This "boutique" hotel has some positive aspects, but suffers from lack of professional management. It was not very clean and most of the amenities I expect from a hotel room were missing. The elevators, halls, and rooms are old and definitely showed it despite an effort at stylish decorating. We did not see a manager or supervisor during our entire four day stay.
-great location across from the beach in the heart of the Art Deco district
-beach privileges are convenient and in a nice area of the beach
-nice lobby with stylish furnishings and art
-quiet, peaceful pool garden with comfortable lounges
-nice on site restaurant
-not a very family oriented hotel, but the staff were all accomdating and kind to our two young children
-"Breakfast" coffee and pastries in the lobby were adequate.
-Mattresses were very comfortable, although see comments below on cleanliness.
-parking service is expensive and slow (although attendants are very nice.) Our car pickup request was "lost" twice in four days.
-red shag carpet in elevator, hallways, and rooms is very dirty
-rooms lacked the following: information folder, map, phone book, pen/paper, ice bucket. Had a makeshift mini-bar with no price list.
-only half a glass door on the shower by design; leaked all over the bathroom floor
-no fan in the bathroom
-old and cracked/dirty grout in the shower and bathroom
-"housekeeping" consisted of replacing towels, running a dirty string mop over tile, straightening sheets and pillows, and a spritz of air freshener. Over a four day stay, the housekeepers did not change the sheets, replace or wash the used glasses, refill the soap/shampoo, or vacuum the shag area rug.
-Walls between rooms were incredibly thin; we heard all of our neighbors' TV viewing and phone conversations clearly.
Overall, I liked the people at the Catalina, but I can't recommend it because of the management issues. We booked through Hotwire, where it is listed as a 3.5 star hotel. It should be reclassified as a 2 star hotel. The style and air of the place is nice, but until the rooms are renovated and the cleanliness issue is addressed, it doesn't matter.
- Official Description (provided by the hotel):
- The Catalina Hotel + Beach Club is all of this and more. With a decidedly European jet-set vibe and a splashy beach club where you can get poolside manicures and pedicures, the Catalina Hotel + Beach Club also offers two restaurants, two pools, four bars, a media library, a rooftop terrace, a Japanese Koi fish pond and a Zen garden. In addition, the hotel boasts a dedicated library, which can serve as a meeting space for small groups. IMPORTANT -- Credit card used for booking must be the same credit card presented for payment at check-in. The name on the credit card must match the name on the reservation and the card holder must be present along with a government-issued photo ID. Holiday and Special Events require a non-refundable prepayment 30 days prior to arrival. No early departures are allowed. Reservations are completely non-refundable within 30 days of arrival. Events include but are not limited to: New Years (12/26 to 1/3), Boat Show (2/12 to 2/16), Winter Music Conference & Ultra (3/15 to 3/31), Memorial Day (5/21 to 5/25) & Art Basel (12/3 to 12/9). A mandatory daily resort fee of $18.00 ... more less
- Reservation Options:
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- Also Known As:
- Catalina Hotel And Beach Club
- Catalina Hotel Miami