I had to make a call to this hotel in order to make a minor change in my reservation in November. I travel to and from Miami a lot for a quick get away as I am from Boston. I have been staying at the Catalina since I stumbled upon it 3 years ago (wish I knew about it sooner!) I have always had a pleasant & peaceful stay. Anyways, I called today and received exceptional customer service from Yvette Spinner, who assisted me and accommodated my minor changes with no problem at all. She made time for me and discussed my stay, as well as, gave me a few good tips! She even emailed me a new confirmation in a timely fashion too! So thank you, and I believe every hotel should have a reservations agent like Yvette, because she does an exceptional job at being the front-line point of contact when calling the Catalina.
- Official Description (provided by the hotel):
- The Catalina Hotel + Beach Club is all of this and more. With a decidedly European jet-set vibe and a splashy beach club where you can get poolside manicures and pedicures, the Catalina Hotel + Beach Club also offers two restaurants, two pools, four bars, a media library, a rooftop terrace, a Japanese Koi fish pond and a Zen garden. In addition, the hotel boasts a dedicated library, which can serve as a meeting space for small groups. IMPORTANT -- Credit card used for booking must be the same credit card presented for payment at check-in. The name on the credit card must match the name on the reservation and the card holder must be present along with a government-issued photo ID. Holiday and Special Events require a non-refundable prepayment 30 days prior to arrival. No early departures are allowed. Reservations are completely non-refundable within 30 days of arrival. Events include but are not limited to: New Years (12/26 to 1/3), Boat Show (2/12 to 2/16), Winter Music Conference & Ultra (3/15 to 3/31), Memorial Day (5/21 to 5/25) & Art Basel (12/3 to 12/9). A mandatory daily resort fee of $18.00 ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, TripOnline SA, Hotwire, Priceline, getaroom.com, Hotels.com, Expedia and Odigeo so you can book your Catalina Hotel & Beach Club reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Catalina Hotel And Beach Club
- Catalina Hotel Miami