We own a full service hotel in Lake of the Ozark, Mo. So, we have a very high expectation for any Hotels and their staffs. I spent a lot of time reading on Tripadvisor.com to learn about different hotels vs. their prices. There are mixed reviews about Chesterfield Hotel and the Staffs. But, since we have kids, want to stay away from the noise, and don’t want to spend a ton of money. So, we booked 2 nights (2/19 and 2/20) at Chesterfield for our Pre-Cruise. We booked this hotel because it excellent location. We arrived late at 9PM, and the hotel was almost fully book. The only standard room available is room #202, right above the bar. I talked to the front desk agent: Pedro Alvarado that we have kids, and it will be hard for us to rest with the activities from the Bar. Pedro double checked, however, all the standard rooms at quite areas are fully booked. After a couple calls, Pedro told me that he can upgrade us to Junior Suite for “free”. Wow. Pedro took the time to work around their busy schedule, fully booked problem to help us. Then, Raul helped to bring our languages to room #502. We loved the room!!!
I loved the interior of the room and loved how modern everything was. I owe a hotel so I really care about the cleanliness and a comfy bed and this hotel had both of these things. The room is big, 2 separate rooms with king size beds. 2 flat screen TVs, one standing shower, and a separate Jacuzzi in the inside bedroom. Hardwood floor throughout, and the floor is clean. 2 custom colors bedroom, and crown molding on ceiling make the room look so modern.
I don’t know why some people complain about the service of this hotel? Beside Pedro is one of the best Front Desk Agent that I ever known, everyone else at the hotel is also provide great service, and all of them are very friendly.
After the 5 days Cruise, we came back to stay at the hotel for one more night. Cruise departure at 9AM, so, we requested the front desk personal for to allow “early” check in for us. Francesca Mula was the front desk person on 2/26. She was super kind also. She went extra miles to help us to work with housekeeping department to prepare a room early for us, then, called us on our cell phone to let us know (while we headed out for eat at another restaurant). I really appreciated the kindness and special help from Francesca. We also met the Supervisor Alex Gabriel, and Manager Darko Gjorgioski – they are also super kind, and treat customer very well. Alex worked extra hard to help me to book the bus from hotel back to Miami Airport. The assistant Jose helped us to carry the languages vs. the stair to our room on the 2nd level on 2/26 (room 404).
Overall, I strongly recommend this hotel for people for care about service, cleaning, location in South Beach, and don’t want to spend a ton of money. Everyone from the high level manager, supervisor, front desk, luggage assistant … they are all nice, and provide excellent services. Best service, Best bang for the buck ever!!!
- Official Description (provided by the hotel):
- The Chesterfield Hotel & Suites is located on Collins Avenue at the center of South Beach's Art Deco District. By merging the former Lily, Leon and the Chesterfield Hotel, the combined 90-room hotel now offers a wide range of room types and services. Want to lounge outdoors and enjoy a drink? Grab a cocktail at either of the hotel's two bars. Want to chill in an intimate alcove? Relax at the discreet and cozy outdoor lounge - a great vantage point to spy on hipsters walking by. IMPORTANT -- Credit card used for booking must be the same credit card presented for payment at check-in. The name on the credit card must match the name on the reservation and the card holder must be present along with a government-issued photo ID. Holiday and Special Events require a non-refundable prepayment 30 days prior to arrival. No early departures are allowed. Reservations are completely non-refundable within 30 days of arrival. Events include but are not limited to: New Years (12/26 to 1/3), Boat Show (2/12 to 2/16), Winter Music Conference & Ultra (3/15 to 3/31), Memorial Day (5/21 to 5/25) & Art Basel (12/3 to 12/9). A mandatory daily resort fee of $20.00 ... more less
- Reservation Options:
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- Also Known As:
- Chesterfield Hotel Miami Beach
- Chesterfield Miami Beach