elegant excellence for my first fabulous trip to Miami” 5 of 5 stars
Review of Fontainebleau Miami Beach

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Fontainebleau Miami Beach
Ranked #41 of 205 Hotels in Miami Beach
Sedona, Arizona
Level Contributor
30 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Elegant excellence for my first fabulous trip to Miami”
5 of 5 stars Reviewed June 4, 2012

My stay at Fontainebleau was nothing less than enchanting.

Pre-arrival...

Let me start with a little background information. I booked the trip for my parents' 25th wedding anniversary. All three of us, my parents and I, have been wanting to go to Miami Beach for a long time. The glamour, the fame, I wanted it all. And my my, did Fontainebleau deliver. I booked through American Express Travel (the main website because Fontainebleau does not participate in American Express Fine Hotels & Resorts), and with the 7-night stay plus 3-person, round-trip Airfare, the bottom line was $600 less than Orbitz for a one-tier room upgrade. So consider all of your options. My first choice is ALWAYS American Express.

Next thing I did was check out the Fontainebleau website. What a well-crafted page. The flash visuals and pleasing aesthetics created a great first impression. I saw on thee website that you can arrange for in-room amenities, so with it being my parents' anniversary, I hopped on this opportunity. Each of the amenities looked extremely sophisticated, all featuring food and VOSS water (my favorite!) I decided chocolate-covered strawberries and VOSS was the perfect thing to send them, along with a card. So I filled out the paperwork and sent it over the night before arrival, and I had confirmation the same night by 11pm (more on that later).

Onto arrival..

After watching The Bodyguard and Goldfinger, I was somewhat aware of the beauty of the property. Yet upon walking in the front door, you realize the true expanse of the property. In the car from the airport, the first hint of Fontainebleau you see is the beautiful waterfall sign on the Tresór tower on the corner of Collins and A1A. There are three entrances to the resort, the "main" entrance, the "taxi" entrance, and the "Chateau" entrance. After staying and taking cabs as well as renting a car I got this impression from the entrances: the "main" entrance is best if you are wanting to make an entrance for Arkadia Nightclub, are staying in the Sorrento or Tresór towers, or are dining at JJJ, the Italian restaurant. The taxi entrance is best for main entrance to the hotel, getting into Arkadia easily, having a drink at Bleau Bar, and getting to your room in the Cheateau tower AFTER you have checked in. The "Chateau" entrance is best for arrival if you are staying in the Chateau tower and is the best way to access the Versailles tower.

Check-in was seamless. Our two rooms were available when we arrived at 4:00pm. The front desk area was large and there were enough agents to move everyone through efficiently. The front desk staff got us through, with all the information we needed, including information about the property along with a "coupon" book with valuable deals all over property from 10% off the resort store BleauSignature to 20% off Scarpetta Italian.

The rooms...

After we got to the rooms, my parents were unhappy with their view, so I called the front desk and requested to speak with a front office manager (unfortunately I don't remember which one I spoke with). I explained to the manager that it was my parents' 25th anniversary, and they were able to upgrade their room to a balcony ocean-view room. They were thrilled and very appreciative. And the F&B department even got the memo about the room move and had the chocolate-covered strawberries there about 10 minutes after they got settled in. My room was an ocean-view room. Both rooms were excellent! The first thing I noticed was that the recent remodel included a good number of accents from Crate & Barrel, such as the Meryl lamp (see pictures below). It was a guest room that inspired the design for my apartment I am signing a lease on soon. There was also a 42 inch flatscreen TV (LodgeNet...sigh), an iHome system, and a fully-stocked minibar. A first for any property I've been at, there was also an Apple iMac provided with complimentary internet and information about the property...very innovative! The bathrooms were large, with his & hers sinks, television mounted near the mirror, and a large shower & toilet area. The king bed was delightful and the variety of pillows provided was perfect.

On-proerty dining...

