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“4 Star Prices, 0 Star Service” 2 of 5 stars
Review of The Colony Hotel

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The Colony Hotel
Ranked #165 of 206 Hotels in Miami Beach
Brighton
Level Contributor
27 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“4 Star Prices, 0 Star Service”
2 of 5 stars Reviewed January 21, 2013

We stayed at this hotel for 2 nights during the Art Deco festival.

Unfortunately we had already stayed at the Beacon, 2 doors away, and we were hoping for a similarly terrific experience....we were VERY disappointed!!

To be fair, the room was clean and fresh and nicely decorated and furnished. The bathroom was small but clean and functional.

The thing which lets this hotel down completely is the attitude of the dek staff. They are surly, unhelpful, argumentative, borderline agressive, dis-honest and frankly couldn't care less if you have a problem.

The safe in our room did not work. When I reported this to the desk I was given various excuses and, to be frank, lies, as to why that was and what was being done about it. The true answer was nothing and they really didn't care. They just wanted me to go away and stop bothering them. After receiving a 'Guarantee' that the safe would be fixed the next day...guess what....it wasn't fixed! The desk staff did offer that we could staple our passports, cash reserves and other valuables into a manila envelope which they would keep behind the desk...but frankly I wouldn't trust these people with my half empty bottle of inexpensive shampoo let alone my passport and crucial valuables. So we ended up carrying all of our valuables around with us for the entire weekend...thanks guys...your attitude really stinks.

I thoroughly recommend that you do NOT stay at this hotel.

Room Tip: Go to the Beacon Hotel, two doors away.
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  • Stayed January 2013, traveled as a couple
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank thensx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zero11382, Director of Sales at The Colony Hotel, responded to this review, February 26, 2013
Dear guest, I'm a little appalled reading this review, there are many things outside of the hotels control but staff is one that is not, please reach out to me: sales@thekenthotel.com or 305-604-5068 Ext. 3001, I would really appreciate if you could inform me of who exactly you dealt with during your stay so that I can make sure no one has a similar experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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979 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (114)
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English first
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed January 21, 2013 via mobile

We stayed in this hotel whilst on a driving trip around the area. Unfortunately for me I really would not recommend a stay. Whilst the room was adequate, the staff were poorly trained and it runs more like a youth hostel than a hotel.

Overall the standard of the hotel is not worth the money and having also stayed at a neighbouring hotel on the same trip, for the same price,I would suggest reading the reviews on this hotel, and book else where.......location is important but is available for a better standard.....try the Beacon two doors along!!!!!

Stayed January 2013, traveled as a couple
Helpful?
Thank Nicky S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zero11382, Director of Sales at The Colony Hotel, responded to this review, February 26, 2013
Dear Nicky, thank you for your review, I welcome you to contact me at 305-604-5068 Ext. 3001, I would like to speak to you in detail about your stay. I do not want any guest to feel they way you did about staff not being properly trained and I appreciate your feedback on what you think could have been done better so that you would not view us in that way.
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Level Contributor
4 reviews
5 of 5 stars Reviewed January 21, 2013 via mobile

We stayed one night, the last night of a festival right on Ocean Drive. We had an ocean view room and it was beautifully furnished. Bonuses: ipod speaker dock, raindrop shower head, HUGE tv, and kind staff. Needed earplugs to sleep and it was a bit humid, but really, if you want fun,excitement, and warm weather, quiet and cool don't mix. Hello!! You're in South Beach!

  • Stayed January 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Angee K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zero11382, Director of Sales at The Colony Hotel, responded to this review, February 26, 2013
Thank you Angee for your review, we are pleased to know that you enjoyed your stay!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dartmouth, Canada
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed January 10, 2013

The only thing this hotel has going for it is the location to the beach - right across the street. The room was basic, but the WiFi was not working nor was the telephone in our room. The hair dryer did not work. The bed was awful! I wouldn't recomment this to anyone.

