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Reviewed May 28, 2012

If you can help it do not rent from this hotel. The staff is very rude and disrespectful. The general manager is a liar does not know how to conduct business, treat it guests etc...just very rude. We had to drive around the block like six times trying to locate the hotel because there was nothing that told us where the hotel was located. The room are a piece of crap. The toilets did not work properly so we could not do anything(number 2) that would be left up and stink up the room. The curtains were stained and dirty. The items in the mini bar were outdated and molded. There was no hot water as well as no door to the shower so the water is getting all on the floor while you are trying to bathe. Valet parking was advertised and we still havent seen the valet parking yet and we are long gone. As a matter of fact on check in night there were guests that had been waiting for valet for an hour and they had to get the cell number of the worker who had left and gone home for the night. So the guest was forced to stay at the hotel and had no Idea where his car was located. No professionalism at all in this hotel. When you told the staff about the issues the hotel was having they simply wrote the info down and never addressed the issue. I think that they are just a bunch of money hungry individuals that dont care who the step on or what quality of service they provide to the guests. I was always taught to make the guests happy and this was not the case here, I would like to know what type of customer service training the staff had and I was tempted to ask if they all had their immigration rights to be over here operating this piece of crap hotel. If you google Miami Beach hotels and this one comes up RUN and dont look back. This was the worst trip ever to miami and The city may have just lost a tourist if these are the hotels you have to offer.

Room Tip: Please dont just rely on the photos shown on the hotel website. They are spiced up and when you get there you will be very dissappointed.
  • Stayed: May 2012, traveled with friends
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4  Thank Disgruntled g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 21, 2012

This is a cool boutique hotel on Collins Ave., the main drag in South Beach. It is convenient to all of the dining and shopping that you go to S. Beach for and it is only one block over from the beach. The staff was excellent! We stayed on a Sunday night before leaving on a cruise the next day. When we returned from the cruise on Friday we had a later flight and needed to kill a few hours. Even though we were not going to stay the night there, they stored our bags for a few hours and arranged to have their airport shuttle take us to the airport. Carlos was amazing and went above and beyond his duty to accommodate us. Will definitely recommend them to friends or anyone visiting Miami.

  • Stayed: May 2012, traveled with family
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Thank RTucker_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 18, 2012

This was my first time staying at this particular hotel;however, in the past I have stayed and several of the other locations. And this was not a planned reservation in fact this was an upgrade from another hotel that sold out. And I must say for the price and the location you couldn't get better service. Love the courtyard and the second floor view. Staff was very accommadating and even helpful with providing resources. Actually, I am return to Miami in July and I mostly will be returning to this hotel.

Room Tip: Rooms have a lot of space and off great privacy.
  • Stayed: May 2012, traveled with friends
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Thank Janay W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 16, 2012

A group of 15 + from UK and USA stayed at the Metropole in AUG 2011 we all went for my cousins hen party. Upon arrival we did not even spot the hotel as only a small sign/logo.

The main reception is tiny and so narrow, we were assigned to a apartment on the 3rd floor and the room was great and so spacious, the bed was comfy kitchen was brand spanking new.

The apartments are very up market and well equipped extremely modern and well up to date with latest technology. The IPOD docking station was a plus.

FAB FAB FAB location in the middle of the where it is all going down, everything is in walking distance, cant complaint we got what we paid for and it was great.

Our friends where in the apartments on the ground floor where Jersey shore was filmed and these rooms where huge and awesome.

  • Stayed: August 2011, traveled with friends
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Thank nisha g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 10, 2012

This was my first time in Miami.I and a very large group were going on a cruise from Miami and we also met the day before.Metropole was great value for the money and location.They even monitored the price and lowered it before my arrival.We had a second floor one bedroom.Loved the pictures around the hotel.The court yard is private and had we had more time would have used it more.But went to the beach instead due to the great weather.The pool was a little cold to my liking and would thought a hot tub would have suited better.Staff is friendly and welcoming at any hour that you stroll in.I even had a package delivered for my arrival and they received and kept it for me.The only complaint was no coffee filters for the coffee machine.Other then that cant wait to go back and enjoy a longer stay.

  • Stayed: April 2012, traveled with friends
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2  Thank snaggy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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