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“If you want to be on Ocean drive, find another hotel !! Not this one!” 2 of 5 stars
Review of The Colony Hotel

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The Colony Hotel
Ranked #166 of 206 Hotels in Miami Beach
Level Contributor
34 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“If you want to be on Ocean drive, find another hotel !! Not this one!”
2 of 5 stars Reviewed November 14, 2012 via mobile

The first thing we noticed as we arrive, was the horrible smell in the room...

The beds are small for two people, so if you are coming as a couple you might have to sleep in different beds, also the matress are uncomfortable and old...if you have back issues you're gonna suffer!!

The curtains didn't work properly so when the sun comes out your sleep is over...

One day we return from our day tour and the room wasn't made at all!! It was exactly as we leave it in the morning...
I try to speak to the manager for two days,when I could, it turns out that it was really rude and disrespectful...and didn't even say sorry about the inconvenience...

SO, IF YOU WANT TO BE AT OCEAN DRIVE FIND ANOTHER OPTION!! THEY ARE PLENTY OF THEM!!

  • Stayed November 2012
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank Diegostern
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zero11382, Director of Sales at The Colony Hotel, responded to this review, January 9, 2013
Dear Diego, let me first apologize about your experience at the property, and I encourage you to contact me at 305-604-5068 Ext. 3001 to speak to you in person and gather the details of your stay, I would like the opportunity to win your business/trust back, I would to mention that our bed setups at the hotel consist of a Queen or King bed in a single bed room, and two Full size beds in our double bed rooms, that is the same setup you have in the majority of hotels
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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969 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (114)
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Sydney
Level Contributor
59 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed November 7, 2012

Looks like this hotel is in the process of being freshened up. A very very clean hotel with decent facilities, the staff are mostly friendly and helpful, especially the house-keeping staff. It's in the middle of the famous South Beach 'Deco Walk' and you can not fault this hotel for it's location being across the road from the beach. Plenty of decent, if somewhat expensive, restaurants right on the door step along with plenty of nightlife and touristy shopping. The bathrooms are a little small but this is how it is with most hotels built in the 20's era and the air-con is very noisy.

Room Tip: Ask for upper floor middle to back of hotel to avoid the street noise.
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank SYD-LHR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zero11382, Director of Sales at The Colony Hotel, responded to this review, January 9, 2013
Dear Guest, thank you for the positive review!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
1 review
5 of 5 stars Reviewed October 30, 2012

I recently stayed at the Colony Hotel for a bachlorette party. I absolutely loved it!!! The location is perfect. The night scene is amazing. The food was good. The drinks were better. The sunrises are picturesque and the staff was so helpful and fun. Especially the front desk manager Harold. He made our stay awesome. He always had fun and great recommendations for us for restaurants, bars and clubs. 10/10 each time. #SouthBeach #ColonyHotel #askforHarold
Me and the bridesmaids would so do it again. Maybe a #weekend getaway for the girls :)

Cheers!

Room Tip: Get a beachfront room. The sunrises are amazing and you can watch the day and night life.
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  • Stayed September 2012, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Lorena H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zero11382, Director of Sales at The Colony Hotel, responded to this review, November 3, 2012
Dear Lorena thank you for the awesome review! We are very happy to hear you and your party enjoyed your stay at our property! We hope to see you again in the near future!
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Atlanta, Georgia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed October 25, 2012

The loation is wonderful. Direct access to South Beach events, great food, dancing, and drinks!!!!!
The front desk staff was very helpful and friendly with servce requests and providing valuable information about nearby attractions. Thanks Raphael and Harold!!!!

