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Room Mate Waldorf Towers
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Reviews (1,150)
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All reviewsocean drivesouth beachperfect locationfirst floorvalet parkinglummus parknoisy at nightbeach chairs and towelsrooms are smallearly checkrestaurants and barsthe art deco districtspring breakhotel is greatnight lifeboutique hotelhappy hour
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580 - 585 of 1,151 reviews
Reviewed August 17, 2012

We wanted to stay in the Art Deco area of Miami Beach and we picked this hotel as it was an original Art Deco hotel which had been restored and was in the centre of everything on South Beach.

It was in a great location right in the middle of South Beach with all the attractions and the beach on the doorstep. It had been very well restored and had everything we needed. We were a bit worried when we saw that they had provided ear plugs but we didn't use them and didn't need to even though the outside was still buzzing into the early hours.

The receptionist was very helpful and our room was ready when we arrived which was a bonus, there was also somewhere to leave the bags to make the most of the last day.

  • Stayed: August 2012, traveled with family
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1  Thank Mrs_WEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Natalie M, General Manager at Room Mate Waldorf Towers, responded to this reviewResponded August 21, 2012

Dear guests,

Thank you for your very kind review. We appreciate you taking the time to do this. I am delighted you enjoyed your stay at the Room Mate Waldorf Hotel and that you found the hotel was very comfortable and modern.

I am very pleased to hear that our teams were helpful. It is always our aim to make our guests feel like they are in a home away from home.

I do hope we will have the pleasure of welcoming you back to Room Mate Waldorf Hotel on a future visit.

Best regards,
Natalie Mower

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Reviewed August 14, 2012

We were really happy to choose this hotel . Location was great and the prices was also super for a hotel like this with really nice, good and helpful stuff . The hotel was really clean and the rooms are really good furnished with new items . Looking forward for the next visit :)

  • Stayed: August 2012, traveled with family
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1  Thank dralhunei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Natalie M, General Manager at Room Mate Waldorf Towers, responded to this reviewResponded August 21, 2012

Dear guests:

Thank you for taking the time to post your review of Room Mate Waldorf on Tripadvisor.

Our guests’ feedback is extremely important to us and I am very glad that you found the hotel was very comfortable and modern and clean

we hope to have the opportunity to welcoming you again in the near future

Best Regards,
Natalie Mower

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Reviewed August 11, 2012

I had a wonderful time staying here. the rooms were very clean and all the hotel staff were friendly and helpful. we were even upgraded to a jr. suite! the beach is right across the street and the restaurant downstairs is delicious! I really enjoyed this hotel. :o)

  • Stayed: August 2012, traveled as a couple
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Thank Barbi779
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Natalie M, General Manager at Room Mate Waldorf Towers, responded to this reviewResponded August 14, 2012

Dear guests,

Thank you for taking the time to write a review and as always we very much appreciate it.

I definitely will share your positive feedback with my whole team.

Kind regards,
Natalie Mower
General Manager

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Reviewed August 9, 2012

Check in was great with Juan..location and room were outstanding. HOWEVER Window rattling music and yelling room a room 3 doors down at 4:00am until after 5am. No response from front desk. One guest went to the lobby twice between 4 and 5 and couldn't find a hotel employee. When checking out at 7am, the front desk person told me that he didn't even know that several phone calls had been made by other guests to the desk and at least one message left. He said he was out with the valets (who were no where to be found at 7am when we had to pick up the car and load). The manager needs to make a surprise visit or watch the camera for the morning of August 8. What if there had been a fire or emergency! Also, when we had asked about when breakfast would be available (because we had to leave at 7am to catch a plane), we were given three different times by two different employees and the info in the room. Times given ranged from 7am to 9am.

  • Stayed: August 2012, traveled on business
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2  Thank Alice S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Natalie M, General Manager at Room Mate Waldorf Towers, responded to this reviewResponded August 21, 2012

Dear guest

Thank you very much for your feedback.

Our guest’s feedback is extremely important to us and as you can imagine I was very sad to read that you had encountered some issues with the overnight attendant. I had reviewed the cameras and have addressed the issue immediately. It is sad that we had this happen as we always expect the best from our staff members. I want to Thank You very much for communicating this to myself and the staff. Again I want to invite you back with a discounted rate so we can truly show you how wonderful the staff and the Hotel can be.

Best Regards,
Natalie Mower

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Reviewed August 5, 2012

Location is right on Ocean Drive which separates the hotel from the beach. This is great.
All restaurants are in walking distance - even to Collins Ave or Washington Ave.
As a hotel guest you can purchase breakfast vouchers. You get a different menu than other guests.
Although the room was situated on the back of the hotel on our first night the street workers decided to do some noisy work at 3 am and kept us awake for about an hour... fortunately, the hotel provided ear plugs.
The interior design of the room is very cool - also the lobby. Nice and helpful staff.
On the third night the a/c broke down and the immediately fixed it. Thanks!

  • Stayed: August 2012, traveled as a couple
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Thank penny_lane1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Natalie M, General Manager at Room Mate Waldorf Towers, responded to this reviewResponded August 10, 2012

Dear Guest,

We here at Waldorf want to give you a big Thank You !!!!! We are glad that you enjoyed yourself here in Miami. If you are ever in the area again I hope that we will have the pleasure of having you again.

Best Regards,
Natalie Mower
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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