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“Great location but hotel felt "worm out".”

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Delano South Beach Hotel
Ranked #46 of 214 Hotels in Miami Beach
Certificate of Excellence
Reviewed March 22, 2013 via mobile

We stayed at the Delano for 3 days at the beginning of Miami Music Week. We knew about the festival before hand so could accept the LOUD dj/ techno music at our hotel and hotels on either side of Delano... However we felt that the Delano rooms and staff were off.
Floor in our room was gritty. Bathroom was the size of a sub zero refrigerator...would be nice to have a vent fan and make up mirror in the tiny bathroom.
Maid was very put out that we were not ready for turn down service at 6:00pm.
In the lobby area dessert was served with no napkins or utensils....
On a positive note the beach staff was excellent and helpful. Loved the mini treats they pass around late in the day.
All in all- next time we will give another hotel a try.

  • Stayed: March 2013
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1  Thank senlow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee G, Guest Relations Manager at Delano South Beach Hotel, responded to this reviewResponded March 23, 2013

Thank you for your review.

It sounds as if service as a whole was a little off kilter for you. While these service lapses are not indicative of what one should expect at Delano, unpredictable things do happen. I apologize that your expectations were not met and I will look into some of the concerns that you mentioned. Specifically housekeeping. If you don't mind, please send me a note with the details of your reservation so I may direct the coaching in the right place. lee.greenspan@mhgc.com
On a positive note, I will share this review with the beach staff. They work very hard and are often overlooked. Compliments such as these go a long way and I appreciate you recognizing these hard working people.

Many Thanks,

Lee

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1,391 - 1,397 of 2,802 reviews

Reviewed March 21, 2013

Form the moment you arrive at the Delano the service is impressive.The lobby area is all billowing muslin curtains,lanterns and subtle lighting which works best at night.Pool area is fab with excellent staff....loved the freebie mini Piña Colados.Great atmosphere around the pool with superb attention to detail.Too windy to use beach facilities when we were there.Restaurant setting lovely but food is only average.The Bar could up its game by introducing a far better selection of drinks,cocktail and bubbles choice poor.Bedrooms very comfy and clean,if a little too white!Recovering the couch in a nice fabric would introduce a welcome pop of colour.Beware the bathrooms are small with a ridiculously large sink and shelf that requires some limbo dancing if two of you are in the room.What makes the Delano a treat is the service... Throughout this hotel the staff are superb and make you feel pampered and relaxed.Best meals we had were Bazaar in the SLS(amazing) and Sushi Samba for a more casual fun bite.Great people watching.

Room Tip: Ocean view pricey but the best especially high up
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  • Stayed: February 2013, traveled as a couple
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Thank DeeM31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee G, Guest Relations Manager at Delano South Beach Hotel, responded to this reviewResponded March 23, 2013

Hello,

Reviews such as yours are among the most useful to us. While it is clear that you enjoyed your stay and were positively impacted by staff, you detailed some very important points that should be considered for improvement. Cuisine, bar selection, furniture coverings, etc.. are all items that can be improved. There are certainly viable solutions to be explored and the guest viewpoint is often the driving force in getting these things accomplished. You've made several valid points and we appreciate your perspective and willingness to bring them to light.
Regarding our staff... this is the cornerstone of the Delano experience and they come through time and again. Regardless of some topical or design improvement opportunities, an exemplary staff affords us the ability to expect our guests to return. Fortunatley for us, the constructive critism that we receive is overwhelmingly referring to the intangibles and not the staples.. Our employees are our reputation and I'm happy to hear that you experienced the best of what these dedicated individuals have to offer.

All The Best,

Lee

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Reviewed March 20, 2013

Well, I rarely review the same hotel twice but felt compounded to do so given the vast improvement in our second stay at the Delano. Our room (a corner twin) was still a bit bland BUT the rest of our experience was far from. They do treat you well from the moment you arrive, I like that. The concierge (all three of them) were excellent with logistics, recommendations and even managed to help me recover a stray item from lost and found at MIA airport. The pool team rocks, obviously some are better than others but they are all on it, always introducing themselves and consistently offering Mojitos or Daiquiris at regular intervals. It's the spot basically. The definition of hip and happening is the Delano hotel, It has a beautiful facade, lobby area, entrance and pool. One thing to note, it's real expensive so if you plan on having a big one which we did then pack lots of dollars. The food at Bianca is average although on par with a lot of South Beach and it can be hard to get a sun lounger unless you camp out by the pool but besides that it's absolutely awesome.

Room Tip: We had a corner room on the 12th floor so got a view of half sand/sea/SLS hotel and half south beach...
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  • Stayed: March 2013, traveled with friends
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Thank J0el_K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee G, Guest Relations Manager at Delano South Beach Hotel, responded to this reviewResponded March 23, 2013

Thank you for your detailed review.

You touched on several points but your overall sentiment is apparent. There are areas in which we can improve, always. There are some items that guests will overlook. It is imperative that we address these items, however, at Delano, we are very lucky to have a world class attribute that allows us the chance to improve any areas of concern and welcome our guests back over and over. The group of people that we have here to serve you is certainly not to be taken for granted. They create the energy, ambiance and draw that is Delano. Thank you for recognizing some of the people that made your stay a great one. I will certainly share this with the pool team. In addition, I work with all 3 of our concierges very closely. They amaze me daily and I'm glad that they had the chance to show off for you. I will share this with each of them as well. We'll look forward to welcoming you back. I would appreciate the chance to handle your accommodations personally. Please feel free to reach out, any time. lee.greenspan@mhgc.com

Thank you!