  • Stayed June 2012, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank liberiangirl1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zero11382, Director of Sales at The Colony Hotel, responded to this review, November 3, 2012
Dear Guest, thank you for great review, once again the staff at the hotel seems to make a big difference for the experience that is received, we will pass on our commendations to them!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Llanberis, United Kingdom
Level Contributor
34 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed October 12, 2012

Basic hotel, but o.k. for what we needed, which was somewhere to sleep really, as we weren't in the room that much. Too much to see and do. Brilliant location, right in the middle of Ocean Drive, just step out of the front door to experience the nightlife, and close to the cafes and beach. On the minus side, the shower area wasn't very clean, a bit dark in the room and very noisy slamming of doors in the corridor. (You had to slam the bedroom door for it to close properly)

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank roberts1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zero11382, Director of Sales at The Colony Hotel, responded to this review, November 3, 2012
Dear Guest thank you for your review, we apologize if the slamming of doors by other occupants was too much to bear, we hope that it will not reflect too negatively in your eyes on the property itself and look forward to providing you with lodging should you ever be back in Miami Beach!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
SIDCUP
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed October 12, 2012

The 1st room we were given had no a/c working and no door on safe as if it had been broken into as i wanted a safe to put money and passports etc we asked to move we were given the room next door which looked better but on entering we found this to be the same, safe had a door but could not be locked a/c only blew warm air no man to fix it, no other rooms available, so we had to put up with it, Day two we returned to our room to find fire alarm going off when told all they done was pulled the alarm off the ceiling and left us to sweat away..Glad to move on,,, also beware of valet charges which are 24 dollars per night BIG CON but they all do it,,,
probably better suited to backpackers as it reminded me of a Y,M.C.A.

Room Tip: Sadly they all look the same, try elsewhere
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  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank DEMPOO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zero11382, Director of Sales at The Colony Hotel, responded to this review, November 3, 2012
Dear Guest, I'm sorry to read about your experience at the property, I would urge you to reach out to me via email (sales@thekenthotel.com) or via phone 305-604-5068 Ext. 3001 to speak in detail about your stay. I cannot fathom why a safe would not have a "door" to it much less why it wouldn't be able to close, or why a functioning A/C would be left in a room..please contact me at your earliest convenience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Brisbane, Australia
Level Contributor
91 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed October 11, 2012

The Colony has a great location, right in the heart of South Beach with plenty of nightlife around and the beach just across the street. The rooms are fresh, clean and functional, though nothing outstanding and they do have some noise issues. For the price paid though, the accommodation is pretty good value considering the location. The staff were generally friendly and helpful, especially the guys in the small lobby bar. Some of the front desk staff could do with some enthusiasm though. The male staff member working on the morning of 19th September really shouldn't be in the hospitality industry - I witnessed the most appalling complaint handling I have ever seen, a young South American couple were asking to change rooms (not an unreasonable request) and his response was something like "I really don't believe your reason for wanting to change rooms, I've worked here long enough to know when a guest is lying". That was my final impression of the hotel as I was checking out, so I guess it might have tainted my view of it!

  • Stayed September 2012, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank melbtraveller09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zero11382, Director of Sales at The Colony Hotel, responded to this review, November 3, 2012
Dear Guest, thank you for the informative review, management will definitely look into this incident as it is not what we expect from our staff nor will it be condoned, no one should be responded to in that manner regardless of the nature of their complaint.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Colony Hotel

Property: The Colony Hotel
Address: 736 Ocean Dr, Miami Beach, FL 33139-6220
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#108 On the Beach Hotel in Miami Beach
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Colony Hotel 3*
Number of rooms: 48
Official Description (provided by the hotel):
One of the most photographed Art Deco hotels along famed South Beach, The Colony Hotel is a renovated 1939 hotel that offers an intoxicating ambiance and fun in the sun for guests who just want to get away to relax and enjoy all that Miami Beach has to offer. Guests are within walking distance to South Beach boutique shops, restaurants, nightclubs, salon/spas, other world-famous sites like the former Versace Mansion and much more. We cater to visitors looking to escape the structured corporate environment and the vacationer who wants to come to relax and enjoy sun-filled days and fun filled nights. Everything that people enjoy about South Beach is literally at the doorstep of the Colony Hotel. ... more   less 
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Also Known As:
Colony Hotel Miami Beach
Colony Miami Beach

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