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“Simply the best, as always !”

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Delano South Beach Hotel
Ranked #43 of 207 Hotels in Miami Beach
Certificate of Excellence
Manchester, New Hampshire
Level Contributor
76 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Simply the best, as always !”
Reviewed November 26, 2013

I have been addicted to what I call the 'Delano experience' since being introduced to this iconic destination on the Travel Channel 5 years ago. I now visit Delano three times a year during each winter season for at least a week, and, after having just returned home from yet another week of total fabulosity, I know I'll once again have trouble fitting in all that I have to say into this space. The world-class guest care at Delano is simply unmatched, and that is why I keep returning. As soon as one arrives, a magical feeling starts to pour over you. As you enter the huge beautiful indoor/outdoor lobby , with its rich dark floors and towering white, billowy draperies, you know you have just entered into a sophisticated high-end grown-up playground. There are several different eating choices and seating areas, with interesting decor that lead you down toward the fabulous Bianca restaurant which happens to include a huge veranda for outdoor dining if you like. Bianca provides fine dining with authentic organic Italian dishes that are sure to please. May I suggest the Truffle Taglietelle - homemade pasta perfectly done with an amazing cream sauce and black or white truffles depending on the season.....wonderful ! Also, I suggest the Grilled Big eye Tuna 'pizza' , the King Salmon , Petite Filet Mignon, Pasta Pomodora, the Salmon Carpaccio and the Heirloom tomato salad with fresh, soft goat cheese. Amazing management and consistent presence of Director Mahmood Abousalem and Rosario Magrelli lead to a very pleasant dining experience for all- I promise ! The wonderful, knowledgable and very courteous staff includes : Jason, Jana, Julia, Paulo, Stephanie, Lazarro, Chris, Scott , Bradford,Flavio and Fernando .
The huge fabulous pool area with its beautiful staff is perfect for either socializing or just relaxing with a very nice selection of foods and champagne , wine or cocktails. Large number of nice comfy lounge chairs, daybeds (or a cabana) and the attentive staff will surely make your day enjoyable. It is a secure area with direct access to either beautiful South Beach (with Beach service for Delano guests) or out to the walking/bike paths that will surely please. With all that it has to offer, (the fitness club, Delano Beach club, Club Essentia Spa and the Infamous FDR night club) most will find that Delano is a self contained property with really no reason to leave. If you do wish to venture out though, Delano is within short walk or taxi ride to Lincoln road and many other restaurants and popular South Beach attractions.
Delano is a breathtakingly beautiful property with its whimsical, sexy aura and always provides the very finest in guest services and customer care . The updated yet iconic Philip Stark design is cool and comfortable with clean lines and a nice variety of room choices. The rooms feature very comfortable beds with fine linens in cool white rooms, large flat screen TV, bevelled edge mirrors with Carrera marble everywhere. Wonderful glass-encased rainfall shower with fine Malin-Goetz amenities . The hotel and its grounds are discreetly and regularly maintained for comfort safety and beautification .
The biggest asset of Delano is its amazing staff- they ensure that every guest enjoys a fabulous individualized stay, and that is what keeps me coming back. They are a respectful, friendly, talented group of people and the attention to detail ensures the very highest level of satisfaction, whether you are a first time visitor to Delano or frequent repeat guest as I am.
Guest Relations Manager Dwight Palacious and Front Office Manager Lee Greenspan are the most amazingly talented guys, leading a fine team at Delano- their great pride and dedication to customer service exemplifies consistent world-class hospitality service. Their attention to detail is amazing and I am proud after all this time to now consider them my friends. They never cease to amaze me with all that they accomplish. That professionalism and pride trickles down throughout the team, and pretty much guarantees a lovely stay .
Special thanks to the illustrious JP Oliver , to Stacy , Sheerley , Natalie, Jose and Zooley, up front. Much Love and thanks you all . Can't wait to see you again in February !
Bellman: Sam, Cesar, Aldo, Jean-Claude, you are the best .
Poolside: Eman, Soledad, Diego, Mariano, Marco, David, Solomon, Julie, Laurie, Anna and Jeremy ....love you guys, you make every single day wonderful for me !
Judith and Rebecca in room services, fabulous , thank you again !
Alvina in housekeeping .....thanks for all you do each day.

Come To Delano South Beach- you will not be disappointed !

