I booked my trip through AMEX fine hotel properties and when I arrived I wasnt upgraded even though better rooms were available... I got into my regular room(#606) and my safe wasnt working(they had to replace the safe) and then my key card to get into the room wasnt working so I had to use a HARD key to get into my room for the remainder of the trip(they did offer to switch me out ot another room but I didnt want to move all my stuff). Even after all the probelms I cant say anything bad about this place because of the service!! I was here 6 months ago and they remembered my name before I even walked in the front door!! If there was any problems they made SURE it was taken care of. Even after a few issues I cant give this place anything less than 5 stars. The only complaint I can give is that they didnt upgrade me to a better room even though better rooms were available.
- Official Description (provided by the hotel):
- The Setai is an intimate, serene oceanfront resort in the heart of South Beach. Its design vision artfully combines the rich architectural history of the neighborhood and its cultural diversity with the International Art Deco movement, particularly its influence in Asia. Our new restaurant, Jaya, invites you to discover a menu that dedicated to the traditional flavors and dishes of Asia from China, India, Thailand and Japan. ... more less
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- Also Known As:
- The Setai Hotel Miami Beach
- Setai Hotel Miami Beach
- Setai Miami Beach