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“Very good hotel” 4 of 5 stars
Review of The Setai

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The Setai
Ranked #5 of 206 Hotels in Miami Beach
Certificate of Excellence
London
Level Contributor
169 reviews
126 hotel reviews
common_n_hotel_reviews_1bd8 243 helpful votes
“Very good hotel”
4 of 5 stars Reviewed August 23, 2014

The Setai is an excellent hotel and probably the best in South Beach but was just shy of excellent for a couple of reasons.

Firstly the service was excellent throughout except for a lamentable lapse with valet parking. For $42 a night I really expect them to be able to return the car within 15 minutes but they failed on a number of occasions.

Secondly, the room, in the low rise part of the hotel is well appointed and very comfortable but curiously things did not work: the bath plug failed to stop water draining away, the coffee maker never worked and the socket in the bathroom for the hairdryer did not work.

Minor quibbles I know but they just show a hotel that needs to improve a little.

On the plus side, the pool area is excellent and no where near as noisy as the W, the breakfast was fantastic. The position is good but just away from Ocean Drive and probably the better for that.

I would definitely stay here again.

  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Service
Helpful?
1 Thank mbgandco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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867 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (109)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
London, United Kingdom
Level Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed August 19, 2014

I stayed at this hotel with my husband and 1 year old daughter and the service is honestly incomparable to any other hotel I have stayed in. The property is in a fantastic location, we hadn't actually realized how great until we arrived. And as you would expect from a five star, rooms and communal areas all pristine. I would say that the interior was a little dark, but this was the style. We arranged a babysitting service through the hotel, and a lovely lady was sent to our room on time. My daughter slept soundly in an adjoining room to ours and we felt very comfortable leaving her with the nanny they provided. We had friends staying at various other hotels in South Beach, who didn't have kids but we were very glad we were at The Setai as it seemed to be very family friendly and all the staff kindly made a fuss of our daughter. I really feel America has the edge of Europe in terms of hospitality and this hotel emphasized that case in point. Up there as one of the best hotels I've stayed to date and I am particularly fussy! Look forward to returning.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
2 Thank AvaRose82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed August 10, 2014

I've stayed in many high end hotels and this is one of my all time favorites. The service is truly outstanding. By some magic, every employee seems to know one's name after less than a day. The staff at the pools and the beach always remember preferences. The valet service is great, and the cold bottles of water they provide are just another way this hotel always seems to anticipate what you will want. The room service menu is extensive and service is prompt.
The restaurant at the pool is great, and I love having a choice of pool temperature.
This hotel is very elegant and a wonderful oasis of calm in the midst of South Beach.

Room Tip: The rooms in the newer tower have great beach views. If you stay in the Art Deco building, the cour...
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  • Stayed July 2014, traveled solo
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank LBSLH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belize
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed August 8, 2014

we stayed at the setai for 3 nights coming from central america. we were treated like royalty and the staff couldn't have been nicer or more efficient. the rooms are incredible, the food was great, the concierge was very helpful, and having travelled a lot we felt that we had a unique experience. we would definitely recommend it further.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Service
Helpful?
Thank Sandra B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pensacola Beach, Florida
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed August 6, 2014

The resort is amazing!!! The staff was very accommodating and went out of their way to make us comfortable. The location was perfect with easy access to the beach. I loved how relaxing and tranquil the resort was. I would definitely recommend this resort to anyone visiting the Miami area.

  • Stayed August 2014, traveled with family
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank TravelGrouper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahopac, New York
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed August 5, 2014

While South Beach is know for its wild and crazy atmosphere the Setai is a tranquil and relaxing "away from it all" getaway. Party in SOBE and relax at the Setai. Very upscale and a beautiful Asian vibe sets it apart from most other SOBE hotels. Not to be missed if you want a hideaway in the midst of all the craziness, fun and partying South Beach has to offer...

Room Tip: Try to get one of the condo units in the tower building residences.
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  • Stayed September 2013, traveled with family
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Service
Helpful?
Thank Victor D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
116 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
4 of 5 stars Reviewed August 5, 2014

We spent 4 nights at The Setai and the property is great. We had an Ocean Suite on the 32nd floor with a balcony. Excellent views. I felt the room was a bit small as it was a suite with a kitchenette and an additional bathroom. However the hotel restaurants, service, pool and beach facilities make up for this. Only niggle was a bad odour when we would walk from outside the lobby to the hotel restaurant through a corridor.....it looked like their refuse containers were stored there and decaying food was contributing to a bad odour. We also had to call every evening for a breakfast menu pre-order card. There was corridor refurb work going on so you could hear drills going off and also some occasional hammering, Check to see you aren't on a floor where this work is on.

Room Tip: Get a high floor that faces away from the W. The W is known to host loud parties which guests have c...
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  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Service
Helpful?
Thank JetBackPack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Setai

Property: The Setai
Address: 2001 Collins Ave., Miami Beach, FL 33139
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Miami Beach
#5 On the Beach Hotel in Miami Beach
#5 Spa Hotel in Miami Beach
#5 Luxury Hotel in Miami Beach
#8 Romantic Hotel in Miami Beach
#14 Business Hotel in Miami Beach
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Setai 5*
Number of rooms: 120
Official Description (provided by the hotel):
The Setai is an intimate, serene oceanfront resort in the heart of South Beach. Its design vision artfully combines the rich architectural history of the neighborhood and its cultural diversity with the International Art Deco movement, particularly its influence in Asia. Our new restaurant, Jaya, invites you to discover a menu that dedicated to the traditional flavors and dishes of Asia from China, India, Thailand and Japan. ... more   less 
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Also Known As:
The Setai Hotel Miami Beach
Setai Hotel Miami Beach
Setai Miami Beach

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