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“Good value for miami beach” 4 of 5 stars
Review of Collins Hotel

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Collins Hotel
Ranked #128 of 206 Hotels in Miami Beach
Seneca, South Carolina, United States
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Good value for miami beach”
4 of 5 stars Reviewed July 24, 2014 via mobile

This hotel was in a good location with gated parking (for a fee). The rooms were simple and clean and the staff were friendly. I couldn't have asked for more from a hotel that was under $100 in an expensive city.

Stayed July 2014, traveled as a couple
Helpful?
3 Thank Clownfishandson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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836 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
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English first
Boulder, Colorado
2 reviews
common_n_hotel_reviews_1bd8 25 helpful votes
1 of 5 stars Reviewed July 8, 2014

The staff at the Collins Hotel is surly, rude, incompetent, and successfully embody everything that good customer service should be without. The manager, "Maria", an arrogant, worthless woman left my girlfriend crying on the phone. I would rather pay three times as much for a hole-in-the-wall than deal with the staff of the Collins Hotel. If you're looking for a place to stay in Miami, keep looking.
We flew in to Orlando for the holiday weekend and our flight was delayed due to weather, so it was impossible for us to make our reservation at the Collins Hotel. We called as soon as we could, saying that we would be unable to arrive for our reservation due to circumstances outside of our control, in the hopes that they would be understanding and give us some kind of refund. Let me backtrack and say that my girlfriend is a former hotel worker and I work in the customer service industry, and this is the type of situation where, ideally, having great customer service trumps your 24 hour cancellation policy.
The first woman my girlfriend spoke to was impolite and clueless, characteristics which we would have been wise to become accustomed to, and told us that she had no idea weather she could refund my credit card. She promptly stated that she would get "in touch with us" and made moves to end the phone call. This was before we had given her any useful contact information. Yeah, good luck with that. Once we called her bluff on not having any contact information for us, she allowed us to give her the necessities and informed us that we would have to wait three days for her manager to respond.
One would think that a person in a managerial position would be an exemplary staff member who puts customer service and satisfaction above all. Not the case here! To make a long story short, my girlfriend was in tears by the end of the phone call. I'll spare you the nitty-gritty details, but "Maria", the so-called manager, ended the call by essentially saying she couldn't care less how many negative reviews my girlfriend and I wrote. So, here I am, urging you to take your business elsewhere. We didn't even get a partial refund. Happy 4th of July!

Room Tip: Walk up to the front desk, about face, and find another hotel.
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  • Stayed July 2014, traveled as a couple
    • 1 of 5 stars
      Service
Helpful?
24 Thank Alex C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Miami Beach hotels

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 21, 2014 via mobile

Simple but clean rooms with the basic things that you can need. Less than 5 minutes to the beach. Safe area and many restaurants just at walking distance. Good parking. I will reserve again every time I be in Miami. Excelent price and better location!

Stayed June 2014, traveled with friends
Helpful?
4 Thank Maria Isabel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
26 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed June 16, 2014 via mobile

My boyfriend and I stayed in this hotel from June 11-15. I was pleasantly surprised on the location and hotel. It was clean and the maid did a great job of keeping the room clean, even providing us with extra towels everyday. The pool was great, loved the fact the front desk gives beach towels to use daily. We had a room on the bottom floor, never heard any noise and the room was air conditioned just perfectly. The parking lot had plenty of spots and I liked that it was gated. It was 10$ a day. the staff was always so friendly and available. The shower had a slope for the water to drain and often you stood in a pool of water till it drained. The beach was 5 min away: there were places to eat close by, New York bagel, double double, Pizza Hut, IHOP. Walgreens was just up the corner. Everything was walking distance. This hotel was great for our stay in Miami. Would stay here again! Great price and location!

Stayed June 2014, traveled as a couple
Helpful?
3 Thank Jessipur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Analia S, General Manager at Collins Hotel, responded to this review, June 18, 2014
Jessipur thank you so much for your review! We are very happy that you enjoyed your stay with us, and we ask that you "Like" us on Facebook at Collins Hotel Miami. We look forward to seeing you soon :-)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brasilia
Level Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed May 21, 2014

We stayed over for a night on our way back from Orlando. Our luggage was heavy and they relocated us to a ground level floor. That helped a lot! The manager and front desk attendant were very nice and helpful. The room was good, for a long stay it would be perfect for its size and location in the hotel premises.
Walgreens and RadioShack close by, laundro-mat also close by. walking distance. The beach is 2min walk away. Good parking space. overall good reasonably priced hotel.

Room Tip: Choose ground level rooms in the back building.
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  • Stayed May 2014, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
3 Thank RCOLLOR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Analia S, General Manager at Collins Hotel, responded to this review, June 18, 2014
Thank you for choosing the Collins Hotel. We do our best to meet the needs of our guests, and we are very happy that you enjoyed your stay with us! We invite you to "Like" us on Facebook at Collins Hotel Miami. We look forward to seeing you soon. Thank you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manuel Antonio National Park, Costa Rica
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed May 19, 2014 via mobile

Best priced for location we could find. It's not "hip" or fancy, but it was very clean and well maintained. Front desk was helpful and parking @ $10 per day is cheap by Miami beach standards, plus it's gated and has well lit exterior. Easy freeway access & Indian Dr & Collins Ave are in front and back for quick SoBe access. Lots of restaurant choices near-by and the beach is across the street. Pool was not busy when we visited. Might ask for an upstairs room next time as noise thru floor was bad one night, but we didn't t let front desk know. They said the would have handled. Skip the lobby coffee and grab it next door at the bagel shop or nearby French bakery. Definitely will stay again and save our money for dinners and clubs. There 5 nights on business and break.

Stayed May 2014, traveled on business
Helpful?
5 Thank Bonanzau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lewes, United Kingdom
Level Contributor
177 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
3 of 5 stars Reviewed May 19, 2014

Checked in for 2 nights without a reservation. The hotel has a gated car park and buses into (and back from) the Art Deco area and downtown are very close by.
Although breakfast is not provided there is a self serve coffee machine and a very good French bakery no more than 5 minutes North.
The bed was OK if a little creaky. The room was clean and the showers adequate but the towels were a bit thin but as commented upon earlier, ' you get what you pay for'.
If you are looking for a hotel that is relatively close to So be at a reasonable price then you could do no worse than to stay at Collins.

  • Stayed May 2014, traveled solo
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
3 Thank alannsarah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Collins Hotel

Property: Collins Hotel
Address: 6600 Collins Avenue, Miami Beach, FL 33141-4697 (Formerly Ocean Breeze Motel)
Location: United States > Florida > Miami Beach
Amenities:
Beach Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
#7 Best Value Hotel in Miami Beach
#87 On the Beach Hotel in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Collins Hotel 3*
Number of rooms: 101
Official Description (provided by the hotel):
Collins Hotel was officially opened to the public in August of 2011 after undergoing a 12 month renovation. Collins Hotel offers visitors to Miami Beach a modern hotel room with contemporary decoration, where everything is brand new. Enjoy plush beds, flat screen plasma TVs and high speed wireless internet, all at an affordable price. Located on Collins Avenue between 66th and 67th streets. ... more   less 
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Also Known As:
Bay Breeze Motel
Bay Breeze Miami

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