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“Disappointing”

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Z Ocean Hotel South Beach
Ranked #12 of 208 Hotels in Miami Beach
Certificate of Excellence
GreenLeadersGold level
Hong Kong
Level 4 Contributor
34 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Disappointing”
Reviewed February 6, 2013

I visit Miami every year. This is my first time at Z Ocean. These are my personal observations:

1/. The staff are all very friendly, efficient and professional
2/. The building itself while in a central location looks and feels more like an apartment/office block than a luxury boutique hotel. The design is odd to say the least with two entrances on different streets and a weird layout. The lobby is too dark and lacks a welcoming atmosphere.
3/. The rooms are quite large but again oddly designed - more like small studio apartments than a hotel room. I didnt like entering and being confronted by a kitchenette and then a strange corridor-like double bathroom with sliding door partitions. Two TV's is just wasteful and
if you get a room overlooking a parking lot facing a building (as I did), the balcony is a waste of time and it lacks privacy.
4/. The Front Porch Cafe is greatly overrated with very well-meaning and attentive staff but hit and miss food. For a vegetarian there were only two choices on the menu both of which were unremarkable.
5/. The rain shower is ok but the hot water was tepid. Also, the air conditioner is terribly noisy.
The cooling in the corridors was like being in the North Pole.
Generally, I would categorise this hotel as costly and overrated with superficial attractiveness, much like Miami itself!

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank quietdepths
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zoceansales, Director of Sales at Z Ocean Hotel South Beach, responded to this review, February 8, 2013
Dear Quitedepth,

Thank you for taking the time to provide us with the specifics of your stay here at the Z Ocean. On a positive note, I am happy to read your detailed description of our suites and location. Our suites are on the larger size compared to other South Beach hotels and two TV's might be a bit excessive and one is for the sleeping area and the other is for the living part of the suite. On the opportunity side, your feedback was shared with the department managers and any opportunity for improvement will be taken into consideration.

I would welcome an opportunity to see you again at the Z Ocean Hotel South Beach and would personally would like to manage your reservation and help with your stay.

All the best,


Frank Fuentes
Director of Sales & Marketing
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Brooklyn, New York
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 6, 2013

A lovely suite hotel in the heart of South Beach, well located near restaurants, shopping and Lincoln Road, the comfortable suites are a bit quirky and very creative in their design and pleasant for either a short or extended stay. The staff is very welcoming, friendly, helpful and enthusiastic and always ready to go the proverbial extra mile for you in multiple ways. The Front Porch Cafe has a well deserved reputation for great breakfasts but is equally good for lunch and dinner - it's like home cooking away from home. Z Ocean is the kind of establishment where people return and that says it all.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank TheDuke4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zoceansales, Director of Sales at Z Ocean Hotel South Beach, responded to this review, February 8, 2013
Dear Duke4,

I am so happy to hear about your stay at the Z Ocean and truly enjoy all our services and staff. You touched on every point that makes the Z special, the size of suites, attentive staff, location and the famous Front Porch Cafe.... all your kind words are appreciated and I will make sure to share with the team.

We are really fortunate to have you visit us and we look forward to becoming your home on South Beach....

Thank you again for your feedback!

All the best

Frank Fuentes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NYC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 5, 2013

This is a great South beach hotel for grown-ups....it all fits together very well....and is in a great location on South Beach. The staff is especially low-key and friendly....no attitude here.
Check out the smile on Johnel Hadley's face as he welcomes you at the door or packs your luggage into your car or taxi.....

Room Tip: Try the pool floor.
See more room tips
  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SANDJM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zoceansales, Director of Sales at Z Ocean Hotel South Beach, responded to this review, February 8, 2013
Dear SANDJM,

I am so happy to read that Johnel left a lasting impression with you on your recent stay at the Z Ocean Hotel South Beach! I will be certain to share your kind words with the entire Guest Reception team! Thank you again for taking the time to provide your feedback. It is important to me and the hotel.

We look forward to welcoming you back soon.

Take care,


Frank Fuentes
Director of Sales & Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed January 28, 2013 via mobile

Stayed at Z for 4 nights. We upgraded to a suite which included a roof top Deck and "hot tub". Room was nice and spacious. Included Wet bar, sofa bed and big bathroom. Very nice shower! Each room had a balcony which was cool with a table and chairs.

The rooftop deck was a nice additional space. I upgraded to this room with a rooftop deck because it had a hot tub (aka: whirlpool or jacuzzi or roman tub (various names for a tub in different pieces of literature).

The tub looked like a jacuzzi but once filled was a tub of hot water... No bubbles. Very disappointing. Wouldn't have upgraded to the rooftop deck if I had known the tub didn't bubble like a jacuzzi. We thought we weren't doing something right and called the hotel engineer and he said yep it was working right (without bubbles). This was after three calls just to have the whirlpool turned on. Bummer!

Bar in lobby is very nice and open. Pool space is open and welcoming. Even has a hot tub that bubbles! Poolside bar and dining service a nice feature. Didn't eat at the restaurant but ordered room service and it was good food.

Location is good. Across the street from the beach and walking distance to the bars/restaurants.