  • Stayed November 2013, traveled solo
    • Value
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Helpful?
1 Thank Dja D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dwight P, Guest Relations Manager at Delano South Beach Hotel, responded to this review, November 28, 2013
Dear Dja D,
Thank you for your thorough, enlightening and motivating review. It is evident that you understand and have completely embraced the entire Delano experience we strive so hard to deliver. You hit so many positives that I do not even know where to start. You know this, but you are part of our family. It is hard to find a hotel to where you feel right at home and I am overjoyed we have been able to consistently provide this for you over the years. I can’t wait to welcome you back; I hope you stay warm and toasty up north.
Warmest regards,
Dwight
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,525 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Dallas, Texas
1 review
Reviewed November 26, 2013

We had a fantastic experience at the Delano where we stayed last Thursday through Sunday. The entire staff did all they could to make our stay the best it could be. In particular, I give much kudos to Dwight, Aldo, Sheerley and the best pool waitress in history, Julie. Classic spot which does all of the little things right. There is no other option to consider on South Beach other than the Delano.

  • Stayed November 2013, traveled as a couple
    • Value
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Helpful?
Thank Marc G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dwight P, Guest Relations Manager at Delano South Beach Hotel, responded to this review, November 28, 2013
Dear Marc,
Thank you for taking to the time to complete this review. You will always have a home here at Delano and I am happy you enjoyed your stay. The staff shout-outs are deeply cherished; I will be sure that they all see your kind words, especially Julie! Please feel free to reach out to me when you are planning your next Delano experience. You can always reach me at Dwight.Palacious@mhgc.com.
Warm regards,
Dwight
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
53 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed November 25, 2013

the hotel is beautiful. Breakfast should be included since the prices are high, i consider breakfast an extra service that adds value to any hotel. Rooms are awesome. however, staff looks distant sometimes may be because the hotel deals with a lot of people at the same time.But the hotel overall is

  • Stayed February 2013, traveled with family
    • Value
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    • Cleanliness
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Helpful?
Thank FLC-Argentina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 19, 2013

When I visited the The Ritz-Carlton Shanghai Pudong in 2012 (Conde Nast's Gold List
Readers' pick of the world's best hotel) I accepted that Asia has the best service in the world.

Hmmm. Well. I am a bit surprised to say that the good folks at the Delano South Beach have something to say about that.

I don't know what they're putting in the water, but I was absolutely awestruck by the past four days I stayed there. Sure the hotel is gorgeous, has a great location and a legendary pool scene, but it was the staff that made our visit magical.

From the crazy beautiful but wonderfully charming and helpful pool staff (special nods go to Anna, Soledad, Diego, and Marco) to the restaurant staff (thanks Annie for the exquisitely written note under our door after dinner), the Delano has you covered at every base. Flawless check-in. Helpful but interesting bellmen. etc etc etc. I was so inspired that I sought out Miguel Blatt, the manager, to let him know that his team has renewed my faith that the US can conjure the best experiences in the world and amazing service.

  • Stayed November 2013, traveled as a couple
    • Value
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    • Service
Helpful?
Thank Brian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dwight P, Guest Relations Manager at Delano South Beach Hotel, responded to this review, November 28, 2013
Dear Bkm555,
Thank you for submitting your review. You are absolutely correct; our staff is what really sets us apart from other hotels around the world. I am happy to see that the team made your hotel experience so delightful. I will be sure to forward your review and comments to all the employees you mentioned, your feedback is greatly appreciated! Whenever you are looking to come back please feel free to contact me at Dwight.Palacious@mhgc.com and I will personally handle your reservations and any special requests you may have.
Kind regards,
Dwight
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed November 18, 2013

This is a hotel to see and be seen. it has quirky giant furniture as it is expected from the Morgan's hotel group, but it is really quite showy-offy and because of this service can be patchy. I guess people stay here because of the trendsetting scene and pool bar, where you can expect beautiful people drinking cocktails, porn-models-lookalikes showing boobs and south beach best dressed in white and sparkle. The rooms are gorgeous, though, all decorated in white, mirrors and leather. And the shower room can fit about 5 people in it!
Expect to pay extra for everything though, from flipflops to sleeping masks; with the unexpected addition of free wifi however. Tips galore.
It felt dated at times, however - the plants outside of the building dying of thirst, the windows in the rooms hadn't been cleaned for a VERY long time -shame as it ruined the ocean view- ; and the building's paint starting to peel off.
Also, because it is a destination hotel, it felt quite tiring to have to show your hotel key card to go anywhere: to access the pool, the beach, and even the hotel itself on weekends as the entrance gets cordoned off. IMOHO, I would choose next time a boutique hotel with a similar location onto the beach for the rate we paid.

