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“I wouldn't stay here again”

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Z Ocean Hotel South Beach
Ranked #11 of 208 Hotels in Miami Beach
Certificate of Excellence
GreenLeadersGold level
Kansas City
Level 4 Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“I wouldn't stay here again”
Reviewed February 2, 2014 via mobile

Had a one night stay here - we passed the hotel twice before finally realizing where it was. Easy to miss location with bad signs - it's as if they really tried to cram this hotel into a place that didn't have room for it. They have a mandatory $35 valet fee which is sort of consistent with all hotels in this area. Upon checkin we were told that as a platinum member I was given a free upgrade to a room with a jacuzzi. Mind you we checked in around 11pm and informed the desk that we were leaving at 7am and didn't have time for that - plus they told us they would need to send someone up to the room to set it up. I requested points instead of the jacuzzi upgrade and was told they would discuss it with the manager and get back to me. I never heard back from them. Basically if you're a platinum member there are no perks here. No breakfast either. We asked for comped parking rather than the upgrade and were told no. Asked for the ten dollar breakfast rather than the upgrade and were told no. Construction is going on all around this hotel - much better options at better prices. I recommend you stay elsewhere.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank srk2fd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zoceansales, Director of Sales at Z Ocean Hotel South Beach, responded to this review, February 7, 2014
Dear srk2fd,

Thank you so much for taking the time to write a review on your recent stay here at the Z Ocean Hotel and for also being a loyal IHG Rewards Member. We take all our guest comments and reviews seriously and are sorry that your stay was not to your liking. Our Valet parking fee of $35 per night as you stated is competitive for the hotels in the area and only mandatory if you valet your vehicle in our parking lot. I also wanted to explain that the hot tub/Jacuzzi set up we provide to all our suites is personalized to each guest, we prepare each unit as requested by the guest and can add scented oils or bath salts when preparing. What makes our tubs so unique is that we use fresh water only and have no standing chemicals in the tubs (which is great for the ladies hair and skin). We truly hope that you can give us a second chance and don't hold a 9 hour visit as your only impression of our great hotel.

All the best,


Frank Fuentes
Director of Sales & Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (452)
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English first
Epsom, United Kingdom
Level 5 Contributor
54 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed February 2, 2014 via mobile

Thanks to the very efficient disembarkation procedures of Regent Cruises we arrived for check in at the hotel at 9am! We are not sure who was the most shocked - us or Fiorella on reception. However we got a big smile, she pre-checked us in and invited us to sit by the sunny pool until our room was ready. Here we were greeted by the lovely Valeria who set us up on loungers with towels and cushions, brought us iced water and offered us a refreshment menu. What a lovely lady. Our bedroom was fantastic with a great bathroom( basin each!), a wet bar, a well stocked mini bar and extra chiller fridge. Our big balcony overlooked the pool. Mickey, the excellent concierge, recommended very good restaurants and made bookings for us. Domingo, the porter, was superb at arranging taxis daily. A great in house team made our five night stay memorable. We can thoroughly recommend the Z Ocean.

Stayed January 2014, traveled as a couple
Helpful?
1 Thank Bob531
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zoceansales, Director of Sales at Z Ocean Hotel South Beach, responded to this review, February 7, 2014
Dear Bob531

Thank you so much for your review on your recent stay here at the Z Ocean Hotel South Beach. We are glad that after your cruise we were able to continue your vacation in positive mode. I tell a lot of our guests that arrival doesn't really matter at the "Z" official check-in time is 3:00pm but as soon as you arrive prior to 3:00pm you can gladly pre-register at the front desk with lovely Fiorella or anyone else on the time. You can then go to our pool or beach club and start your vacation and once your suite is ready we call you and your good to go... Once again very happy you enjoyed your stay and please come back soon!!!!!!!

