I booked my hotel a month in advace and when I arrived at the hotel at 2pm was told that I would have wait until 4. That was ok because it was policy and procedure. At 4 I went to the counter for the agent to explain to me that there was only a King room for a guest of 5 including a child. I was told that there were plumbing issues and that the plumbers were working on it and I told them I was willing to wait, then was told that it wouldn't be until the next day. I explained that it would not work we both were calm during this process and I asked for a refund and was told that only management will be allowed to refund once again I was willing to wait ( I'm very patient), then was told the manager would not be in. So I stepped to the side and called the police because policy states that if I don't check in at a certain time I would be charged fully w/o a refund. The police arrived and also complimented me on how calm I was; by the time they got there the lobby was now filled with guest waiting for a room. This hotel only has 15 rooms and rooms are sold thru expedia, trip advisor, booking, directly with hotel, and other 3rd party cites so its understandable why they are always overbooked. There is a sister hotel across the street that was also overbooked but they assured me that I would have a room there, I went there to find other guest complaining about no water, lights etc. and notice that the same manager I was told was out for that day was across the street. He did not want to give my refund, after the police talked with them I received my refund at 7:15pm. I worked for a independently hotel and I know all about the excuses they come up with to have an excuse, independently hotels sells room like the airlines sells seats. They often overbook with the thought that people wouldn't show up and profit is made. Don't stay here unless its in the middle of the week. I can say so much but my mind is moving faster than my hands.
- Official Description (provided by the hotel):
- A Classic Art deco True Boutique Hotel located in the heart of Miami beach. Original 1936 Vitrolite panels light the entrance to this Art Deco jewel in the heart of South Beach. Famous and well known by the locals the Hotel Astor has been part of the community from the beginning and is also home to the Astor Social Club. The 42-room hotel has been completely redecorated in March 2016 gbringing back the glamorous Miami Beach days of the 40's and 50's. Classic deco features mixed in with modern features colors and design. More simple but with a true soul unlike its flashier competitors. The expansive lobby has a terrazzo floor and dramatic lighting reminiscent of Hollywood glamour. The average size rooms 325SQFT and all the amenities and services of what is expected from a deluxe hotel. Ensuite bathrooms, laptop size room safes , mini are top of the range linen and towels etc etc The Astor Social Club is a speakeasy style bar with live entertainment very populars with the locals and visitors alike. The Terrace bar is another meeting point for the hotel. The location of the hotel is second to none , 2 blocks from the beach surrounded by shops , restaurants and miami beach famous nightclubs. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, BookIt.com, getaroom.com, Hotwire, Travelocity, Odigeo, Hotels.com and TripOnline SA so you can book your Hotel Astor reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Astor Hotel Miami Beach
- Astor Miami Beach