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“Great costumer service !”
Review of Chesterfield Hotel

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Chesterfield Hotel
Ranked #76 of 208 Hotels in Miami Beach
Vienna, Austria
1 review
“Great costumer service !”
Reviewed December 29, 2012

I was really lucky to stay at chesterflied hotel. normally i am not a big fan of hotel chains, but the southbeachgroup.com kept individual style in every hotel. i stayed in Chesterflied Hotel which was great price for value. Really nice and classy rooms, good drinks on the bar and nice rooftop tub and sundeck. Expecially the managment amazing. they takeing care of you way beyond common costumer service. it was a great pleasure to stay there. just a minute to the beautiful beach and shop, restaurants etc are in walking distance.
Great location, excellent, friendly and professional staff and managment, artsy and spacious rooms. I was very happy there :)

  • Stayed December 2012, traveled with family
    • Value
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Helpful?
Thank AlexSchmizzi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBG_GuestRelations, Guest Relations Manager at Chesterfield Hotel, responded to this review, January 8, 2013
Good Afternoon AlexSchmizzi,

Thank you so much for taking your time to post your wonderful feedback on Trip Advisor for all of our future guests to read! We are very glad to read that you loved the Chesterfield!!! Each and every one of our hotels has it's own personality to it. They are all different and amazing in there own way! Our team works hard to provide you with excellent customer service!! We are in the heart of South Beach, in the middle of all the action! We can't wait to have you stay with us again, sometime soon!

Have a great day!

Kind Regards,

Katrine
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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English first
Winston Salem, North Carolina
Level 6 Contributor
106 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed December 24, 2012

This was my second time staying with South Beach Group Hotels and it was great. I reserved a double standard room and at check in was upgraded to a Suite. We were only staying one night for my boyfriend's birthday so this was a nice surprise. The shuttle to and from the hotel is great. They have been on time each time we stayed. The hotel lets you leave your bag so you can go to the beach until your room is ready. The Happy Hour is great to get your night started. I have nothing but good things to say about the Chesterfield and we will be back. Pedro at the Front Desk was very nice and helpful as well as the Bellman Marcial. See you guys next time!!

  • Stayed July 2012, traveled as a couple
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Helpful?
Thank l3travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBG_GuestRelations, Guest Relations Manager at Chesterfield Hotel, responded to this review, January 8, 2013
Hello Mr Miss T,

Your feedback is greatly appreciated! All of our future guests love to read what you have to say about your recent stay with us!! We are very glad to read that you are a returning guest and, that you loved our hotel again!! I see that you were able to take advantage of the complimentary shuttle from the airport! It's a great money saver, and who doesn't like to save money? :) All of our guests love the fact that they can drink for an hour on the house, as well! It's also a fun time in getting to know who your temporary neighbors are! I will let Pedro and Marcial know about your kind praise! They are both hard workers and so good with all of our guests! We can't wait to host your next visit to South Beach!

Kind Regards,

Katrine
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
Level 4 Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed December 22, 2012

If you are looking for the 5 star international,its glitz and bling bling standard, forget it. But if you like authenticity, some hispanic flair, art deco architecture and a warm and friendly atmosphere with comfort, it's the place to stay.. Staff in both hotels (Sheffield opposite) as well, is very nice and trying its best to make you happy ..happy hour. Chesterfied is a better location though, because of the size and decoration of the rooms. Being there in November after Veteran's day allowed us to have a very competitive rate. Booked in advance, an invoice error but corrected swiftly. Crossing the noisy but colorful Ocean Drive, the beach was clean and water warm and no damage from Sandy,. We were really pleased with Daniel Francesca Pedro Jose and the bellman services. Another advantage Airport pickup and drop.

  • Stayed November 2012, traveled with family
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Helpful?
Thank charlesg187147
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBG_GuestRelations, Guest Relations Manager at Chesterfield Hotel, responded to this review, January 8, 2013
Good Afternoon Charlesg187147,

Thank you for sharing your feedback with us!! We are glad that you liked the personality and style of our hotel! We always give great service to each and every one of our guests! We are very glad that you were able to take advantage of our complimentary cocktail hour! It's a great hour of mingling and having a great time right down stairs from where your staying! We are very grateful that we were not affected by Sandy! The only beating our beach got were really gooood waves! We were all satisfied with that! :) I will let all mentioned staff know of your wonderful praise!! We hope to have you stay with us again sometime soon!

