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“Amazing”

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Z Ocean Hotel South Beach
Ranked #14 of 212 Hotels in Miami Beach
Certificate of Excellence
GreenLeadersGold level
Reviewed April 21, 2014

Fantastic place to stay. Upscale, Chic, Trendy, and Excellent service. Booked a Penthouse room with its own rooftop terrace, and Hot Tub. ABSOLUTELY AMAZING. I have found my new SoBe home away from home. Room was great with a kitchenette, comfy bedding, full size couch with pull out bed. Nice chairs, 2 Flat screen TVs, Huge Granite bathroom, Awesome Rainfall shower, plenty of comfy patio furniture. Private pool area with its own bar area was a high light, excellent service at the pool. There is a Restaurant downstairs, but it was always packed so we didnt try it. Room service was timely and good. Beach area is a couple block walk, but they make it nice for you with chairs and umbrella. Plenty of restaurants and nightlife in walking distance.......This place is THE BEST !!!!

Room Tip: Top floor "penthouse" rooms have the amazing rooftop terrace. Also lots of rooms right on...
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  • Stayed: April 2014, traveled with friends
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Thank Slayridez06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZFOM, Front Office Manager at Z Ocean Hotel South Beach, responded to this reviewResponded April 22, 2014

Good Afternoon Slayridez06,

Thank you for taking the time to write such an AMAZING review for us. Welcome to the Z Ocean Family. We are extremely proud of our room product and our associates. We strive to make every guest stay memorable. Please be assured that your comments will be shared with our entire team. Hopefully we see you soon here so we can create more memories together.

Warm Regards,
Elen Terzis
Front Office Manager
Z Ocean Hotel

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755 - 761 of 1,947 reviews

Reviewed April 19, 2014

This is a direct response to macesullivan's review of the z ocean hotel. I am the mother they refer to in their review. The problem with internet reviews is that small minded people can sprout a load of rubbish without it being monitored in any way. It was not a strange confrontation; the husband stamped on my young child's foot without apology and I challenged him. I find it petty and embarrassing to have to respond to this review and am only doing so to defend the hotel staff. I have returned to this hotel with my family for the third time not only for its service but because all of the staff are amazing and make us feel like family; particularly the pool staff Valaria. Macesullivn you re in Miami; it is rich in its multicultural diversity, your problem with me was deeper than stepping on my child's foot. Perhaps you should try holidaying somewhere like Germany- I think you may feel less threatened there!

Stayed: March 2014, traveled with family
1  Thank Hardeep B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZFOM, Front Office Manager at Z Ocean Hotel South Beach, responded to this reviewResponded April 22, 2014

Good Afternoon Hardeep B,

Thank you for taking the time to write a review for the Z Ocean Hotel. We are extremely sorry that you had to deal with an issue at the pool. We strive to make every stay memorable from start to finish and hopefully that situation does not hinder you from returning a 4th time. We are extremely thrilled to hear that you find our staff amazing. Please be assured that we will share this with all our associates. Hopefully we see you soon here at the Z Ocean to create more fonder memories.

Warm Regards,
Elen Terzis
Front Office Manager

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Reviewed April 19, 2014

We absolutely love this hotel. Location, location, location!!! Get a Lanai suite, the pool side access and patio is worth every dime. Rooms are quite and beds are comfortable.

Valencia at the pool is THE BEST!!! Don't think about it, just book it!

Room Tip: Book room 205, shade and sun!!
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  • Stayed: April 2014, traveled as a couple
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Thank Roxann M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZFOM, Front Office Manager at Z Ocean Hotel South Beach, responded to this reviewResponded April 22, 2014

Good Afternoon Roxann M,

Thank you for writing a review for the Z Ocean Hotel. We our proud to have such a staff member as Valencia. As you stated, she is the best!!! Hopefully we see you soon at the Z Ocean Hotel for you to create more memories with us and Valencia!

Warm Regards,
Elen Terzis
Front Office Manager

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Reviewed April 16, 2014

All,

I stayed the Z Ocean Hotel (a Crowne Plaza Hotel) from April 6th to April 11th. The service at the hotel was incredible. From when I first walked in to the last day. When we checked in I found the front desk personnel very pleasant and upbeat. When they found out I was a frequent guest of Crowne Plazas they upgraded me to a pool suite. Amazing!

My wife who is extremely picky was completely won over when she ....
1. requested my light in the room. The maintenance man came with a smile and replaced the needed light bulbs and actually brought a floor lamp into our room.
2. found one of the cable set top boxes was not working well. Once again maintenance came with a smile immediately and address the issue.

The Concierge Mickey Montella was extremely helpful in suggesting activities (in South Beach and in the Keyes) and was even able to get tickets to the Miami Heat games.

Everyone from the pool staff, bartender to the waiters in the restaurant were great. If great is to general a word... they were upbeat, pleasant, genuinely concerned that we have a good time.

Under other important topics I found the hotel clean and well kept. The main lounge area where the bar was had two TVs, great drinks, interesting discussions with visitors from all over the world. Great place to chill. The back of the hotel is on Ocean Drive and a 2 minute walk to the beach. Once at the beach you get two chairs and 2 umbrellas as part of your resort fee daily. They are reserved for the entire day for you. The front of the hotel is on Collins and one block over is Española Way. This is a great area containing many restaurants and a few boutiques. The food is great and the price is not bad for a tourist area. If you are into high energy music and eating alfresco then take the Ocean Drive exit out of the hotel and in block you are in a high energy restaurant, bar area. If you want a more laid back experience take the Collins Ave entrance of the hotel and walk over to Espanola Way. In short the hotel is in a great location.

