my boyfriend booked this hotel based on all the great reviews.unfortunately,we did not experience the excellence as others have.therefore i'm writing this to forewarn others.
currently it's day 3 of my stay,and i've swithced from penthouse suite 26 to suite25.here's the bottom line.you pay 500 for this room category.in room 25,the balcony door is too hard to open and close,2 phones were broken,broken scale,birds nest on balcony,mosquitoes in shower,and maid will wash your glasses with dirty rags.now it doesn't get much better in room26. the tv was broken,broken cd player,hard to open balcony door,broken outlet in bathroom,flys and gnats in room,hotel has no bug spray to remedy problem,front door isn't fush to floor,and all bugs will fly in room,no vip passes given to nightclubs and no paper delivered on easter sunday.management is aware of all problems,and is trying their best to remedy them.we have asked for some type of compensation,but they will not do so.if i had paid for this trip,i would have checked already.my vacation has become a chore in fixing the problems in the room constantly.my boyfriend is fustrated as well,and others in the hotel are experiencing similiar problems as well.i titled this review as knowledge is power so you can use this review wisely.
- Official Description (provided by the hotel):
- Experience true luxury at our Miami Beach resort, Z Ocean Hotel South Beach. Offering much more than other suite resorts in Miami Beach, Florida, Z Ocean Hotel is ideal for your escape to SoBe. ... more less
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- Also Known As:
- Crowne Plaza Miami Beach
- Miami Beach Crowne Plaza
- De Soleil South Beach
- Vincci South Beach
- Regent South Beach