  • Stayed November 2013, traveled as a couple
    • Value
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Helpful?
1 Thank theonetravelgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dwight P, Public Relations Manager at Delano South Beach Hotel, responded to this review, November 28, 2013
Hello theonetravelgirl,
Thank you for your review. Based on your assessment it seems as if you enjoyed your overall experience at the hotel. You mentioned some positives but I wanted to briefly touch on the negatives you brought up. I am not sure which outside plants you are referring to but if any of our plants (anywhere in the hotel) are in an unacceptable condition, they are replaced or removed promptly. With regard to the windows of your ocean view room, we do perform regular maintenance on all the windows to ensure they are in adequate condition. Please understand that there are several underlying factors which may give the windows a soiled appearance, most of which comes from salt sea spray and days that the weather is not the most favorable. I can definitely understand how it can be exhausting constantly showing your room key to gain access throughout the hotel and I do apologize for that. These measures are put in place, mainly, to ensure your security as a hotel guest, but also to maintain our exclusivity and regulate a flow of people to further enhance the general atmosphere of the hotel. I invite you to contact me directly at Dwight.palacious@mhgc.com as I would like to get more details about the plants and your bedroom window. I am looking forward to hearing from you.
All the best,
Dwight
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Newton, Massachusetts
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed November 14, 2013

Cool hotel with lively bar scene. Location along the beach is ideally located. Rooms are all white and very peaceful feeling. If you have trouble sleeping then the city view is not for you. Had a great massage in the spa.

Room Tip: Rooms with city view were a little noisy with traffic.
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  • Stayed November 2013, traveled with friends
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank Kathie21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 13, 2013

We have been guest of the Delano 6 or 7 times since 2001 and will continue to visit the Delano for years to come. Even though the hotel is showing it's age and the rooms need renovation we stay at the Delano because of the people who work there. We love it when people remember our faces and once reminded of our names they don't forget. I'd like to mention how wonderful the following people are: Pool: Soledad, Roberto, Mariano, Diego, and the beautiful and always smiling Julie & Laurie. Rose bar: Sanchez and Front Desk: Jose. We are always greeted with a smile from Jean-Claude (JC) too. Everyone we meet genuinely appears to want to be there to make our vacation the most enjoyable. They care. My number one thanks goes to Lee Greenspan for always responding to my e-mails quickly and listening to our requirements and booking our arrangements. Again a big thank you to Lee. We are looking forward to visiting again next year. Regards, Gerry & Jo

Room Tip: Rooms are cool but expect the bathrooms and closets to be small. This latest stay we did have a roo...
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SuperGMoney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dwight P, Guest Relations Manager at Delano South Beach Hotel, responded to this review, November 16, 2013
Dear Gerry and Jo,
Thank you for taking the time to complete this review and for all the positives you mentioned. The staff here is definitely our number one asset, and they are among some of the best in Miami Beach. I want to also thank you for your continued loyalty over the years. I know Lee is your go to guy, but please consider me your ally at Delano as well. Please feel free to reach out to me for whatever you may need, I’m always happy to help.
Warm regards,
Dwight
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Delano South Beach Hotel

Property: Delano South Beach Hotel
Address: 1685 Collins Avenue, Miami Beach, FL 33139-3136 (Formerly Delano Hotel)
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Miami Beach
#16 Business Hotel in Miami Beach
#21 Spa Hotel in Miami Beach
#22 Romantic Hotel in Miami Beach
#31 Family Hotel in Miami Beach
#32 Luxury Hotel in Miami Beach
#36 On the Beach Hotel in Miami Beach
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Delano South Beach Hotel 4.5*
Number of rooms: 194
Official Description (provided by the hotel):
Located in the heart of South Beach and directly on the ocean, Delano is the ultimate world-class urban resort and self-contained destination. Boasting America's first Indoor/Outdoor Lobby, the hotel's public spaces create the feeling of an interwoven "village" with almost no separation between indoors and out. With its soaring and unforgettably beautiful Lobby, legendary white Guestrooms, lushly landscaped Orchard, breathtaking Pool, the renowned Club Essentia wellness center and spa and stunning private beach, Delano epitomizes Simple Chic for a modern world. Delano offers seasonal packages and special offers including spa, breakfast and parking packages. ... more   less 
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Also Known As:
Delano Hotel Miami Beach
Delano Resort Miami Beach
Delano Miami

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