All the best


Frank Fuentes
Director of Sales & Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn, New York
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 28, 2014

My wife and I stayed at the Z Ocean for a weekend getaway, and could not have been happier with our experience. The facilities, restaurant and amenities are all amazing at the hotel, but what makes the experience really shine is the service. Always friendly, courteous, and prompt.

We stayed in a suite with a private terrace hot tub, which is a wonderful experience. Breakfasts at the restaurant are exceptional. Bartenders at the bar mix some good cocktails. The location is excellent. Really, a great experience all around. Can't recommend highly enough.

Room Tip: We really liked the suite with hot tub :-)
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SamCFromBK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zoceansales, Director of Sales at Z Ocean Hotel South Beach, responded to this review, February 7, 2014
Dear SamCFromBK,

Great to hear that you had such an enjoyable time at the Z Ocean and that the service was the best part of that wonderful experience. Thank you for the kind comments on the staff the entire team are rock stars, I will be sure to share the feedback with them all. We look forward to welcoming you back to the Z Ocean in the near future.

All the best.


Frank Fuentes
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alberta
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 27, 2014

First time at Z Ocean and loved it. Location was perfect -- with easy access to the beach, restaurants, and shopping. Got a room with partial ocean view rooftop terrace and very much worth the extra expense. It was a fairly wet during our stay late Dec to early Jan (especially considering it is their dry season) so it was nice to be able to enjoy the sun when it came out and then make a quick and easy retreat inside when the clouds rolled in and it started to rain. Thus we chose to spend time on the rooftop rather than go to the beach. When we did go to the beach, it was nice short stroll over and great to have beach service included (the best lounge chairs EVER!!!). We really made use of the jacuzzi tub and they were really awesome about setting it up whenever we called. I saw them clean it every time and everything was always set up perfectly. Hotel also has a very nice open air gym -- a couple of treadmills, cross-trainer/ellipticals, weights, yoga mats. Front desk and concierge are also top notch. Very help, friendly, and professional.

Room itself was great. TWO tv's (one facing bed and the other facing living area). Great to have a microwave and separate mini-fridge. Also had utensils, glasses, plates, bowels, cups. Bedding was very nice and comfortable. Shower was very spacious. Very nice towels.

Only thing that would have made it better would have been if we had more than a partial ocean view. Unfortunately a large building obscures much of it. If you are more to one corner of the building, I think the view is better.

Would definitely stay here again. Though pricey, I think it is well worth it (especially when you compare other places in the same range that don't include private terrace, private jacuzzi, more spacious living area).

Room Tip: Partial ocean view rooftop terrace a definite must!
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank restless_in_alberta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zoceansales, Director of Sales at Z Ocean Hotel South Beach, responded to this review, February 7, 2014
Dear Restless_in_alberta,

Thank you for the review on the Z Ocean Hotel South beach. Although we are smack bang in the middle of south beach, all of our amazing amenities within really are a hidden gem. I am very pleased to hear that you felt a warm welcome from all staff members as without them we would not be able to accomplish everything that we do. As for the suites they are truly the best on the beach.... huge rooms with all the amenities everyone really love!!! Thank you for the kind words on the team, I will be sure to share the feedback with them. We look forward to welcoming you back to the hotel in the near future.

All the best,


Frank Fuentes
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Henderson, Nevada
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed January 24, 2014

A contemporary all inclusive boutique hotel with a great location. Third time we have stayed at the Z Ocean in January. The rooms are mini suites with all the amenities, plus a private roof deck hot tub and lounge. Location is nicely situated off of Ocean and Collins with full access to beach. Staff is very helpful from your greeting at the front desk to bell to housekeeping (who always want to straighten up your room) as well as cafe and room service. It is a special treat to be a guest at this hotel and we look forward to our next visit.