Staff also has a great relationship with the Betsy Hotel which is next door. The suggestion to go up to the Betsy Hotel roof top for drinks was outstanding. We had a great time. Be warned they close at 9 PM or 10 PM on the week days. The lounge area as you walk in on the first floor is great.

Cons: If you are into large intricate pool areas this may not be for you. For me it was more than adequate especially on very windy days. Given the service I will take this pool any time.

All in all I applaud the staff at this hotel for giving us such a great experience.

Room Tip: One word room 204
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  • Stayed: April 2014, traveled as a couple
    • Value
    • Location
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2  Thank Trav1motime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZFOM, Front Office Manager at Z Ocean Hotel South Beach, responded to this reviewResponded April 22, 2014

Good Afternoon Trav1motime,

Thank you for taking the time to write such a wonderful review for the Z Ocean Hotel. Your comments will be shared with our entire staff. We are extremely happy that we were able to win over your wife! Hopefully you enjoyed the Miami Heat Game and that we will see you back again to enjoy the room and staff. I am sure Mickey would love to assist in planning your next trips/tours.

Warm Regards,
Elen Terzis
Front Office Manager

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Reviewed April 10, 2014

Stayed with small children and other family members. Our room was a standard room while other family members had a rooftop penthouse with an amazing view and jacuzzi. Staff were super-accommodating with any request. The rooms were spacious, had fridges and Nespresso machines. The pool is small but bonus points for having viewing windows from the lobby below (coolness factor for the kids). The outdoor lobby/ lounge was comfortable and great for evening drinks. The accompanying restaurant had great food (have the Migas for breakfast or a BLT) but take note- 18% gratuity is already added to the bill. The beach is only a short walk across a small street and the chairs and umbrellas easily accessible. Our only issue occurred upon checkout- an altercation with housekeeping management- and it was resolved with management.

Room Tip: Walking distance to all restaurants and pedestrian areas- if you dont need a car for anything specif...
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  • Stayed: March 2014, traveled with family
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1  Thank aidan98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZFOM, Front Office Manager at Z Ocean Hotel South Beach, responded to this reviewResponded April 12, 2014

Good Afternoon aidan98,

Thank you for taking the time to review the Z Ocean Hotel! We are extremely happy you enjoyed your stay with us! The rooftop rooms with the jacuzzi's are amazing! We are happy to hear that management was able to assist with the issue at check out. Hopefully we see you at the Z Ocean soon to enjoy a memorable stay from start to finish.

Warm Regards,
Elen Terzis
Front Office Manager

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Reviewed April 9, 2014

My girlfriend and I went on a spur of the moment "spring break" vacation in early april , and she booked us at the Z. I am so glad she did. The room was well furnished , comfortable , and clean. The terrace was outstanding! Mickey, the concierge, and the rest of the staff where super helpful, really made our stay fun.
We will be back!!!
Dave and Stephanie

  • Stayed: April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank David F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZFOM, Front Office Manager at Z Ocean Hotel South Beach, responded to this reviewResponded April 12, 2014

Good Afternoon David F,

We are also glad your girlfriend booked at the Z Ocean Hotel. Thank you for taking the time to review your stay at the Z Ocean hotel. Your comments and feedback are extremely important to us! We are waiting for you to return!!!

Warm Regards,
Elen Terzis
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 6, 2014 via mobile

Our second stay at the Z Ocean and it was fantastic as before. It's a Crowne Plaza and part of IHG group so I booked it with my points. Check in was efficient and friendly. The room was excellent and there was a complimentary bottle of wine waiting to thank me for my membership.
The quality and size of room was excellent. We had a Lanai Suite, which opens to the pool area which is great, plus you have your own reserved table, chairs and loungers.
Great location on Collins Avenue and a few seconds walk to Ocean Drive.
If you want to be near the Ocean Drive nightlife but stay somewhere slightly quieter then this is the ideal spot...
Superb hotel!

Stayed: April 2014, traveled as a couple
1  Thank Leigh B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZFOM, Front Office Manager at Z Ocean Hotel South Beach, responded to this reviewResponded April 7, 2014

Good Afternoon Leigh B,

Thank you for taking the time to write such a wonderful review for the Z Ocean Hotel! Thank you for being a loyal IHG Rewards Member. We are so happy you enjoyed the pool lanai room. Hopefully we will see you again here at the Z Ocean Hotel. Welcome to the Z Ocean family.

Warm Regards,
Elen Terzis
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Z Ocean Hotel South Beach

Address: 1437 Collins Avenue, Miami Beach, FL 33139-4103
Phone Number:
Location: United States > Florida > Miami Beach > City Center
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Miami Beach
#4 Business Hotel in Miami Beach
#4 Family Hotel in Miami Beach
#10 Spa Hotel in Miami Beach
#12 On the Beach Hotel in Miami Beach
#12 Luxury Hotel in Miami Beach
Price Range: $231 - $705 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Z Ocean Hotel South Beach 4*
Number of rooms: 53
Official Description (provided by the hotel):
Experience true luxury at our Miami Beach resort, Z Ocean Hotel South Beach. Offering much more than other suite resorts in Miami Beach, Florida, Z Ocean Hotel is ideal for your escape to SoBe. ... more   less 
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Also Known As:
Crowne Plaza Miami Beach
Miami Beach Crowne Plaza
De Soleil South Beach
Vincci South Beach
Regent South Beach

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