Solo, the café on property, is perfect for breakfast essentials: coffee, pastries, etc. In the afternoon, they carry cupcakes, truffles, etc. Delicious coffee. Vida is what I would consider the "main" restaurant on property, as they serve full breakfast (with buffet! :)), lunch and dinner. We had breakfast at Vida one morning and had the buffet. Great selection of meats, fruit, pastries, oatmeal, and an omelette bar. Blade Sushi is also located in the same pad as Vida. Did not have a chance to dine at Gotham Steak or Scarpetta Italian, but I will be back. The last evening of our trip we ate at Hakkasan, the Michelin-Starred Dim-Sum Chinese restaurant. Located on the 4th floor in the spa building, Hakkasan was perfect from start to finish. Stunning contemporary asian decor, great service, and delicious food. If I could remember the name of what we had I would put it here. 3 meat dishes, french beans, and a chicken-noodle dish. Fresh cafe was good for quick to-go dining and breakfast wraps. The first morning I had a bacon egg and cheese breakfast wrap delivered to my room and it was $40. The next morning, for $20, I walked down to Fresh and got the same one. La Côte was probably my favorite. On the beach, there were attendants for food & drink, but there was a very small food menu. So I would go up to the bar at La Côte and order to go. Delicious Ahi Tuna sandwich and delicious chicken sandwich. VERY Stylish uniforms on all the servers. And not to forget about the Bleau Bar located right in the lobby. Every night except Sunday night, it was HOPPING after 10pm. Do me a favor: Peach Ciroc and Orange Juice... you won't regret it.

Around the property...

The pool area is enormous...and beautiful. There is NO shortage of chairs or pool space, and every day the pool was a very popular area. I did not lay out by the pool because I was at the beach or out and about, but it looked very welcoming. Watermelon-infused water stands were abundant, along with attendants to take food & drink orders. You can rent cabanas, pool couches, or chaise lounges for a fee, or just take a chair. Very inviting! Vast grassy areas can be used for party reception (saw that twice while I was there) or extra space to set up chairs.
THE POOL AREA IS FOR GUESTS ONLY and is patrolled by security guards at two different check-points: once at the entrance to the pool and again at the entrance to the beach. The Fontainebleau Beach is great. Crowded, but what beach isn't? Chairs and towel service is complimentary, but umbrellas are extra. The water was beautiful, and on the last day, the tide created a sandbar about 20 feet out in the water.

I did not have a chance to go to Arkadia, but I will be back with friends for that.

Lapis Spa...

I did not have any spa treatments but I did use the fitness center, and I also purchased a spa day-pass to use the facilities. The fitness center is very cutting-edge with LifeFitness 95-series cardio equipment with iPod connectivity built in, and Cybex Eagle weight machines. There was also a Trazer 2 VR trainer but I did not want to figure out how to use it. The fitness center also sold VOSS, Isopure and Muscle Milk protein shakes, and Gatorade. The fitness attendants were all very helpful. Keep in mind, the fitness center is included in the $20 resort fee, but if you are not paying the resort fee per your booking arrangement, you will need to pay that $20 to enter the fitness center. The spa facility was wonderful. The dramatically tranquil spa desk already had me feeling relaxed. After getting to my locker & robe, etc, I checked out the prep areas. Razors, creme, mouthwash, deodorant all provided. GREAT showers in the spa. But the showers pale to the rainfall therapy area, where you literally stand under a downpour. HUGE steam room, and a nice jacuzzi, along with indoor and outdoor lounges. The indoor lounges stocked water with cups, fresh cut pineapple, and a selection of Tazo teas with hot water, sweetener, and honey. There was also a co-ed (swimsuit required) swimming pool in the spa. Being without a swimsuit, I was also without the co-ed pool. The spa retail area had a large array of products and apparel. And the Lapis PABA-free in-room amenities were lovely.

The service...

