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Reviews (1,183)
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Reviewed August 21, 2017 via mobile

From the outside street this hotel doesn't seem appealing but when you step inside it's very nice! Friendly staff, HUGE rooms and very lovely place to stay overall. I highly recommend the two bedroom suite since it has a cute little kitchen and living room. It's so worth it if you have kids and need to warm up food for your little one in the middle of the night!

Stayed: August 2017, traveled with family
Thank Jewel L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristell R, Manager at Carillon Miami Wellness Resort, responded to this reviewResponded August 26, 2017

Dear Jewel L,
Thank you for taking the time to write a review following your most recent stay at Carillon Miami Wellness Resort. We loved having you with us and we are so happy you enjoyed your time here.
We hope to see you again very soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 21, 2017

I went with two friends this past weekend and we had an AMAZING time! From the beginning with checking in at the desk (Sophia is delightful), to a wonderful large suite with views of the ocean, to the incredible spa services, the staff at the beach, etc.

One of my friends turned 65 and the hotel surprised us with a wonderful chocolate mousse cake waiting for our return from the beach.

I have stayed in numerous hotels along South Beach. However, the Carillon Miami Wellness Resort is worth the $10 Lyft ride to Lincoln Road.

Room Tip: The higher - the better vies.
  • Stayed: August 2017, traveled with friends
    • Location
    • Sleep Quality
    • Service
Thank Donna C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristell R, Manager at Carillon Miami Wellness Resort, responded to this reviewResponded August 26, 2017

Dear Donna C,
Thank you for taking the time to write a review following your most recent stay at Carillon Miami Wellness Resort. We loved having you with us and we are so happy you enjoyed your time with us. Thank you for recognizing Sophia. She is amazing and we are lucky to have her.
We hope to see you again very soon! For YOUR birthday next time.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 20, 2017

The check in was smooth as can be. The suite was spacious and luxurious. I did not get an ocean view as my booking as last minute. The breakfast was substantial and the coffee sublime. The SPA facilities are among the best I have seen. The star feature is the themed shower that can remind of a tropical rain forest or icy arctic. The valet needs advance notification. The hotel charges extra for valet parking. There is a large pool and an exit to the private beach with all the facilities expected of a 5-star establishment.

Stayed: April 2017
Thank rtfriends
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristell R, Manager at Carillon Miami Wellness Resort, responded to this reviewResponded August 26, 2017

Dear rtfriends,
Thank you for taking the time to write a review following your most recent stop by Carillon Miami Wellness Resort. We loved having you with us and we are so happy you enjoyed your time here.
We hope to see you again very soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 19, 2017 via mobile

We stayed here as a family. What we expected was a 5* LHW experience. We have been in other LHW hotels before (e.g. La Reserve in Ramatuelle). The whole Desaster started from the beginning on: no warm welcome, nobody explained us the room or were breakfast is or the gym etc... the room is nice but no love in the detail (e.g. dirty floor in bathroom, kettle missed in kitchen, no working knife in kitchen, dishwasher very hard to close and to get started....) no newspaper service at our whole stay, turndown service not every day (don't know way they have forgotten us the other days) breakfast average (overpriced, if you want specials e.g. Bircher muesli you have to pay extra money - quite irritating for a "wellness" hotel); front desk was rude and unfriendly (we had some complaints about the room, they just did not care); valet parking did not work properly, you can request your car by sending a text message, but did not work, valet service told us we didn't send a text; gym is nice but average - nothing special; in general the staff is very rude and unfriendly - I felt like a costumer 2nd class (don't know why I should be treated like that) the Beach is nice, but very poor service as well. If you want to order something you need to chase the staff... no value for your money - worst Florida experience ever / don't go! You get more value for your hard worked money somewhere else!!!

Stayed: August 2017
4  Thank KathysReisen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristell R, Manager at Carillon Miami Wellness Resort, responded to this reviewResponded August 26, 2017

Dear KathySReisen,
Thank you for taking the time to write a review following your most recent stop by Carillon Miami Wellness Resort. We are truly sorry that you did not enjoy your time with us and even more disappointed by your feedback about our team as we are used to reading much more enthusiastic comments about our service and attention to details.
We do hope you give us another chance in the future so we can show you we can do better.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 12, 2017

What a beautiful property and loved the facilities. We stayed in a two queen oceanfront suite and the balcony was big enough to enjoy a cup of coffee to watch the sunset.

The spa and exercise areas were awesome. My friend and I were planning to focus more on the exercise classes but ended up spending time on the beach and at the spa. Definitely need to go back and take advantage the activities.

Servers at the pool and beach were fantastic - Special thanks to Cody, Marcus, Carly and Halue.

  • Stayed: April 2017, traveled with friends
    • Location
    • Rooms
    • Service
1  Thank Eltg777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristell R, Manager at Carillon Miami Wellness Resort, responded to this reviewResponded August 19, 2017

Dear Eltg777,
Thank you for taking the time to write a review. We loved having you here and we are so happy you enjoyed your time with us. Thank you for recognizing our amazing beach team. They will be proud...
We hope to see you again very soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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