Kind Regards,

Katrine
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 20, 2012

We stayed here only for one night but could have stayed for a month. Pedro and Francesca were amazing at check in, friendy and fast service. Jose took all our luggage to the room. There aren't many places you go where you remember the staff's name but everyone there was so pleasant! The room was spectacular, awsome courtyard with couches and tables plus a block away from the beach and everything else. I can't wait to come back so we can stay here again.

Tia from Colorado

  • Stayed December 2012
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Helpful?
Thank tizamaria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBG_GuestRelations, Guest Relations Manager at Chesterfield Hotel, responded to this review, January 8, 2013
Good Afternoon Tizamaria,

Your feedback is greatly appreciated!! We are very glad to read that you had an amazing time while staying with us!! I will let the mentioned staff know of your kind praise!!! They are all wonderful assets of our team!! They work hard to provide you with the service that you deserve!! We can't wait to have you stay with us again. This time for a longer period of time! :)

Have a great day!

Katrine
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
warszawa
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 20, 2012

I have been to Miami several times...but by far the best stay was at the Chesterfield Hotel.
First class all the way, a boutique environment that's exclusive but not pretentious..
My favorite was location,best of all hotels on South Beach. Its located on Lincoln Road, in center but not in loud place.2 minutes from beach, 1 minute to shops. Rooms are very clean and modern, bathrooms are very big and have all equipment turists need. ( even bidet !).
Location is perfect for holidays, neer to everything you need. I would love to come back to CHESTERFIELD. Milka & Pawel from Poland

  • Stayed December 2012, traveled with friends
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Helpful?
1 Thank milka k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
Reviewed December 19, 2012

I was very happy with Jose helping with my bags, locking and securing them. Francesca and Ana at the front desk were exceptionally kind and helpful to enjoying my stay. Over all I would give costumer service a 10 out of 10. Clean Rooms Great Location 9&Collins!

  • Stayed December 2012
    • Value
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Helpful?
Thank Taj100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 16, 2012

Had a blast with my friends at the bar! Was surprised with how fun the staff was! Great place to smoke a hookah, especially the outside area where you can watch all those folks passing by. Anna makes amazing shots!!! Just ask her to surprise you and she will! =))) Will come again next time we are in SoBe.

  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Service
Helpful?
Thank Alex S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Chesterfield Hotel

Property: Chesterfield Hotel
Address: 855 Collins Avenue, Miami Beach, FL 33139-5807
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Business Center with Internet Access Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
#55 Family Hotel in Miami Beach
Price Range (Based on Average Rates): $
Hotel Class:3 star — Chesterfield Hotel 3*
Number of rooms: 92
Official Description (provided by the hotel):
The Chesterfield Hotel & Suites is located on Collins Avenue at the center of South Beach's Art Deco District. By merging the former Lily, Leon and the Chesterfield Hotel, the combined 90-room hotel now offers a wide range of room types and services. Want to lounge outdoors and enjoy a drink? Grab a cocktail at either of the hotel's two bars. Want to chill in an intimate alcove? Relax at the discreet and cozy outdoor lounge - a great vantage point to spy on hipsters walking by. IMPORTANT -- Credit card used for booking must be the same credit card presented for payment at check-in. The name on the credit card must match the name on the reservation and the card holder must be present along with a government-issued photo ID. Holiday and Special Events require a non-refundable prepayment 30 days prior to arrival. No early departures are allowed. Reservations are completely non-refundable within 30 days of arrival. Events include but are not limited to: New Years (12/26 to 1/3), Boat Show (2/12 to 2/16), Winter Music Conference & Ultra (3/15 to 3/31), Memorial Day (5/21 to 5/25) & Art Basel (12/3 to 12/9). A mandatory daily resort fee of $20.00 ... more   less 
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Also Known As:
Chesterfield Hotel Miami Beach
Chesterfield Miami Beach

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