All i can say is EXCELLENT excellent e-x-c-e-l-l-e-n-t. Housekeeping had my room clean & fresh every day, despite me getting up at noon. And they gave me SO many towels (I use quite a few). Check-in was seamless and quick, in-room dining was great. The beach service could've been better. The towel people (white shirts) were VERY attentive but food & drink staff (blue shirts) was spacey. You had to get someone's attention to order, but I sympathize because there weren't that many attendants and quite a few guests. Restaurant service was great at every outlet, and the spa was attentive. The best service was at Check-out. Attention Anna Hoyos: Casey was great :). Managed our enormous folios for the 2 rooms very well and efficiently got us out of the hotel feeling not ready to leave, but longing to come back.

*biggest thing i LOVED? the room key was a CHARGE CARD. Not just entering a number in the computer, but actually swiping the key charged it to your room. Used this for everything from jetskis to drinks on the beach.

Now, a few things to note. The following did NOT ruin my stay nor bug me, but they are slight oversights that could be fixed easily.
*For some reason, the mini-bar in my room was missing a few of the dry items. No chips, snickers or nuts on the top portion. Everything inside was provided though.
*Beach food & beverage needs more employees
*Traffic flow at Solo is weird. 4 people standing around and then you order a bagel AT the register and have to wait for them to toast it. Take a page out of Starbucks' book and take orders while people are standing in line, that way it's ready by the time you get to the register.
*the amenity process is VERY difficult. thank god I had a very good front desk agent at the hotel I was at the night before my flight. I had to photo copy front AND back of my ID AND credit card AND send the authorization form AND the amenity form. Take the CC over the phone and charge it right then & there. but it got there, that's all I cared about.

In response to the negative comments on TripAdvisor regarding prices, you absolutely get what you pay for at Fontainebleau. A cocktail is about $12 on the beach. You're sitting on the beach. Drinking top-shelf cocktails. That are delivered to you. Hakkasan is about $50-$150 per person. IT'S MICHELIN STARRED. Everything you get at Fontainebleau is top-of-the-line. Relax and factor external costs in when you are booking your trip.

Amazing resort, Amazing location, Amazing trip. Can't wait to come back.

Sincerely,

John M Beeler

Facebook: www.facebook.com/tigerhunt2011
Twitter: www.twitter.com/tigerhunt2011
LinkedIn: http://www.linkedin.com/in/tigerhunt2011

*not affiliated with American Express, Fontainebleau, evian, VOSS, or any other companies listed in any way. i just prefer the best in life*

Room Tip: The Chateau Tower was very enjoyable. Recently remodeled, central elevator access.
See more room tips
  • Stayed June 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
4 Thank tigerhunt2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FBHotelManager, Manager at Fontainebleau Miami Beach, responded to this review, June 5, 2012
Wow! Thank you for sharing such an excellent and detailed review of your recent stay with the entire TripAdvisor community. We are thrilled to see you had the opportunity to enjoy all that Fontainebleau has to offer. I look forward to sharing this incredible review with the entire Fontainebleau Team. We sincerely appreciate your flattering compliments and hope to see you again very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
Birmingham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 4, 2012

At the fontainebleau you can expect stunning views, suave bars and beautiful people, then there's bryant rivas.. From day 1 Bryant looked after myself and my group friends at the pool area, consistent and attentive without being intrusive..absolutely perfect! in my opinion the best service experience i have ever encountered.

Thank you to all at fontainebleau, especially Bryant for making this a truly unforgettable experience.! We will be returning indefinitely.

ps. You must order the room service burger after a night out! perfection...