Would stay there again.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Modoc32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zoceansales, Director of Sales at Z Ocean Hotel South Beach, responded to this review, February 8, 2013
Dear Modoc32,


What a wonderful note. Thank you for taking the time to share your kind words about your recent stay here at the Z Ocean. Your review was very detailed and glad to see you upgraded to a Rooftop Suites.... Your 100% correct about our hot tubs are Jacuzzi's and limited on bubbles, on the bright side since its not a hot tub and we use fresh water every-time a guest uses them there isn't chemicals nor chlorine in the water (we just add bath oils or bath salts on guest request) so there is a plus side to bubbles...

Overall we are happy to hear that you had such a wonderful get away in South Beach!!

We look forward to welcoming you back to the hotel on your next visit.

All the best.


Frank "bubbles' Fuentes
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essex
Level 3 Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed January 25, 2013

Wonderful room, reception staff and service couldn't have been more welcoming or helpful. I am always impressed when I am greeted by name on every occasion. Amazing experience of sitting in the rooftop jacuzzi during the tail-end of a hurricane was worth every penny. Great location, walking distance to restaurants and beach. Couldn't fault it.

  • Stayed October 2012, traveled as a couple
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Helpful?
3 Thank thingx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zoceansales, Director of Sales at Z Ocean Hotel South Beach, responded to this review, January 29, 2013
Dear thingx,

Thank you for your comments on your recent visit to the Z Ocean.

I am delighted to hear about your wonderful experience, hope to see you back here soon.

All the best,


Frank Fuentes
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Christchurch
Level 6 Contributor
136 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed January 23, 2013

stayed for 3 nights in December (pre Xmas). Great location, friendly staff, free upgrade so no complaints. Perhaps they need to make the prices at the cafe more appealing as tended to wander out rather than eat in. Amazing bed and shower facilities. Cheers

Room Tip: Pool access room was nice to wander in and out from!
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank kirstyjane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zoceansales, Director of Sales at Z Ocean Hotel South Beach, responded to this review, January 24, 2013
Dear kirstyjane,

Thank you so much for the feedback and glad you enjoyed your visit to the Z Ocean.

Please feel free to reach out to me the next time you are in South Beach if I can assist with reservations in the hotel I would be delighted to assist you.

All the best

Frank Fuentes
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newton, Massachusetts
Level 6 Contributor
124 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed January 23, 2013

Z Ocean is located where Ocean and Collins meet, about 100yds from South Beach itself. We really liked this smaller contemporary hotel where we enjoyed one of the penthouse rooms that came with two patios (one accessed by a spiral staircase to an area with jacuzzi, wet bar and double lounge) two T.Vs/audio, and an espresso bar in the seating area.The staff is particularly friendly as is Mickey the concierge, who sent us to a new Cuban restaurant that we would never had found on our own. The hotel is pretty quiet at night since it only has a breakfast/lunch restaurant, but the nearby hotel Betsy has a good restaurant (the Betsy itself is a little stuffy as is their bar). For drinks we walked a block to the large Lowes Hotel which has a great bar with entertainment and two restaurants, or to Lincoln Rd which is non-stop restaurants and shopping. South Beach is huge and clean, and the hotel provides chairs and umbrellas from a beach kiosk. This was an easy vacation. A direct flight from Boston and no rental car needed since everything is walkable or if needed, taxi fares are very inexpensive.

Room Tip: only the penthouse rooms have an ocean view but the beach is off some distance from Collins and Ocea...
See more room tips
  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dpinto100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zoceansales, Director of Sales at Z Ocean Hotel South Beach, responded to this review, January 24, 2013
Dear dpinto100,

Thank you so much for such a 'sensational' review of the Z Ocean, we love positive reviews but detailed as yours we really LOVE them...... We always make sure each guest experience is a memorable one and I'm happy to hear that yours definitely was like you mentioned our location is in the center of everything the beach, nightlife and shopping are all steps away. We invite you back any time. I'll also make sure to share this review with Mickey our concierge on the new Cuban restaurant. P.S. our restaurant the Front Porch Cafe is open for breakfast, lunch and dinner....

We hope to see you soon and stay warm in Boston!

All the best

Frank Fuentes
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Z Ocean Hotel South Beach

Property: Z Ocean Hotel South Beach
Address: 1437 Collins Avenue, Miami Beach, FL 33139-4103
Phone Number:
Location: United States > Florida > Miami Beach > City Center
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Miami Beach
#4 Business Hotel in Miami Beach
#4 Family Hotel in Miami Beach
#8 Spa Hotel in Miami Beach
#10 Luxury Hotel in Miami Beach
#10 On the Beach Hotel in Miami Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Z Ocean Hotel South Beach 4*
Number of rooms: 53
Official Description (provided by the hotel):
Experience true luxury at our Miami Beach resort, Z Ocean Hotel South Beach. Offering much more than other suite resorts in Miami Beach, Florida, Z Ocean Hotel is ideal for your escape to SoBe. ... more   less 
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Also Known As:
Crowne Plaza Miami Beach
Miami Beach Crowne Plaza
De Soleil South Beach
Vincci South Beach
Regent South Beach

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