We stayed Congress Hotel for 2 nights with a good price as per area hotels. Overall it was a good stay for us but with a bad service.
Checkin/Front Desk (Terrible): Checkin process was long; not that quick when I compare with my previous experiences. You're signing up a sheet with a lot of initials (kind of car rental), read carefully because front desk doesn't explain/ mention about written items, and it contains valet parking as well. They didn't explain any benefit (even hotel pool location). There is no (easy-pick) area map in front desk, I requested one and they searched about 5 minutes to find it.
Parking (Bad): They have $30/day valet parking. I asked near by park garages and front desk didn't reply instead offer me valet parking. I found four garages with a better price and pretty close to hotel, just google it before heading to the hotel.
Room (Very Good): I was expecting a small room, but our room was a large one with a kitchenette. It was facing to back, not ocean street, so we had no problem with noise level. Everything was clean including bathroom, towels and our bed. Sleep quality was good, but our mattress had no protector, it only had a thin sheet on top (so in the future they can come across bed-bug problems here).
Location (Great): Great location, just in front of beautiful South Beach. We didn't like many restaurants in the area. If you are a party person, it can be heaven for you. Also if you like deco art, you will live in it; it didn't make sense for us.
Pool (Poor): They charged a resort fee per person (like many hotels in the area). But we couldn't get service for it. There was no clean towel in the pool. It is hard to understand what they're charging resort fee for, I think it is kind of a tradition. Another customer requested a towel, and pool-bar personnel gave him used one in front of my eyes. Pool view is pretty good, you have south beach vista. Pool size is small (it is a roof-pool). They have a small pool bar and the personnel working there really needs a training.
Checkout (OK): Checkout process was quicker and easier than checkin. We didn't see any problem.
- Official Description (provided by the hotel):
- Live the South Beach lifestyle at our hotel in Miami Beach, Florida. Located in the heart of Miami's Art Deco Historic District on Ocean Drive, we offer spacious, stylish suites with all the amenities of home. With stellar views of the ocean and the bustling action of Ocean Drive, our beachfront hotel is exactly what you need for your stay in Miami. Because we are located right on the beach, fun in the sun is literally at your doorstep. Stake out your spot in the sand and enjoy the signature Florida sunshine. With the average temperatures in the 70s and 80s, you can enjoy the beach and the sun almost all year-round. ... more less
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- Also Known As:
- Strand Ocean Drive Hotel
- Strand Ocean Drive Miami Beach