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“Good room, poor service”

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Z Ocean Hotel South Beach
Ranked #14 of 212 Hotels in Miami Beach
Certificate of Excellence
GreenLeadersGold level
Reviewed July 4, 2008

We booked a Spa suite and the room was very good as expected. The terras had a poor view and was unclean. The food in the ... restaurant was certainly not upscale as they present themselves. The white wine was served too warm and undrinkable. The maitre explained they had a problem to keep all their white wines at the correct temperature. This is unaceptable for such a restaurant. The service of the hotel was also very poor. No staff to help you with the suitecases on arrival. Poor internet connection. Management doesn't listen to complaints and just continues with their normal work ignoring requests from customers. I would never recommend this hotel to anyone. In our opinion go to The Tides or The Four Seasons in Miami.

  • Stayed: June 2008, traveled as a couple
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1  Thank FilipXXX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,560 - 1,566 of 1,947 reviews

Reviewed June 5, 2008

This was the 1st leg of our honeymoon, so it will always be a special hotel.

The staff were always friendly and polite, although when I left some clothing behind I phoned and they said they had it and when I got in touch again to arrange getting it back, they claimed they didn't have it, which was a bit annoying.

The room was really nice and the shower really was amazing, 3 showers in one. We were in a Spa room and whilst it was great to have the Spa, it is a shame they face out onto a busy road as it was pretty noisey when sitting in it. Also, it never seemed to be clean, but again, being next to a busy road doesn't help.

The pool was good, never really too busy which was nice for us.
The location is brilliant as you are near everything you need to be.

  • Stayed: April 2008, traveled as a couple
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Thank RWJones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 25, 2008

From start to finish we had the best of everything. Wonderful balcony (HUGE!) overlooked pool area. Pool batender, Steven makes the best Basil mohitos! Staff was friendly and courteous. The best hotel bedding I have ever had...and I have stayed at some of the worlds finest hotels. Great bathroom, 2 televisions, convienent kitchenette with 2 refridgerators, one stocked and one empty for you to stock (convienence store is across the street).
The pool is small but it was perfect for meeting people and having great conversations, larger pools everyone gets lost in the crowd. By the time we left everyday we knew everyone by first name. Very chic/cool!
For the price, this hotel cannot be beat!
Seperate note - Have breakfast at "The Front Porch" omeletes are to die for and it is right around the corner from hotel.

  • Stayed: April 2008, traveled with friends
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1  Thank scolona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 1, 2008

Wow. Stayed here for 4 nights during the Miami Winter Music Conference. Booked last minute, as the place I was originally staying at messed my reservation, but in the end I was very they did. They only had the Spa Suites available, and it wasn't cheap (an understatement), but it was absolutely stunning.

Rooms perfectly furnished to a very high standard, every little detail was spot on. Two plasmas, cable TV, free wireless, minibar, bar, lush bathroom and shower.... just one of the best hotels I've stayed, and I stay in a lot. Excellent room service, attentive maid service, everything was just bang on. Location on Ocean Drive is also perfect.

When friends of mine who were staying at the Catalina or the Hyatt Victor (who were paying a similar per-night price) dropped by, they couldn't believe how much nicer my room was. I think due to the slightly smaller size of the hotel, and the fact that it seems to have changed its name recently, not many people seemed to know about it. I'm sure that'll change... I'll definitely be booking up in advance next year.

Stayed: March 2008
2  Thank superstardj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 28, 2008

  • Stayed: March 2008, traveled as a couple
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1  Thank danman3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 19, 2008

  • Stayed: January 2008, traveled as a couple
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Thank MyEnzo1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 14, 2008

  • Stayed: March 2008, traveled as a couple
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Thank travlngrrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Z Ocean Hotel South Beach

Address: 1437 Collins Avenue, Miami Beach, FL 33139-4103
Phone Number:
Location: United States > Florida > Miami Beach > City Center
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Miami Beach
#4 Business Hotel in Miami Beach
#4 Family Hotel in Miami Beach
#10 Spa Hotel in Miami Beach
#12 Luxury Hotel in Miami Beach
#12 On the Beach Hotel in Miami Beach
Price Range: $231 - $705 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Z Ocean Hotel South Beach 4*
Number of rooms: 53
Official Description (provided by the hotel):
Experience true luxury at our Miami Beach resort, Z Ocean Hotel South Beach. Offering much more than other suite resorts in Miami Beach, Florida, Z Ocean Hotel is ideal for your escape to SoBe. ... more   less 
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Also Known As:
Crowne Plaza Miami Beach
Miami Beach Crowne Plaza
De Soleil South Beach
Vincci South Beach
Regent South Beach

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