There are lots of restaurants with lovely looking food displayed along the busy walkway of South Beach. We chose Quinns not knowing of it's famous attributes, but because it offered Valet Parking which we needed. Cost $20. After a drink at the bar, Mr Quinn himself (very charming indeed), showed us to a table right on the front - brilliant!
He highly reccommended the Bam Bam Shrimp as well as the Ceviche. Brilliant!
An energetic vibrant waiter came along to suggest the Bam Bam Shrimp and Ceviche. Brilliant!
We ordered the bam bam shrimp and Ceviche only to be told that they were sold out due to a large table that wiped them out! (Not so brilliant!)
Ok, plan B. I had the crab cake and my husband ordered the Steak, Rare please! 15 mins later, beautiful food arrived. The yellow meslin around the half lime looked stunning. One problem, steak cold. Not just cold, quite frozen. Potatoes cold too. Do you complain???? Well we did. 10 Mins later, same steak, cooked a little bit more problem rectified, I guess!! No apology though!
Seems everyone is in a rush now. Waiter ready to remove plates before we finished our meal. Very rude indeed! So we had coffee. As we looked around we realised that the place was pretty empty, as a matter of fact there was no one else dining there. All the rushing around earlier was actually tidying up. Plants moved inside, tables moved, umbrellas moved. OK we get the hint, we'll pay the bill and leave.
18% Service Charge!!!!! For a complaint of cold steak and Plan B choices???? Although it stated that this is added for your convenience, the gall to add on a service charge at all! Well, when in Rome. Bill paid, ready to go now. Can we get our car please???
NO! came the reply, valet guy gone, nothing to do with us at the restaurant! So what are we supposed to do? No help from anyone at Quinns or Park Hotel.
Luckily for us, a staff member from another restaurant was having a drink at the bar and overheard us and went to get the valet guy from up the street. All this took about 15 mins, again no apology, as a matter of fact, valet guy stood there waiting for a tip. You've got to be kidding me!!
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