I would like to start off by saying that I currently work in hospitality at a four star hotel and the service here could have been better. I had called down for room service and was told that there wouldn't be any room delivery and I would have to go and get the food myself, so I passed on the food. Then as I was trying to get my car from valet I was given a lot of attitude from the woman at the front desk instead of her trying to accommodate me. When working in hospitality you should not try to argue with your guests you should be more than willing to try to make anything possible. However, Tyrell at concierge was more than helpful and very friendly! Miguel the bell hop was also an amazing help ! Overall the hotel was great. The rooms were perfect and very clean! The hotel is very fun and lively and I like that especially when staying in south beach! Also the Catalina is in the perfect spot, very close to a lot of great restaurants, shopping, and the beach!
- Official Description (provided by the hotel):
- The Catalina Hotel + Beach Club is all of this and more. With a decidedly European jet-set vibe and a splashy beach club where you can get poolside manicures and pedicures, the Catalina Hotel + Beach Club also offers two restaurants, two pools, four bars, a media library, a rooftop terrace, a Japanese Koi fish pond and a Zen garden. In addition, the hotel boasts a dedicated library, which can serve as a meeting space for small groups. IMPORTANT -- Credit card used for booking must be the same credit card presented for payment at check-in. The name on the credit card must match the name on the reservation and the card holder must be present along with a government-issued photo ID. Holiday and Special Events require a non-refundable prepayment 30 days prior to arrival. No early departures are allowed. Reservations are completely non-refundable within 30 days of arrival. Events include but are not limited to: New Years (12/26 to 1/3), Boat Show (2/12 to 2/16), Winter Music Conference & Ultra (3/15 to 3/31), Memorial Day (5/21 to 5/25) & Art Basel (12/3 to 12/9). A mandatory daily resort fee of $18.00 ... more less
- Reservation Options:
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- Also Known As:
- Catalina Hotel And Beach Club
- Catalina Hotel Miami