Room Tip: higher up are a little more quiet. Suites on collins have a good view of sunset
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Green Features: appears to have very environmentally friendly practice
  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank George B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zoceansales, Director of Sales at Z Ocean Hotel South Beach, responded to this review, February 7, 2014
Dear George B,

Thank you for your kind words on your recent stay at the Z Ocean Hotel South Beach your feedback is greatly appreciated and thanks for being a repeat customer. It brings me great joy to know that you had such a wonderful stay at the hotel. Exceeding guest expectations by offering a warm and organic experience is what we strive on a daily basis. Here at the hotel we are very proud of our little boutique on the beach and believe that our hotel is truly a gem here on the beach, I am happy to know you felt the same way. We look forward to welcoming you back to the hotel in the near future.

All the best,


Frank Fuentes
Directer of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbia, South Carolina
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 22, 2014

Our deluxe room with the Jacuzzi on the balcony was very nice except for the road construction being conducted on the entire area in front of the hotel. Our room was on the second floor overlooking this road construction. We were woken up each day of our stay at around 6:00 am by the construction crew trucks and bulldozers, not a relaxing way to spend a weekend away. Additionally upon our arrival the temperature in our room was 62 degrees when we arrived at 7 pm and it took over 5 hours to get a maintenance worker up to our room to fix it.
It would have been nice to know about the road construction when I booked the room. I would have definitely found a different hotel had the Crowne plaza reservation department come clean and explain the current situation in front of the hotel.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zoceansales, Director of Sales at Z Ocean Hotel South Beach, responded to this review, February 7, 2014
Dear Michael H,

Thank you for taking the time to write a review and relay to us your experience here at the Z Ocean Hotel South Beach. We take guest comments very seriously and though it pains us to hear your experience wasn't positive, we see every opportunity as a chance to learn and to grow. Though situations like yours are rare, and the construction situation isn't part of the hotel but part of Miami Beach Public works to update the roads it is something we must always be vigilant about as we continually try to enrich your stay with the best boutique experience. The next time you’re back in town, I would love the chance to personally make sure your next stay at our luxury hotel is an all-out success. Please contact me and I will guarantee your next post here will have FIVE STARS...

All the best,


Frank Fuentes
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Monroe, New Jersey
Level 5 Contributor
69 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed January 21, 2014

Great hotel in a great location right on collins ave. in south beach! Rest on site has good food for breakfast or lunch...excellent fish or shrimp tacos!!! Beach is across the street, pool with bar on site as well as walking to shopping. Rooms are mini suites with wet bar too..soo convenient! Balcony too. Bedding is top notch --goose down comforters & a great nights sleep on very comfortable mattresses.

Room Tip: Pool is on third floor
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank angiehaddad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zoceansales, Director of Sales at Z Ocean Hotel South Beach, responded to this review, February 7, 2014
Dear angiehaddad,

Thank your for your review on the Z Ocean Hotel South Beach, I am very pleased to hear that you enjoyed your stay with us.... Our restaurant the Front Porch Cafe is the truly the best spot on South Beach. Thank you for the kind words about our suite. We look forward to welcoming you back to the hotel in the near future.

All the best,

Frank Fuentes
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Z Ocean Hotel South Beach

Property: Z Ocean Hotel South Beach
Address: 1437 Collins Avenue, Miami Beach, FL 33139-4103
Phone Number:
Location: United States > Florida > Miami Beach > City Center
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Miami Beach
#4 Business Hotel in Miami Beach
#4 Family Hotel in Miami Beach
#8 Spa Hotel in Miami Beach
#10 Luxury Hotel in Miami Beach
#10 On the Beach Hotel in Miami Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Z Ocean Hotel South Beach 4*
Number of rooms: 53
Official Description (provided by the hotel):
Experience true luxury at our Miami Beach resort, Z Ocean Hotel South Beach. Offering much more than other suite resorts in Miami Beach, Florida, Z Ocean Hotel is ideal for your escape to SoBe. ... more   less 
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Also Known As:
Crowne Plaza Miami Beach
Miami Beach Crowne Plaza
De Soleil South Beach
Vincci South Beach
Regent South Beach

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