We booked our room through booking.com. We were bumped from our outbound Minneapolis flight so we arrived the next morning. I fully understand the booking.com rules but since I paid for my room the night before I expected it to be ready. No such luck. The staff said nothing was available and really did not seem to care or see my point that I paid for my room and should be able to get it. We left our cell phone number and went to eat. Several hours go by no call. So we go back and wait and get our room. Then it rains and we get a roof leak. So we pack up and move OURSELVES to another room. After that things were ok. Beds comfortable, hallways noisy on Saturday night. Water pressure just so-so. With so many places on south beach to stay we will not be back next year (we come this weekend every year) will also look at using other booking services in the future. (How about a novel idea, if we can rent your room and it is not available when you arrive we refund the missed night, or a portion thereof?)
- Official Description (provided by the hotel):
- The Catalina Hotel + Beach Club is all of this and more. With a decidedly European jet-set vibe and a splashy beach club where you can get poolside manicures and pedicures, the Catalina Hotel + Beach Club also offers two restaurants, two pools, four bars, a media library, a rooftop terrace, a Japanese Koi fish pond and a Zen garden. In addition, the hotel boasts a dedicated library, which can serve as a meeting space for small groups. IMPORTANT -- Credit card used for booking must be the same credit card presented for payment at check-in. The name on the credit card must match the name on the reservation and the card holder must be present along with a government-issued photo ID. Holiday and Special Events require a non-refundable prepayment 30 days prior to arrival. No early departures are allowed. Reservations are completely non-refundable within 30 days of arrival. Events include but are not limited to: New Years (12/26 to 1/3), Boat Show (2/12 to 2/16), Winter Music Conference & Ultra (3/15 to 3/31), Memorial Day (5/21 to 5/25) & Art Basel (12/3 to 12/9). A mandatory daily resort fee of $20.00 plus tax ... more less
- Reservation Options:
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- Also Known As:
- Catalina Hotel And Beach Club
- Catalina Hotel Miami