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“Super Staff”

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Shore Club South Beach Hotel
Ranked #57 of 208 Hotels in Miami Beach
Certificate of Excellence
Wilmington, North Carolina, United States
Level 3 Contributor
13 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Super Staff”
Reviewed October 11, 2012

First time visitor and blown away by the quality of the experience. I was in Miami with friends and had the opportunity to stay at Shore Club. While there Emily Triffin made sure our stay was absolutely fabulous. Fortunately all of the rest of the staff was equally amazing and truly made our stay memorable. Look forward to many more stays at the Shore Club!

Room Tip: We had a total of 4 rooms and all were great..... Doesn't seem to be a bad room there!!!
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  • Stayed September 2012, traveled with friends
    • Value
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Helpful?
Thank Adam L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dorothy Jean H, Shore Club Genie at Shore Club South Beach Hotel, responded to this review, October 11, 2012
Dearest Adam L,

Well we are all looking forward to many visits from you in the future!! We are so lucky to have such a super staff here at Shore Club. I am glad that Emily Triffin was able to help you throughout your stay... She is a doll! How soon can you come visit us again??

Genie Wishes,
Dorothy Jean "DJ"
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,393 reviews from our community

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San Diego
Level 3 Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 10, 2012

Our annual SoBe trip and our 10th year brought us back to the Shore Club. Having stayed many times at the Shore Club over the last 10 years you know what to expect - or do you? Wow is all I have to say! What an amazing service transformation! I was blown away!

From checking in at 7am - thank you Latoya for finding a room ready so early on a sold out weekend and hope you had a great Birthday! To the amazing and friendly - yes I said friendly - staff throughout our entire stay in all areas of the hotel - pool, housekeeping, door and front desk. Thanks Ashley at the front desk and to Nastasia (I know that is spelled incorrectly) at the pool for such great service! Matt - thanks for making our last day at the pool a great one! It's the same Shore Club but so much BETTER!

Thanks again for a great stay - the best one yet and look forward to seing you again next year (if not before) for our annual trip!

  • Stayed October 2012, traveled with friends
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Helpful?
Thank alison50000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dorothy Jean H, Shore Club Genie at Shore Club South Beach Hotel, responded to this review, October 11, 2012
Dearest Alison500000,

WOW is all we have to say too!! Thank you for your generous words and for being such loyal guests to Shore Club over all these years. We are very grateful for that and hope to continue your annual Sobe trip to Shore Club for the next decade as well! Latoya had an amazing birthday and was glad to help you get an early check-in. Can't wait to see you again sooner rather than later!

Genie Wishes,
Dorothy Jean "DJ"
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn, New York
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed October 10, 2012

4 stars as the hotel had everything you need in a getaway to Miami direct access to the beach, party and quiet pool, great hottub, the breakfast at Terrazza was outstanding Nicole and Jaime at Terraza were amazing waitress and waiter so attentive to our needs and were a breath of fresh air. The guys at the beach that helped with the cabana were awesome and so attentive. The hotel was clean and so accomodating as I traveled with our 1 year old son and they had the crib all prepared along with a toiletry set specifically for my son. The only set back was that the spa was under construction but really only closed for 2 days. We recieved a beautiful upgrade and enjoyed breathtaking views. The hotel was amazing only drawback was that breakfast should really be included for the price per night but overall the hotel and the service was excellent.

  • Stayed September 2012, traveled with family
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Helpful?
Thank cfeldman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dorothy Jean H, Shore Club Genie at Shore Club South Beach Hotel, responded to this review, October 11, 2012
Dear Cfeldman,

Thank you for this wonderful review! We are all so happy that you brought your beautiful one year old son to Shore Club. It is always a treat to see precious little babies in our hotel. Nicole and Jaime and definitely amazing servers at Terrazza and they were both so thankful for your kind words about them! I do sincerely apologize for the spa being closed for those two days while you were here. We also do have certain packages that you can purchase when making your hotel reservation that do include breakfast! Hope to see you again soon.

Genie Wishes,
Dorothy Jean "DJ"
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston
1 review
Reviewed October 10, 2012

Hey just wanted to stop in and let everyone know of how great our stay was at the shore club in miami.. Were not ones to blog, actually have never done it before but after our stay we felt compelled to. Hotel was overall hip and luxurious yet still made you feel important as sooooo many other hotels and restaurants in south beach have forgotten. Not only that but an actual server took the time to get to know us and gave us great suggestions.. Not only that but he actually made rsvp and through his own networking had his friends take care of us when we arrived. All I can say is WOWWWW!!! So when dining in their restaurant make sure to ask for Javier.

