I booked airport shuttle with them but at 7PM after checkout I waited and asked for status of shuttle at 7:15PM and they said they were not able to confirm it and driver is not picking up the phone. I asked that you should have told me this an hour ago. So now can you please call a taxi that accepts credit card as I am out of cash. Taxi did arrive but was not ready to accept credit card. Hotel staff just went off and never showed me his face. Manager was also irresponsible and didn't cared to respond why this happened. Fortunately, my flight was delayed and I still made on time even though I had to go to ATM to get cash and ended up paying for taxi ride, ATM fees, where there was supposed to be a "free" shuttle.
- Official Description (provided by the hotel):
- The Catalina Hotel + Beach Club is all of this and more. With a decidedly European jet-set vibe and a splashy beach club where you can get poolside manicures and pedicures, the Catalina Hotel + Beach Club also offers two restaurants, two pools, four bars, a media library, a rooftop terrace, a Japanese Koi fish pond and a Zen garden. In addition, the hotel boasts a dedicated library, which can serve as a meeting space for small groups. IMPORTANT -- Credit card used for booking must be the same credit card presented for payment at check-in. The name on the credit card must match the name on the reservation and the card holder must be present along with a government-issued photo ID. Holiday and Special Events require a non-refundable prepayment 30 days prior to arrival. No early departures are allowed. Reservations are completely non-refundable within 30 days of arrival. Events include but are not limited to: New Years (12/26 to 1/3), Boat Show (2/12 to 2/16), Winter Music Conference & Ultra (3/15 to 3/31), Memorial Day (5/21 to 5/25) & Art Basel (12/3 to 12/9). A mandatory daily resort fee of $18.00 ... more less
- Reservation Options:
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- Also Known As:
- Catalina Hotel And Beach Club
- Catalina Hotel Miami