I checked out August 22nd, I paid my balance at check out, I have an emailed receipt and physical copy. I flew back to Toronto that day and 4 days later I was charged another $350 onto my credit card ? I called them and asked what that charge was for and they kept bouncing me around saying they can’t see where the payment was made ( even though at checkout they gave me a detailed list of all the charges that were made and where they were from ) and that I’d have to talk to accounting, went straight to an answering machine , I left a message no one called back. After calling numerious times with no answer as to why I was charged I called my bank and they saw right away that the $350 was made on August 26th ( 4 days after I’ve already went back to Toronto ) to check into the hotel and purchase a hotel room?! They filed it as fraud and canceled my cards. I then called the hotel back to tell them this and the man on the phone said that i must of used my credit card somewhere else in miami and that it could of happened that way ? ( doesn’t make sense ) I also only used my credit card at the hotel with the employees working there NOWHERE else in miami, everything else I did on this trip was with cash only. Won’t be staying here again and wouldn’t recommend it to anyone else since you can’t trust them clearly.