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“Outstanding hotel and staff” 4 of 5 stars
Review of Congress Hotel South Beach

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Congress Hotel South Beach
Ranked #116 of 206 Hotels in Miami Beach
Port Washington
1 review
“Outstanding hotel and staff”
4 of 5 stars Reviewed January 1, 2013

Large suite rooms with appliances. Staff is very nice and helpful. Some of the rooms are above Ocean Drive restaurants which are very noisy at night. We moved to a quieter suite which was perfect for our stay. Pool and deck area overlook ocean and is very beautiful. Beach towels and chairs are furnished across the street at the ocean. Our family would positively stay at the hotel again.

Room Tip: music loud at night so stay in T or D building away from Ocean Drive
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Mary B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eleonor C, Front Office Manager at Congress Hotel South Beach, responded to this review, January 4, 2013
Thank you so much for your great rating of our hotel! We are delighted to hear that you enjoyed your stay with us. We appreciate the feedback and are looking forward to your next stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,279 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (172)
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English first
Maplewood, New Jersey
Level Contributor
54 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed January 1, 2013

We arrived in SOBE after Christmas on Dec 26. It was pretty packed with people. We booked a room with an ocean view and balcony. We got an ocean view but no balcony. The desk gave us a different room because I asked for something a bit quiter. Our room had a kitchenette, fully equipped,making for a very homey feeling. The rugs should be steamed cleaned, however, smelled like smoke and some stains, even though we were told it was a smoke free hotel.This hotel is right on Ocean Drive in the heart of party central, loud music and lots of loud party folks at night. The music goes well into the night. It was a bit hard to sleep well because of this, but we knew it would be loud. The bed was very comfortable. The couch pulled out as a futon for our 3rd person. The room could use a floor lamp and end table for extra comfort.The desk folks were nice to give us comp. breakfast vouchers for our stay, since Expedia did not include this in our booking. They had free champagne , apples and cookies in the lobby. Our room was in the next building , so we had to go outside to get to it. The pool is located in the main building where the lobby is located. NICE POOL GORGEOUS VIEWS! Housekeeping was not good at all however. We rarely had enough toiletries and towels. The front desk did however respond to our needs when called,including a stopped up sink. They really tried to accomodate us whenever possible, and they were really pleasant to work with. Overall I would recommend this, in walking distance to everything, restaurants right on Ocean Drive, easy access to public transportation and shops. And of course the beach right across the street, very nice! This hotel is a good place to stay if you want to be centrally located. As for the issues it presented, the management was very fair and very accomodating whenever possible. We had a great time in SOBE . Thanks to the staff, for making our stay as pleasant as possible.

Room Tip: Side rooms have balconies, partial ocean view and not right on Ocean Drive, Might be quieter
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  • Stayed December 2012, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank ABrooklynTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eleonor C, Manager at Congress Hotel South Beach, responded to this review, January 10, 2013
Dear Gina,

Im happy to hear that you had a good experience at the Congress Hotel. Thank you for your detailed review and next time your in Miami we hope that you choose the Congress Hotel as your home away from home. We are sure that your next stay at the Congress will not be good it will be GREAT!

Sincerely,

Eleonor
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New York City, New York
1 review
5 of 5 stars Reviewed December 28, 2012 via mobile

Really exceptional service by South Beach's standards. Ask for Rafael at the front he will make sure you are well taken care of. Beach towels, chairs and anything else you need to have a relaxing vacation are provided.The front desk was also very accommodating. The rooms are awesome and definitely a great value. I'll continue to stay here whenever I am in Miami.

  • Stayed December 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank princetonU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eleonor C, Front Office Manager at Congress Hotel South Beach, responded to this review, January 4, 2013
On behalf of the entire team at The Congress Hotel South Beach, we thank you for sharing the details of your recent visit to our hotel on TripAdvisor. At The Congress Hotel South Beach, we pride ourselves on our personalized service, and we are so glad that you were able to experience this first hand.
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Level Contributor
72 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed December 26, 2012 via mobile

First of all, the Jr suite is HUGE! Considering it is a property on Ocean Drive it is an amazing feature. There is no luxury there, but everything is new, the bedroom is packed with appliances and along with the longe it is a perfect meeting place for drinks w friends. The rooftop pool is also a great feature of this hotel. It offers great views and is perfect for sunsets. If I return to ocean drive I would easily book the Congress again as it delivered everything it promised.

Stayed November 2012, traveled with friends
Helpful?
1 Thank Ernesto A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eleonor C, Front Office Manager at Congress Hotel South Beach, responded to this review, January 10, 2013
Dear Ernesto,

Thank you for your wonderful review! We are happy to hear that you enjoyed your stay at The Congress Hotel and cant wait until you visit us again... Feel free to contact me at eceballos@congresshotelsouthbeach.com next time you are planning to visit Miami so that I can give you the best accommodations possible.