  • Stayed May 2012, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Yung_T_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FBHotelManager, Manager at Fontainebleau Miami Beach, responded to this review, June 5, 2012
Thank you for your generous comments regarding your recent stay at Fontainebleau. Our goal is to create unforgettable memories for our guests, and we are delighted to learn that our staff, specifically Bryant Revis, accomplished this for you. We look forward to your next stay!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
East Grand Rapids, Michigan, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 3, 2012

My family and I stayed 3 nights at the Fountainbleau in Miami. We stayed in the Junior Suite on the Penthouse floor. It fit 6 of us comfortably. From the restaurants, room, location and pool, I was pleased and impressed. I was worried that itbwould not be a family friendly hotel, but it was.
The food was delicious at breakfast. We were all impressed with the breakfast buffet. Yes, pricey meals, but top notch taste and service. The only issue we ever had was during lunchtime when we ordered our lunch. It took over an hour to get our meals. You do need to take a taxi to find other places to eat if younchoose not to eat at the hotel.

What a beautiful lobby and design also.

  • Stayed April 2012, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Collin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FBHotelManager, Manager at Fontainebleau Miami Beach, responded to this review, June 5, 2012
It was such a pleasure to have you and your family stay with us! We are honored to learn your of impressions of our property and offerings. We are so glad you enjoyed your beautiful junior suite and meals at our restaurants. Please come back soon for another unforgettable experience!
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New York City, New York
Level Contributor
134 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
2 of 5 stars Reviewed June 3, 2012

If you are a party person and don't mind the continual noise all weekend, arrogant and incompetent front office staff and management, a beach so crowded that almost have to stand, wildly overpriced drinks at the pool/beach ( a double means double the price and the ice) and marginal rooms, this is the place for you..

During the weekend pool parties, there is nowhere on the premises (including the beach) where you can escape the bass....

If you are in any of the rooms that are near the pool area, the noise is problem .

  • Stayed April 2012, traveled with family
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank wdchuck1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FBHotelManager, Manager at Fontainebleau Miami Beach, responded to this review, June 5, 2012
We aim to deliver an excellent service level and are disappointed to learn of your overall impression with Fontainebleau as a travel destination. In the future, the Tresor & Sorrento pools are also an option for guests that prefer a more quiet and relaxing atmosphere. We value you as a guest and look forward to the opportunity to exceed your expectations during a future stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
67 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
3 of 5 stars Reviewed June 3, 2012

Hotel is luxurious, expensive and located a good 40 minute walk / 15 minute / 10-15 dollar cab ride from the more populated south beach. The resort is self contained with not much else around. To get some options in terms of dining / entertainment you really need to go to South Beach. Service was average and impersonal. On the bright side, the room came with free wi-fi and a iMac with free Internet access. While this would appear like something to be expected - in my experience it is quite the exception for hotels of this calibre.
On the other hand the beach is very narrow (much smaller than in South Beach) and very crowded during the weekend. Beach chair and towels were extra - they seem to be included with some rates but were not with ours. Checking and checkout were slow with long lines everytime. There were no accommodations made when we asked to push back checkout by 1 hour. Overall a standard, impersonal, large and expensive hotel experience with nothing to make me want to choose it again given the variety of options in the area.

  • Stayed June 2012
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank APMD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FBHotelManager, Manager at Fontainebleau Miami Beach, responded to this review, June 5, 2012
Thank you for taking a moment to provide feedback from your recent stay with us. We are disappointed to learn you were not satisfied with the service that our Team Members provided for you. At Fontainebleau, towels are accessible to all our guests poolside and beach lounge chairs are included within the daily hotel fee. We sincerely value your feedback and look forward to the opportunity to exceed your expectations during a future stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
2 of 5 stars Reviewed June 3, 2012

we stayed three days at this hotel for a conference. this hotel is without doubt has excellent facilties. the good news ends there. the adminstration is totally incompetent. i wrote "administration" not the hardworking personnel. we had two rooms booked under one name with written confirmation but the hotel unilaterally cancelled one room believing it was a double booking. when we arrived, we had to wait 2 hrs in the lobby to sort out the mess. another example: the hotel only has valet parking..... fine... but call for your car and they bring the car to the wrong entrance. i can continue on and on with more examples. i believe the hotel is too big...1,200 rooms. the left hand does not know what the right hand is doing,

and the hotel value? exorbitant ....$450+ per night without the commensurate service. we also received a 20% restaurant discount coupon but everything is 35% higher than elsewhere. $68 for a steak at Gotham, (the hotel restaurant)!!!

