My husband surprised me with a spa for my birthday at The Setai. I loved the hotel. The ambiance was perfect. The walk to the beach and the fireworks were amazing!. The feel at the hotel was tranquil and serene. I was very excited for my spa services at the hotel after experiencing a perfect afternoon.
I was disappointed.
The massage itself was perfect, the music and everything. I would definitely recommend the Balinese massage, but not at this hotel.
The lounge area is too small or I should say, there is no lounge!?. I wanted to relax before i went for my massage but there is no such area to do so. No indoor jacuzzi or sauna, which surprised me. I asked for a body lotion, they said they ran out!!..A spa and no moisturizer, very strange.
I even asked for a razor and she said we ran out!!
It seemed they were trying to cut corners but I was appalled.
No one even came in to ask for water or assistance?. I would think that a 5 star hotel should have better service. Everyone comes here for indulgence, but I was disappointed.
- Official Description (provided by the hotel):
- The Setai is an intimate, serene oceanfront resort in the heart of South Beach. Its design vision artfully combines the rich architectural history of the neighborhood and its cultural diversity with the International Art Deco movement, particularly its influence in Asia. Our new restaurant, Jaya, invites you to discover a menu that dedicated to the traditional flavors and dishes of Asia from China, India, Thailand and Japan. ... more less
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- Also Known As:
- The Setai Hotel Miami Beach
- Setai Hotel Miami Beach
- Setai Miami Beach