Sincerely,

Eleonor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Level Contributor
57 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed December 20, 2012

We stayed Congress Hotel for 2 nights with a good price as per area hotels. Overall it was a good stay for us but with a bad service.

Checkin/Front Desk (Terrible): Checkin process was long; not that quick when I compare with my previous experiences. You're signing up a sheet with a lot of initials (kind of car rental), read carefully because front desk doesn't explain/ mention about written items, and it contains valet parking as well. They didn't explain any benefit (even hotel pool location). There is no (easy-pick) area map in front desk, I requested one and they searched about 5 minutes to find it.

Parking (Bad): They have $30/day valet parking. I asked near by park garages and front desk didn't reply instead offer me valet parking. I found four garages with a better price and pretty close to hotel, just google it before heading to the hotel.

Room (Very Good): I was expecting a small room, but our room was a large one with a kitchenette. It was facing to back, not ocean street, so we had no problem with noise level. Everything was clean including bathroom, towels and our bed. Sleep quality was good, but our mattress had no protector, it only had a thin sheet on top (so in the future they can come across bed-bug problems here).

Location (Great): Great location, just in front of beautiful South Beach. We didn't like many restaurants in the area. If you are a party person, it can be heaven for you. Also if you like deco art, you will live in it; it didn't make sense for us.

Pool (Poor): They charged a resort fee per person (like many hotels in the area). But we couldn't get service for it. There was no clean towel in the pool. It is hard to understand what they're charging resort fee for, I think it is kind of a tradition. Another customer requested a towel, and pool-bar personnel gave him used one in front of my eyes. Pool view is pretty good, you have south beach vista. Pool size is small (it is a roof-pool). They have a small pool bar and the personnel working there really needs a training.

Checkout (OK): Checkout process was quicker and easier than checkin. We didn't see any problem.

Room Tip: We stayed in R506, it was good and relatively quieter than others (I believe) because it is at the b...
See more room tips
  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
3 Thank tosbaga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eleonor C, Front Office Manager at Congress Hotel South Beach, responded to this review, January 10, 2013
Thank you for your review and I'm sorry to hear that our staff was not all that you expected. I hope next time you are in town you give The Congress Hotel another shot so that we can give you exceptional service you deserve.

Regards,

Eleonor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed December 19, 2012

This was our first visit to Miami, Florida. My family and I had an enjoyable stay. we found the hotel to be in a perfect location, with great views and Rafael was excellent: friendly, helpful, and always gave wonderful recommendations on activities, restaurants, places, directions, ... Thank you :)

  • Stayed December 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Rubstello
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eleonor C, Manager at Congress Hotel South Beach, responded to this review, January 10, 2013
Rubstello, Thank you for your GREAT comments and we look forward to welcoming you and your family back to the Congress Hotel for many more nights to come as our honored guests. I will let Rafael know that your were happy with his customer service skills.

Thanks!

Eleonor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 19, 2012

My husband and I have stayed at higher end resorts in the past but I must admit that our stay here was truly enjoyable. Yes the music can be loud at night buy hey you're in South Beach so what do you expect?! Also, that is out of the hotel's control if the resto plays loud music at night. The girl at reception named Stephanie was so nice with us. Originally when we tried to check in she could not find our reservation which we had made through Expedia. She kindly offerred for us to use the hotel's phone to call Expedia and regulate the situation. Luckily it was Expedia's error who had put the reservation in my husband's name instead of mine! So in order to make us feel better about our initial scare with Expedia having not booked us properly or at all, Stephanie went out of her way to upgrade us to an ocean view fabulous room! We truly appreciated that kind gesture of her's along with a free bottle of champagne for our anniversary! The room was clean and really quite nice. Even upon checkout the girl Joanne was really nice and got us a taxi cab from a company she trusted despite the early hour of 4am. Overall the service was excellent thanks to these 2 gals! Even the hotel's beach-chair and towel service was fantastic! We will definitely go back to this hotel without hesitation! Joseph+Diana

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Diana G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eleonor C, Front Office Manager at Congress Hotel South Beach, responded to this review, January 4, 2013
All of us at The Congress Hotel are happy that you enjoyed your stay so thoroughly! I will share your compliments with all of our staff. We look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Congress Hotel South Beach

Property: Congress Hotel South Beach
Address: 1052 Ocean Dr, Miami Beach, FL 33139-5014 (Formerly The Strand)
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#82 On the Beach Hotel in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Congress Hotel South Beach 3.5*
Number of rooms: 70
Reservation Options:
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Also Known As:
Strand Ocean Drive Hotel
Strand Ocean Drive Miami Beach

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