OK, after two weeks in USA and our final stop at Z Ocean I was disappointed - we stayed for two nights. Z Ocean certainly has its faults and I find this the hardest review to write since some aspects are great but things let this place down badly.
We arrived in Miami in the worst rain you could possibly have driven in for an hour. Check in was lovely with the provision of a glass of bubbles each and the bellboy took us to our Penthouse suite - PH27. The suite itself is lovely. We had parked our car in valet parking (watch out for the very high prices).
We booked this hotel due to the rooftop terrace and partial sea view but in particular our own Jacuzzi. We were looking forward to using these facilities but was disappointed that due to the weather they had not been set up.
We needed our wifi urgently to postpone the thriller trip that we had booked on (due to the weather) but our connection did not work. After an hour of waiting following our call to reception we went downstairs to a "ooo didn't anyone come". New codes were given.
We then called reception later to fill our jacuzzi and sure enough about an hour later they had filled in (about 50% full) - I then just filled in up more myself. After a very stressful day I was heartbroken when we went up and on closer inspection found that some of the jets on the jacuzzi did not work and the whole terrace was shabby with weeds growing between the tiles, the sunbed was wickerwork which was unravelling and sodden from the rain, there were sun bed cushions which had bird pooh on them, the iPod docking station did not work, the fridge wanted throwing away, the curtain was useless and the electric sun shade did not work. The partial sea view really is partial, stand on a step, look around your neighbour wall and you can see the sea in about 20% of your view. Your terrace is very overlooked, as is everyone due to the layout - put it this way each time you climb the steps at least three rooms will say hello to you.
For a $400 per night stay I expected luxury and got OK. I picked myself up and we went out for a meal locally and later on went back to the hotel bar - there was no atmosphere (2 people in there) so we went to our room and had a coffee from the cool Nespresso machine. The instructions were for another machine and it took a few capsules to get it to work. There were 2 milk pots but 8 coffee capsules so we used both of these.
The next morning we went to use our Jacuzzi to discover it had been emptied - I really do not understand the policy of emptying but not refilling when I had asked for it to be filled the day before. Since they say it takes 40 minutes to fill and warm this is so annoying. We spent a lovely day in SoBE and got back to change for our evening meal to discover our room had been part serviced. Things such as the milk had not been replaced - why?!?!?
We used our Jacuzzi once since again on our final morning the Jacuzzi was drained and we had to check out. On check out we were not asked about our stay and we waited over 30 minutes to get our car from Valet since they were too busy rushing around after a family with bag after bag and kids. Once our car came they man handled our luggage when I was trying to stop them since we had a procedure to load our car so our luggage fitted.
The location is great, the opportunity this hotel has is amazing and from reviews it would seem that some peoples experience is amazing and some people really get the rough end of the deal. I was one of them and as a result I would not recommend since you arrive with such high expectations and leave under whelmed. This was the most expensive hotel we stayed in on our 18 night trip and when I leave better reviews for a $100 per night Hilton it says a lot.
Reading other negative comments I am sure the hotel will write that a Director of something will look into my feedback and it is all very important to them but I have to say it doesn't change how disappointed I feel because of my stay does it?
With Regrets :0(
- Official Description (provided by the hotel):
- Experience true luxury at our Miami Beach resort, Z Ocean Hotel South Beach. Offering much more than other suite resorts in Miami Beach, Florida, Z Ocean Hotel is ideal for your escape to SoBe. ... more less
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- Also Known As:
- Crowne Plaza Miami Beach
- Miami Beach Crowne Plaza
- De Soleil South Beach
- Vincci South Beach
- Regent South Beach