  • Stayed October 2012, traveled as a couple
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Helpful?
Thank tomas M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dorothy Jean H, Shore Club Genie at Shore Club South Beach Hotel, responded to this review, October 24, 2012
Hello There Tomas M.,

It means so much to us that you took the time to write a review when you don't normally do that! The staff at Shore Club really knows how to make our guests feel important and we are all so happy you had a fantastic time. Javier is the best and how sweet of him to help make reservations for you through his networking! When it gets super chilly in Boston, just come on back over to Shore Club for some warmth and good service!

Genie Wishes,
Dorothy Jean "DJ"
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 10, 2012 via mobile

This hotel is terrible. The rooms are so tiny. We arrived at 1230 and our room wasn't ready until well after 3. Everything here is over priced and since 18% gratuity is automatically added to everything the staff have no interest in being helpful or even polite. Even Nobu was not up to the standard of other Nobu locations. The absolute clincher was when we redeemed our 2 free drinks we left a nice tip for the bartender. Moments later he found us with fresh drinks.... Because he poured WATER not alcohol in our first round when he saw the coupons. Dated and tacky with a healthy dose of rude... Skip skip skip

  • Stayed October 2012
    • Value
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Helpful?
1 Thank EricaMNewtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dorothy Jean H, Shore Club Genie at Shore Club South Beach Hotel, responded to this review, October 17, 2012
Dear EricaMNewtown,

Thank you so much for your honest feedback about your recent stay with us. We receive so many lovely comments about the hotel and its staff so it is always so very dissapointing to read when we have let ourselves down.

I would love to discuss your stay in further detail with you and try to make this right. I have sent you a personal message and ask that you reply to me with your email or contact number so that I can reach out to you.

Best Regards,
Dorothy Jean "DJ"
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York, New York, United States
1 review
Reviewed October 9, 2012

sophia made my trip worth while she is an awesome individual from the moment she checked my friend and I in the service from the staff was excellent I'm home back in New York and i cant stop talking to my mom about my experience coming back to Miami and there's no other place I'd rather stay than the shore club you guys are great THANKS SOPHIA!!! you've made my trip a stress relief one.

Room Tip: Higher leavel rooms are the best with the ocean view.
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  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NothingToA-Giant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dorothy Jean H, Shore Club Genie at Shore Club South Beach Hotel, responded to this review, October 11, 2012
Dear NothingToA-Giant,

You said it best... Sophia is EXCELLENT! She is original and a total superstar. She can make everybody's day brighter just by talking to her. Sophia is our fabulous Assistant Front Office Manager that gives the best service with style and flair. Whenever I am working beside her, I am always learning many things and hoping to be as good as she is one day! Sophia saw your comment and was overjoyed with happiness. You made her day! She is waiting for you to come back...

Much love from Sophia and me,
Dorothy Jean "DJ"
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 9, 2012

We stayed for ten nights in the shore club for our honeymoon!! We loved every minute,staff I have to say made it!! The cocktails fab, pool area relaxing, rooms spacey, food excellent and service exceptional!! French toast is a must!!! Defiantly try this hotel even for a drink you'll love it!!!

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank delidd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dorothy Jean H, Shore Club Genie at Shore Club South Beach Hotel, responded to this review, October 11, 2012
Dearest Delidd,

Hello Honeymooners!! You don't know how good it makes us feel that those 10 days you spent at Shore Club were fantastic! What a great start to a great new chapter in life. Wishing you all the best and hope to see you back for your anniversaries. Now, since you mentioned it... I am going to be dreaming about that delicious french toast... haha!

Genie Wishes,
Dorothy Jean "DJ"
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Shore Club South Beach Hotel

Property: Shore Club South Beach Hotel
Address: 1901 Collins Avenue, Miami Beach, FL 33139-1911
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#21 Business Hotel in Miami Beach
#24 Spa Hotel in Miami Beach
#38 Family Hotel in Miami Beach
#41 Luxury Hotel in Miami Beach
#45 Romantic Hotel in Miami Beach
#46 On the Beach Hotel in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Shore Club South Beach Hotel 4*
Number of rooms: 309
Official Description (provided by the hotel):
Designed by famed British architect David Chipperfield, with landscaping inspired by the rich Matisse-like palette of the Jardin Majorelle in Marrakech, Shore Club shimmers with intrigue and sensuality. Anchored by the original polished terrazzo floor, the elegant furnishings are an eclectic mix evocative of global marketplaces—including relaxed sofas, hand-woven tribal rugs and large patterned throw pillows from Kenya that invite mixing and mingling. The vibe is lively, the atmosphere intimate, the feeling electric. ... more   less 
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Also Known As:
Shore Club Hotel Miami Beach
Shore Hotel Miami Beach
The Shore Hotel
Shore Club Miami
Shore Club In Miami

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