my recommendations. if you are there for a conference (and on expense account) enjoy. otherwise, there are much better hotels in the Miami Beach

final suggestion: if i was the owner i would think about turning the admistration to a professional hotel management organization, etc.

ps. i am writing this from the Betsy Hotel (Miami Beach) . it is impeccable, in taste and service, boutique hotel. i get up refreshed not wondering what aggravations await for me like at the Fontainebleau

  • Stayed December 2011, traveled with family
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank walkflyenjoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Fontainebleau Miami Beach, responded to this review, June 28, 2012
At Fontainebleau, we work very hard to ensure all of our guests are comfortable and expectations exceeded. Rest assured that we will use all of your feedback as constructive criticism to continue improving our service levels for you and our future guests. We sincerely value you as a guest and look forward to the opportunity to one day serve you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Rosa, California
Level Contributor
119 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 199 helpful votes
4 of 5 stars Reviewed June 2, 2012

I lived in Miami for seven years and this was my first time visiting the Fontainebleau since it's big renovation in 2007. The place is huge and beautiful. The lobby bar was hoppin' on Sunday and Monday nights -- I can't imagine seeing it on a weekend. The rooms were very nice, and the front desk staff was great. I had a little trouble getting room service to understand me. Probably a language issue (I don't speak Spanish). The hallways are starting to look banged up, which is a pity because they spent like a billion dollars restoring this classic Miami Beach resort. Miami Beach now draws lots of young hipsters and party-goers that trash hotels. It's sad that people that have the kind of money needed to stay at a place like the Fontainebleau are that disrespectful to other people's property.

Going for morning runs along the boardwalk behind the hotel was a highlight of my trip.

I'm going back in November and will probably stay at the Dream closer to South Beach.

  • Stayed April 2012, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Lisa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FBHotelManager, Manager at Fontainebleau Miami Beach, responded to this review, June 5, 2012
Thank you for sharing your admiration of our property, rooms and front desk staff! Your opinions are very meaningful to us. We apologize for any inconveniences you had experienced regarding our in-room dining experience. We hope for the opportunity to better assist you in the future, and that you may consider staying at Fontainebleau during your next visit to Miami.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fontainebleau Miami Beach

Property: Fontainebleau Miami Beach
Address: 4441 Collins Avenue, Miami Beach, FL 33140-3227
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Miami Beach
#10 Business Hotel in Miami Beach
#18 Romantic Hotel in Miami Beach
#20 Spa Hotel in Miami Beach
#21 Family Hotel in Miami Beach
#29 Luxury Hotel in Miami Beach
#33 On the Beach Hotel in Miami Beach
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Fontainebleau Miami Beach 4.5*
Number of rooms: 1504
Official Description (provided by the hotel):
A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris Lapidus – a stage where everyone plays their unique part. At Fontainebleau, striking design, contemporary art, music, fashion and technology merge into a vibrant new kind of guest experience. We invite you to enter a world where you are free to play, shop, dine, spa, meet or simply relax – however you define your perfect day. Express yourself in an environment that surrounds you with every kind of pleasure and invites every sort of adventure. Following a $1 billion renovation, the 22-acre oceanfront hotel features signature restaurants by award-winning chefs; two chic nightlife venues; a two-story, 40,000-square-foot spa, expansive poolscape, a pristine Atlantic Ocean beach and state-of-the-art conference and event facilities. A landmark since its debut in 1954, Fontainebleau has been restored and transformed by a team of renowned architects and designers to create the most dynamic destination resort on the eastern seaboard. ... more   less 
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Also Known As:
Fontainebleau Miami Beach Hotel Miami Beach
Fontainebleau Hotel Miami Beach
Fontainebleau Resort Miami Beach

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