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Reviewed March 19, 2013

Oh my word -what an experience from the second you walk in The infinity hall with flowing white curtains to the pool area blows you away ... and then you see the room! Lee THANK YOU. The guest relations manager gave us the highest florr ocean-facing and our room was A-MAZ-ING!!! We needed to wear sunglasses inside it was so white and pristine. Hotel staff were all great. Pool area is a fight for beds but experience if you can get a seat. We were there during World Music Conference so it was NOISY by the pool with electronic musc from surrounding hotels, but that was just the time of year we were there. Hotel location cannot be beaten - nor can the hotel for style, service, location and sheer JOY!!

Room Tip: high floor for less noise if pool parties are on
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  • Stayed: March 2013, traveled as a couple
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1  Thank melanie2323
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 19, 2013

We have been to the Delano years ago when it was fresh, hip and crisp. Our latest visit this weekend was a disappointment.

We had a corner Alcove room. While clean, the room and bathroom overall, have an old, outdated cheap feeling. The beds are very uncomfortable. Like the pillow top mattress has been compressed years ago and they haven't gotten around to changing them.The maid service hadn't cleaned our room even after we had been gone all day and returned at 6pm. That is totally unacceptable! We had to call down to have the room cleaned and the towels replenished.

The elevator was not working either on our arrival back to the hotel and we had to climb eight flights of stairs just to get to our room.

The pool area and lobby is starting to get that tacky, everything used to be crisp and white but now it's old look to it as well.

For the amount of money spent, the experience was unacceptable and underwhelming. I'm not sure who the people are that write all of these glowing reviews for this hotel, but they definitely are not avid travelers and must have pretty low expectations.

Spend your money somewhere else... if you like the finer things in life you'll be sorely disappointed here.

Room Tip: Stay somewhere else...
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  • Stayed: March 2013, traveled as a couple
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3  Thank avidinternetuser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee G, Guest Relations Manager at Delano South Beach Hotel, responded to this reviewResponded March 21, 2013

Hello,

Thank you for taking the time to submit your review. First, I'd like to apologize. Your review is definitely concerning and I would like to discuss it further with you. Regarding housekeeping; what you described as far as your room not being serviced at all is first of all, unacceptable,and secondly, very surprising. I have looked into this already and will continue to investigate until I can find a reason for this oversight. You also mentioned elevators. We did have one elevator down briefly for scheduled maintenance at one point during your stay but I'm unaware of any point at which both were down. I will look into this directly. I apologize for that inconvenience as well.
We spend substantial time ensuring that the property is fresh and clean daily. We are almost obsessed with ensuring that all of our guests find the property (both public space and rooms) to be in pristine condition at any given time. We update and refresh constantly as service and ambiance stand atop the list priorities at Delano.
As you mentioned, you may be under the impression that reviewers on Trip Advisor are not avid travellers.. or that their overwhelmingly positive reviews of Delano are because of a lack of experience at great hotels. I assure you that it is quite the contrary. Reviews like yours, while very concerning and certainly deserving of an apology and thorough follow up, are actually the anomoly on our page. Overwhelmingly, our reviews are positive. That's because we consistently deliver an overwhelmingly positive experience.. and I would like the chance to provide that to you. If you do have plans to return to Miami, please contact me at lee.greenspan@mhgc.com. I would like to personally handle your next accommodations so as to give you the first hand example of what all of the well travelled and discrimnating reviewers on this page are referring to.

Thank You,

Lee

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Reviewed March 18, 2013

One of the best hotels! Amazing rooms, modern,simple, just white theme everywhere!
One of the most amazing pool with great service and super pool parties with great music! In front of the beach and the ocean you can relax there and close by to the best restaurants and bars and of course the boardwalk.
I would definitely visit it again soon!

Room Tip: With ocean view are the best and at the upper floors.
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  • Stayed: March 2013, traveled on business
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Thank mirsini80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 16, 2013

Forget the other hotels
Forget staying anywhere else
If you want ..
The best location
The best staff
The best food
The best all round service
Then stay at the Delano
I've been coming every year for five years and I love it
Yes it isn't cheap
But in life what's good is worth paying for
Do yourself a favour , book the Delano
It's worth every cent

Simon Taylor
England

  • Stayed: February 2013
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Thank Simon T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Delano South Beach Hotel

Address: 1685 Collins Avenue, Miami Beach, FL 33139-3136 (Formerly Delano Hotel)
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Top resorts Hotel in Miami Beach
#16 Business Hotel in Miami Beach
#22 Romantic Hotel in Miami Beach
#23 Spa Hotel in Miami Beach
#31 Luxury Hotel in Miami Beach
#38 On the Beach Hotel in Miami Beach
Price Range: $312 - $1,186 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Delano South Beach Hotel 4.5*
Number of rooms: 194
Official Description (provided by the hotel):
Located in the heart of South Beach and directly on the ocean, Delano is the ultimate world-class urban resort and self-contained destination. Boasting America's first Indoor/Outdoor Lobby, the hotel's public spaces create the feeling of an interwoven "village" with almost no separation between indoors and out. With its soaring and unforgettably beautiful Lobby, legendary white Guestrooms, lushly landscaped Orchard, breathtaking Pool, the renowned Club Essentia wellness center and spa and stunning private beach, Delano epitomizes Simple Chic for a modern world. Delano offers seasonal packages and special offers including spa, breakfast and parking packages. ... more   less 
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Also Known As:
Delano Hotel Miami Beach
Delano Resort Miami Beach
Delano Miami

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