  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
3 Thank Wayne D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zero11382, Director of Sales at The Colony Hotel, responded to this review, February 26, 2013
Dear Wayne, we appreciate your review, but did you advise the Front Desk about the telephone and hair dryer? These are items which we keep new spares in stock to re-supply the rooms should they not work - please reach out to me at your earliest convenience at 305-604-5068 Ext. 3001 - I would like to speak to you about your stay in detail and see what I could do to make it up to you.
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Travelers are raving about these Miami Beach hotels

London, United Kingdom
Level Contributor
60 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 stars Reviewed January 3, 2013

I stayed with 2 friends for a week over New Year's Eve. We had 3 rooms. The hotel's location on Ocean Drive opposite the beach is it's main selling point. The rooms are fairly basic given the price and we had issues with the hot water going off (to some rooms) on a couple of occasions. The hotel also seems to operate a bizarre system with regard to laundering the towels. The maids would appear each morning and take all the towels away leaving you with none, not even a hand towel! They would then re-appear several hours later. Not convenient if you return from the beach to find the towels have not been replaced.
Noisy hotel, poor aspects. Only 4 rooms apparently face the ocean.
Friendly staff; good free internet.

Room Tip: All seem much of a muchness but avoid room 101 which is directly behind reception and next to a door...
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  • Stayed January 2013, traveled with friends
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank BRLondon1001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zero11382, Director of Sales at The Colony Hotel, responded to this review, February 26, 2013
Dear Guest, thank you for the review - in response to the hot water issue, during late December and January the hotel was having a tough time with it's water heater, for some reason the pilot light would turn off randomly and it would stop warming the water, once the staff was advised they would turn it back on - we understand this can be a big inconvenience and that is why the water heater is being changed out completely
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moss, Norge
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed January 2, 2013

Although, the location is awesome, on the downside the wifi in the hotel was only working in the lobby. Very inconvenient. The reseption staff was not as friendly as I am used to. But they were helpful when asked, and that is what counts :) When we got the room, I saw a dead spider on bathroom wall... And the cleaning personal was greedy for toilet paper LOL even after we asked for it :D But the real problem was the sound - could be that our room was not the best, or the fact that the building is old, but the sound isolation there is very poor. Could very well hear people walking in the hall and above us.
But anyways, I don't regret staying in this hotel. Location beats all the minuses. It is just across the road from the beach, few minutes walk from any places of interest and shops in the area.

Room Tip: We had room on the first floor in the back of the hotel. So no nice view. But as it was all the way...
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  • Stayed December 2012, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank varulven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zero11382, Director of Sales at The Colony Hotel, responded to this review, February 26, 2013
Dear guest, thank you for the review, you are spot on with regards to the noise issues, the Colony Hotel was built in the 30's and sound proofing was not what we are accustomed to nowadays, as we renovate our rooms we are making changes to muffle noise, but we have a long way to go on renovating every room in the hotel - the WiFi issue has been fixed as we have changed out the network with more commercial equipment that provides better coverage
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jard-sur-Mer, France
2 reviews
1 of 5 stars Reviewed December 27, 2012

Although the room was not a bad size and nicely decorated, the view from the window was disgusting - we were looking straight at the window of the restaurant next door 6 feet away and also and a rusty ventilator fan (photo attached). We stayed at the hotel for two nights and our bed was never made up properly.

Room Tip: Always request a beach view room
See more room tips
  • Stayed November 2012, traveled as a couple
    • 1 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank Jacqueline M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zero11382, Director of Sales at The Colony Hotel, responded to this review, February 26, 2013
Dear Jacqueline, our apologies for the horrible window view, there is unfortunately, not much that we can do since we are in between two other buildings, one being the Johnny Rockets restaurant which seems to be the view you had - any suggestions that you think would have made you stay better are more than welcome - please send them to my attention at sales@thekenthotel.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Colony Hotel

Property: The Colony Hotel
Address: 736 Ocean Dr, Miami Beach, FL 33139-6220
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#108 On the Beach Hotel in Miami Beach
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Colony Hotel 3*
Number of rooms: 48
Official Description (provided by the hotel):
One of the most photographed Art Deco hotels along famed South Beach, The Colony Hotel is a renovated 1939 hotel that offers an intoxicating ambiance and fun in the sun for guests who just want to get away to relax and enjoy all that Miami Beach has to offer. Guests are within walking distance to South Beach boutique shops, restaurants, nightclubs, salon/spas, other world-famous sites like the former Versace Mansion and much more. We cater to visitors looking to escape the structured corporate environment and the vacationer who wants to come to relax and enjoy sun-filled days and fun filled nights. Everything that people enjoy about South Beach is literally at the doorstep of the Colony Hotel. ... more   less 
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Also Known As:
Colony Hotel Miami Beach
Colony Miami Beach

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