We booked the Delano for a quick getaway, which eventually turned into a nightmare. First impression, beautiful lobby (open and airy), pool/ beach gorgeous....beyond that it's all down hill. Check in - 1 person at desk so we had to wait 30-45mins before even getting to speak to front desk. First room, stinks of smoke (reservation was for none smoking room), second room- across from elevator, fifthly and clearly never cleaned from previous guest ( I took cell phone pics to show front desk)- since we had to wait on line again for another room (still only 1 person at check in at 3:30pm). Finally, third room TINY, OLD, MUSTY and overall SAD looking - clearly the room maintenance is pitiful - they only do "patch up" and "touch up" work on rooms. We were paying well over $800 per night for absolute crap! I couldn't wait to check out of this total dump, which we ended up doing. Left after one night and checked into Ritz... If I could give the Delano zero stars I would.
- Official Description (provided by the hotel):
- Located in the heart of South Beach and directly on the ocean, Delano is the ultimate world-class urban resort and self-contained destination. Boasting America's first Indoor/Outdoor Lobby, the hotel's public spaces create the feeling of an interwoven "village" with almost no separation between indoors and out. With its soaring and unforgettably beautiful Lobby, legendary white Guestrooms, lushly landscaped Orchard, breathtaking Pool, the renowned Club Essentia wellness center and spa and stunning private beach, Delano epitomizes Simple Chic for a modern world. Delano offers seasonal packages and special offers including spa, breakfast and parking packages. ... more less
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- Also Known As:
- Delano Hotel Miami Beach
- Delano Resort Miami Beach
- Delano Miami