A major hiccup in a trip booked through VRBO caused the owner of the VRBO rental to move us from her (double booked) ocean front suite in the Bentley Hotel to an alley view suite in the Case Grande. On the night before our flight, the VRBO property owner informed us that she had booked a suite at the Casa Grande Hotel. We immediately went to TripAdvisor and were concerned about how our stay would end up after reading the reviews. That being stated, I am now going to give you a play by play of our stay at the Casa Grande Hotel.
My significant other and I arrived on Sunday January 6th 2013 in the early evening. We greeted the desk attendant, Myrveline with a smile and warm welcome. She immediately reciprocated as if we were longtime friends and made us both feel very welcome. After a brief conversation I asked if there were any upgrades available since people watching from a window is extremely challenging when the window faces an alley. Myrveline informed us that the Casa Grande was booked solid for that evening however she would be able to move us to an oceanfront room sometime the next day. Because she could not give an exact time she took my cell phone number so that she could call when our new room was ready. She also informed us that we could store all of our luggage behind the desk while we were out and about. Then she recommended a restaurant, which was very inexpensive and came with very high ratings/reviews online, and it was within walking distance.
Monday January 7th my significant other and I checked out and left our suitcases and a cooler full of food and Ice with the morning desk attendant. He gladly accepted our 4 large bags and cooler and said they’d be waiting for us when we returned. He also reminded me that they were not sure when the person who occupied our future room would check out but ensured us we’d get a call as soon as the room was ready. We left the hotel and went to seaquarium to get soaked by Lolita the killer whale...... (and were very successful....). At some point in time during the wet madness, Myrveline called to tell us our new room was ready however I did not receive the call since I was drenched and my phone was locked away deep in my camera bag. About 30 minutes later Myrveline called again and I heard the phone and answered. Now let me make this clear, she called not once but twice! She also called during a show so I'm sure it was difficult to understand me over all of the sea lion noises and music in the background but she kindly relayed the message and told us the room would be waiting for us when we returned.
When we returned to the hotel we were greeted by Myrveline who seemed excited to give us our new room. Once we entered the new room we found out why she was excited. The view was amazing! The view was better than the VRBO room we had originally booked. Also you could look down and watch the street action from the comfort of your own room, it was perfect. The interior had some minor challenges such as a closet door that easily came off the tracks (but was easily put back on) and the mattress was slightly uneven (legs were very very very slightly elevated) but that wasn't necessarily a not good thing since we did just turn a 12 team member 200 mile Ragnar Relay and elevating your legs reduces inflammation. There was just enough plates and cups to serve about 3 at a time but since there were only two of us, that worked out well. All of the dishes were in great condition. One item that was missing was a cutting board which is probably why the knives were not as sharp as they could have been.After we got settled we went back to the desk to thank Myrveline again but she had gone home for the night and Enrique had taken her place. Enrique was also very nice and offered us passes to the local clubs without us even having to ask and told us a little about the area.
The rest of the days we stayed there were more of the same. Excellent service, frequent inquiries about how our room was and if we needed anything else to make our stay more comfortable. The service and hospitality I received from this hotel ranks higher that the Hilton hotels and Marriott hotels I have stay at in the past. One word of caution, if you like to sleep with the windows open and you go to bed before 3am, expect to hear talking and street music come in through your window. We personally find that relaxing and because of that, we didn’t sleep to music as we usually do but if you want quiet, you probably want to avoid any place that is in the heart of the Miami South Beach strip, but with the noise comes some fantastic people watching!
Valet parking at the hotel is 25 dollars a day. This allows you to come and go as you please. At first this may sound steep but the parking garages in the area are a flat rate of 20 dollars per 12 hours and the garages are about 3 blocks away. So if you come and go just twice in the parking garages, you will pay 40 dollars in parking.
I did ask the hotel staff about the reviews on TripAdvisor and from what I gathered, it appeared that guest came into the hotel with a not good attitude. The world tends to be a mirror and will reflect back what you display to that mirror. So maybe (just maybe) if those people came into the hotel expecting the best and being friendly about it, they would have received the best.
Overall this hotel met my expectations (because I expected the best) and we definitely got the best. I will definitely stay here again.
I also wanted to thank Myrveline one more time because she really made our hotel stay a truly exceptional experience.
- Official Description (provided by the hotel):
- Great 2 bedroom plus a den Condo Hotel in South Beach. ... more less
- Reservation Options:
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- Also Known As:
- Casa Grande Hotel Miami Beach